How To Renew Your Passport Through Your Bank

The future is here, you can say goodbye to Home Affairs queues because it is now possible to apply for and renew your passport online and retrieve it from a bank branch near you, easy peasy. You can now apply to renew your passport online and process and collect it from a bank branch near you. There are certain caveats- the processing and collection through a bank branch is only available in certain branches in Pretoria and Johannesburg so far and you need to have access to internet banking to qualify. If you don’t meet these requirements you can still use the eHome Affairs services however you will need to go into Home Affairs to record your biometric data and collect your passport/ID.

When do I need to renew my passport?

Most countries require at least 6 months availability on your passport beyond your intended date of departure and it is recommended to allow a couple of months leeway for processing.

What you will need

A copy of your ID ready to upload, R400 for the passport fee, if you wish to process and collect your passport through a bank you will need access to internet banking. There are no longer age restrictions so any age may now apply.

eHome Affairs

Step 1:

Account Registration

Simply register your details on the eHome affairs website here.

  • Create a profile
  • Answer the easy security questions
  • Create a password
  • Capture the one time pin sent to your cellphone
  • Attach supporting documents (a copy of your ID)

Step 2:

Make payment

Enter your bank account details on the site. Submitting a payment on eHomeAffairs is only an instruction to your bank. In order to complete the payments process you need to login to your internet banking to authorise the payment. Login to your internet banking account, go to the “My Bills” option under “Payments” to initiate a payment instruction. Add the Department of Home Affairs as a beneficiary, a payment instruction will now appear under “My Bills”. Enter your reference number and approve the payment of R400 to the Department of Home Affairs.

Step 3:

Make an appointment

Once the Department of Home Affairs has registered that you have made payment (this may take a few minutes) you will be able to make an appointment to record your biometric data. If you are based in Johannesburg or Pretoria you will be able to select a bank branch with the requisite facilities from a variety of options in your city, if not you must go to your local Home Affairs which does not require an appointment.

If you have chosen to make an appointment at one of the available bank branches you will be given a choice of time slots. Select a time slot. You will now be sent appointment confirmation via email and sms which you will need to take with to your bank.

Step 4:

Attend your appointment at the bank and have your photograph taken/ thumb print recorded. There should be a special Home Affairs section in the bank and queues should be minimal.

Step 5:

Wait for an SMS and email notification to collect your passport from your chosen bank branch. Initial reports suggest this usually takes about 10 days.

Stuck? This How to Guide from the Department of Home Affairs can help.

Though manual processing times have improved it is very exciting to see the initial roll out of eHome Affairs services and we are looking forward to the extension of those services to Cape Town and Durban. Check back here for related updates.

Our Readers Comments

  1. I called my bank, Standard, and was told that Rosebank branch was the only branch activated at this time.

  2. You can have an account with any bank but you can only use the branches that have the facilities. You do it online then you make an appointment online at the bank and branch of your choice for fingerprints and a photo and you choose the bank to collect your passport or I D. Was there on wednesday and it took me 10 min in and out.

  3. When is this going to be accessible in Cape Town?

    • Hi Sabrina,

      Thanks for contacting us.

      It’s available all over. You need to have access to online banking.

    • Is this out in durban?

  4. Which banks in Pretoria has these facilities?

    • Hi there,

      Thanks for contacting us.

      Best to contact your bank direct they will be able to advise.

  5. What if i need work permit ?
    I from Congo

    • Hi there,

      Thanks for getting in touch.

      I’m afraid we do not specialize with visa related queries. For this you will need to contact the Embassy direct or official visa handling agency.

      They will be able to advise on the cost, correct procedures to follow and what documentation will be required.

  6. Can you do the same for children

    • Hi Haley,

      Thanks for contacting us and interesting question.

      For this I would advise contacting Home Affairs direct. They will be able to advise if this is possible.

    • Hi Haley,
      Did you manage to do this online? My child is 6 weeks and we need to apply for her passport.
      Regards
      Anel

  7. What about banks in the Western Cape??

    • Hi Tilla,

      Thanks for contacting us.

      This should also apply for banks in Western Cape.

      Please contact your bank directly they will be able to advise if they assist with this.

  8. Problem you cannot register your child on the internet so you still have to go to Home Affairs for them. ?

  9. Is there another process if my passport has expired?

  10. Finally we are moving forward. Now we just need licence renewal online !

  11. can i apply a passport for my 8 months baby on online

    • Hi there,

      Thanks for getting in touch.

      This is for renewing ones passport. I’m afraid I don’t think it’s possible if one is applying for a passport for the first time.

  12. This is a great initiative from Home Affairs.
    I wish they can also streamline the unabridged birth certificate process, the current system is ineffective and frustrating. I am currently overseas and unable to get a permenant residence visa for my son because we don’t have his unabridged birth which we applied for 8months ago. I called and sent emails still can’t get helped.?

  13. How do it work when you’re in NZ?

    • Hi Wilna,

      Thanks for getting in touch.

