Welcome to another edition of Travelstart’s FAQ Friday with me, Nick Paul.
Today we are going to talk about a really common question that we get asked here at Travelstart: How to change a name and date on a flight booking. This is such a common thing that we deal with that we actually have an entire department dedicated to it. We are going to look two different types of changes, namely: name changes and date changes.
We mostly get asked this when people have misspelled their names or want to sell their ticket on to somebody else. Name changes not not permitted, except on Mango flights. Some airlines may allow up to a one letter change on a ticket , but we have to ask the airline directly if that is possible. Most of the time the airlines say no. The only way to solve this problem is to put the ticket in for a refund, get whatever is refundable back, and purchase a new ticket. This can be expensive so it is really important to check your names as per your ID or passport before entering your details onto our website when making a booking. The same would apply if you are booking with an airline website or another travel agent, it is vital to put your names in correctly.
Domestic flight hack: if your surname is spelled correctly and your initial is correct, but your first name is spelled incorrectly, travel with your drivers license. This reason for this is because your drivers license does not show your full name. For international tickets this will not work as you are required to travel with your passport.
Why can’t you change your name on a ticket?
You might be wondering why it is that you can’t change your name on the ticket. There are 2 main reasons:
If you book a flight with a name which would not flag a security black list, and closer to the date of departure change it back to your name, you can sometimes fly under the radar of the various security services around the world.
Ticket Fare Dilution
Airlines do not like their fares to be diluted. What I mean by this is that if you were to book a cheap ticket long in advance and then the day before change the name on the ticket and sell it to somebody else you could make a profit, the airlines would therefore lose out on being able to sell the ticket for the full price that they would have on that day.
Date and Time Changes
The other kind of changes you can make are date and time changes. This is if you want to change the date or time of the flight you have booked to another flight at a later date/time. Most often tickets are changeable but some of the cheaper tickets do not allow for changes.
At Travelstart we search for the cheapest flight deals possible, resulting in some of the ticket dates & times not being changeable. That is why we offer the “Flexible Ticket” option to our clients. It costs R120 for domestic flights (per flight) and R795 for international flights. This allows you to make one free date change. If there is a difference in fare from the old flights you booked to the new flights you will have to pay that in, but the change fee is covered by Travelstart.
So that is it from me this week for FAQ Friday. If you have any travel related questions please ask them in the comments below, who knows, next week we might make them into a video.
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