How To Renew Your Passport Through Your Bank

The future is here, you can say goodbye to Home Affairs queues because it is now possible to apply for and renew your passport online and retrieve it from a bank branch near you, easy peasy. You can now apply to renew your passport online and process and collect it from a bank branch near you. There are certain caveats- the processing and collection through a bank branch is only available in certain branches in Pretoria and Johannesburg so far and you need to have access to internet banking to qualify. If you don’t meet these requirements you can still use the eHome Affairs services however you will need to go into Home Affairs to record your biometric data and collect your passport/ID.

When do I need to renew my passport?

Most countries require at least 6 months availability on your passport beyond your intended date of departure and it is recommended to allow a couple of months leeway for processing.

What you will need

A copy of your ID ready to upload, R400 for the passport fee, if you wish to process and collect your passport through a bank you will need access to internet banking. There are no longer age restrictions so any age may now apply.

eHome Affairs

Step 1:

Account Registration

Simply register your details on the eHome affairs website here.

  • Create a profile
  • Answer the easy security questions
  • Create a password
  • Capture the one time pin sent to your cellphone
  • Attach supporting documents (a copy of your ID)

Step 2:

Make payment

Enter your bank account details on the site. Submitting a payment on eHomeAffairs is only an instruction to your bank. In order to complete the payments process you need to login to your internet banking to authorise the payment. Login to your internet banking account, go to the “My Bills” option under “Payments” to initiate a payment instruction. Add the Department of Home Affairs as a beneficiary, a payment instruction will now appear under “My Bills”. Enter your reference number and approve the payment of R400 to the Department of Home Affairs.

Step 3:

Make an appointment

Once the Department of Home Affairs has registered that you have made payment (this may take a few minutes) you will be able to make an appointment to record your biometric data. If you are based in Johannesburg or Pretoria you will be able to select a bank branch with the requisite facilities from a variety of options in your city, if not you must go to your local Home Affairs which does not require an appointment.

If you have chosen to make an appointment at one of the available bank branches you will be given a choice of time slots. Select a time slot. You will now be sent appointment confirmation via email and sms which you will need to take with to your bank.

Step 4:

Attend your appointment at the bank and have your photograph taken/ thumb print recorded. There should be a special Home Affairs section in the bank and queues should be minimal.

Step 5:

Wait for an SMS and email notification to collect your passport from your chosen bank branch. Initial reports suggest this usually takes about 10 days.

Stuck? This How to Guide from the Department of Home Affairs can help.

Though manual processing times have improved it is very exciting to see the initial roll out of eHome Affairs services and we are looking forward to the extension of those services to Cape Town and Durban. Check back here for related updates.

Our Readers Comments

  1. I called my bank, Standard, and was told that Rosebank branch was the only branch activated at this time.

  2. You can have an account with any bank but you can only use the branches that have the facilities. You do it online then you make an appointment online at the bank and branch of your choice for fingerprints and a photo and you choose the bank to collect your passport or I D. Was there on wednesday and it took me 10 min in and out.

  3. When is this going to be accessible in Cape Town?

    • Hi Sabrina,

      Thanks for contacting us.

      It’s available all over. You need to have access to online banking.

  4. Which banks in Pretoria has these facilities?

    • Hi there,

      Thanks for contacting us.

      Best to contact your bank direct they will be able to advise.

  5. What if i need work permit ?
    I from Congo

    • Hi there,

      Thanks for getting in touch.

      I’m afraid we do not specialize with visa related queries. For this you will need to contact the Embassy direct or official visa handling agency.

      They will be able to advise on the cost, correct procedures to follow and what documentation will be required.

  6. Can you do the same for children

    • Hi Haley,

      Thanks for contacting us and interesting question.

      For this I would advise contacting Home Affairs direct. They will be able to advise if this is possible.

    • Hi Haley,
      Did you manage to do this online? My child is 6 weeks and we need to apply for her passport.

  7. What about banks in the Western Cape??

    • Hi Tilla,

      Thanks for contacting us.

      This should also apply for banks in Western Cape.

      Please contact your bank directly they will be able to advise if they assist with this.

  8. Problem you cannot register your child on the internet so you still have to go to Home Affairs for them. 😟

  9. Is there another process if my passport has expired?

  10. Finally we are moving forward. Now we just need licence renewal online !

  11. can i apply a passport for my 8 months baby on online

    • Hi there,

      Thanks for getting in touch.

      This is for renewing ones passport. I’m afraid I don’t think it’s possible if one is applying for a passport for the first time.

  12. This is a great initiative from Home Affairs.
    I wish they can also streamline the unabridged birth certificate process, the current system is ineffective and frustrating. I am currently overseas and unable to get a permenant residence visa for my son because we don’t have his unabridged birth which we applied for 8months ago. I called and sent emails still can’t get helped.😩

  13. How do it work when you’re in NZ?

    • Hi Wilna,

      Thanks for getting in touch.

      To my knowledge you would need to apply through the South African Embassy if you are living abroad. However you welcome to contact them direct they will be able to provide you with the most up to date information.

  14. If I have an Sa passport being a legal citizen, but not born in Sa- however spent over 28 years of my life here- may I still use this facility?

    • Hi Joanne,

      Thanks for getting in touch.

      To my knowledge it should be ok as you are renewing your South African passport. However I would contact Home Affairs direct just to double check.

  15. When will this type of service be available for South Africans that is outside Outh Africa’s border?

    Eg New Zealan

    • Hi Lizell,

      Thanks for the interesting question.

      I am not sure as it has only just come into South Africa here. Hopefully it will be sooner rather than later.

  16. Hi, I want to know is it just to nenew your passport or can I make me a passport too?

    • Hi Samantha,

      Thanks for getting in touch.

      This is if you are wanting to renew your passport. You welcome to contact Home Affairs direct to get the most up to date information.

  17. Hi. Can you also do the Bio card at the bank.

    • Hi there,

      Thanks for getting in touch.

      For this you would need to contact your bank they will be able to advise accordingly.

  18. I can find nothing about First National Bank or Durban???

    • Hi Pam,

      You welcome to contact them direct.

      They should be able to advise accordingly and provide the most up to date information.

  19. Hi found this very interesting.
    Now for curve ball, anyone any idea how to renew when you in uk, ? It’s a nightmare.
    Any info appreciate, as sites are so conflicting, even South Africa house doesn’t get it!

    • I believe you take your passport and the person concerned, as biometrics are needed, together with the correct size photographs duly endorsed by someone like a Doctor that he knows the person then go to London and they will do the necessary. I’m sure SA house do know how it works as you can get your ID through them as well.
      If you need a passport for a child you will need an Unabridged a Birth a Certificate for them which you can apply through SA house but be prepared to wait and wait and wait for it. I waited a year for my grandsons UBC. Until I stormed into Dept of Home Affairs and shouted the place down until the Supervisor came out, about a month later I received it that’s after 3 tries. This is my experience and many others, I am not a business.

  20. We got I passport for my son when he was 15. That passport expired, it was only valid for 5 years. He is 20 years old, has his own bank account with Internet banking. Would he be able to renew his passport at a bank even though it will be renewed from an child passport to an adult passport?

    • Hi Annelize,

      Thanks for getting in touch.

      To my knowledge this should not be a problem, however I would suggest contacting Home Affairs or your bank to see if this is possible. They will be able to provide you with the most up to date information.

  21. Plz tel me I can also aply I’d book be coz my id is damage.

  22. Hi how do you do it if you need a biometric passport.
    The united states require a biometric passport.
    this requires a voice recording
    Iris reading
    and fingerprints.
    all this you can’t do on line.
    My current passport expires in 2018 and is not biometric

    • Hi David,

      Thanks for getting in touch. If you are applying for a South African passport you are able to renew your passport through your bank here in South Africa should you need to renew it.

  23. Is this service available in Durban?

    • Hi Nadia,

      You welcome to contact your bank they will be able to advise accordingly.

  24. I got married so my new passport should show my new surname as my old passport which is full now has my maiden surname- can I still do this via a bank?

    • Hi Twanet,

      Thanks for contacting us.

      For this you would need to contact Home Affairs as I think further documentation would be required. Home Affairs would be able to advise accordingly.

  25. I attempted this online application of a passport

    On completing the form and reaching the payment phase, it asks for my bank profile number and user ID !!!! This is personal info !!! Needless to say …. I did not continue. Now I have a submitted online application waiting to be paid !!!

  26. Is this service available in Port Elizabeth ?

    • Hi Johann,

      Thanks for getting in touch.

      You would need to contact your bank and see if it is available. They will be able to advise accordingly.

  27. Is there any possiblity for refugee travel document 2 renew with this program,while we using it as a passport.

    • Hi there,

      Thanks for getting in touch. I’m afraid I am not able to answer this question. This is only for South African passport holders.

      Please contact your countries Embassy direct for any other queries. they will be able to assist in answering any other questions you might have.

  28. Which Absa bank in Jhb has this service?

    • Hi Julie,

      For this you would need to contact the bank you are wishing to renew your passport through. They will be able to advise accordingly.

  29. Hi
    Is there a cut of time to renew your passport after it have expired?

    • Hi Charles,

      Thanks for getting in touch.

      There is no cut off time. If your passport has expired 5 days ago or 5 years ago you will be able to apply for a new one.

  30. Hi Can anyone tell me how to print the application form once I have filled it in online. The home affairs site says you need the printed form when you go to the bank but the print option is greyed out and the usual printing commands don’t work either

    • Hi Merilyn,

      Thanks for getting in touch.

      For this I suggest you contact them direct. They will be able to advise accordingly and answer any questions you have.

  31. Only Joburg & Centurion at this stage, folks. Who knows how long before it’s rolled out to the rest of the country. And here I was hoping to avoid the queues at Pietermartitzburg Home Affairs!

  32. Hi There,

    Is this option available for people living in Durban? Or is it still just PTA & JHB?

    Thank you!

  33. DO both parents need to of to do the biometric info with the children?

    • Hi there Lindsay,

      Thank you for getting in touch. Please advise if you are referring to passport information or unabridged birth certificate. ~Stacey

  34. Hi. If I am renewing and changing my surname to my married name at the same time can I use the online service?

    • Hi there Janine,

      Thanks for getting in touch you may make a reservation online, however you would have to use the Id or Passport details that will be sued at the time of travelling on your booking.~Stacey

  35. Hi.

    Are there any banks in Midrand who offer this service?

    • Hi Poelano,

      Thanks for getting in touch.

      For this you will need to contact the bank and they will be able to advise accordingly, if they offer this service.

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