      To my knowledge you would need to apply through the South African Embassy if you are living abroad. However you welcome to contact them direct they will be able to provide you with the most up to date information.

  14. If I have an Sa passport being a legal citizen, but not born in Sa- however spent over 28 years of my life here- may I still use this facility?

    • Hi Joanne,

      Thanks for getting in touch.

      To my knowledge it should be ok as you are renewing your South African passport. However I would contact Home Affairs direct just to double check.

  15. When will this type of service be available for South Africans that is outside Outh Africa’s border?

    Eg New Zealan

    • Hi Lizell,

      Thanks for the interesting question.

      I am not sure as it has only just come into South Africa here. Hopefully it will be sooner rather than later.

  16. Hi, I want to know is it just to nenew your passport or can I make me a passport too?

    • Hi Samantha,

      Thanks for getting in touch.

      This is if you are wanting to renew your passport. You welcome to contact Home Affairs direct to get the most up to date information.

  17. Hi. Can you also do the Bio card at the bank.
    Regards

    • Hi there,

      Thanks for getting in touch.

      For this you would need to contact your bank they will be able to advise accordingly.

  18. I can find nothing about First National Bank or Durban???

    • Hi Pam,

      You welcome to contact them direct.

      They should be able to advise accordingly and provide the most up to date information.

  19. Hi found this very interesting.
    Now for curve ball, anyone any idea how to renew when you in uk, ? It’s a nightmare.
    Any info appreciate, as sites are so conflicting, even South Africa house doesn’t get it!
    Margaret

    • I believe you take your passport and the person concerned, as biometrics are needed, together with the correct size photographs duly endorsed by someone like a Doctor that he knows the person then go to London and they will do the necessary. I’m sure SA house do know how it works as you can get your ID through them as well.
      If you need a passport for a child you will need an Unabridged a Birth a Certificate for them which you can apply through SA house but be prepared to wait and wait and wait for it. I waited a year for my grandsons UBC. Until I stormed into Dept of Home Affairs and shouted the place down until the Supervisor came out, about a month later I received it that’s after 3 tries. This is my experience and many others, I am not a business.

  20. We got I passport for my son when he was 15. That passport expired, it was only valid for 5 years. He is 20 years old, has his own bank account with Internet banking. Would he be able to renew his passport at a bank even though it will be renewed from an child passport to an adult passport?

    • Hi Annelize,

      Thanks for getting in touch.

      To my knowledge this should not be a problem, however I would suggest contacting Home Affairs or your bank to see if this is possible. They will be able to provide you with the most up to date information.

  21. Plz tel me I can also aply I’d book be coz my id is damage.

  22. Hi how do you do it if you need a biometric passport.
    The united states require a biometric passport.
    this requires a voice recording
    Photograph
    Iris reading
    and fingerprints.
    all this you can’t do on line.
    My current passport expires in 2018 and is not biometric

    • Hi David,

      Thanks for getting in touch. If you are applying for a South African passport you are able to renew your passport through your bank here in South Africa should you need to renew it.

  23. Is this service available in Durban?

    • Hi Nadia,

      You welcome to contact your bank they will be able to advise accordingly.

  24. I got married so my new passport should show my new surname as my old passport which is full now has my maiden surname- can I still do this via a bank?

    • Hi Twanet,

      Thanks for contacting us.

      For this you would need to contact Home Affairs as I think further documentation would be required. Home Affairs would be able to advise accordingly.

  25. I attempted this online application of a passport

    On completing the form and reaching the payment phase, it asks for my bank profile number and user ID !!!! This is personal info !!! Needless to say …. I did not continue. Now I have a submitted online application waiting to be paid !!!

  26. Is this service available in Port Elizabeth ?

    • Hi Johann,

      Thanks for getting in touch.

      You would need to contact your bank and see if it is available. They will be able to advise accordingly.

  27. Is there any possiblity for refugee travel document 2 renew with this program,while we using it as a passport.

    • Hi there,

      Thanks for getting in touch. I’m afraid I am not able to answer this question. This is only for South African passport holders.

      Please contact your countries Embassy direct for any other queries. they will be able to assist in answering any other questions you might have.

  28. Which Absa bank in Jhb has this service?

    • Hi Julie,

      For this you would need to contact the bank you are wishing to renew your passport through. They will be able to advise accordingly.

  29. Hi
    Is there a cut of time to renew your passport after it have expired?

    • Hi Charles,

      Thanks for getting in touch.

      There is no cut off time. If your passport has expired 5 days ago or 5 years ago you will be able to apply for a new one.

  30. Hi Can anyone tell me how to print the application form once I have filled it in online. The home affairs site says you need the printed form when you go to the bank but the print option is greyed out and the usual printing commands don’t work either

    • Hi Merilyn,

      Thanks for getting in touch.

      For this I suggest you contact them direct. They will be able to advise accordingly and answer any questions you have.

    • Hi Merilyn,
      I’m having the same problem – was the bank happy with you not having a printed version?

  31. Only Joburg & Centurion at this stage, folks. Who knows how long before it’s rolled out to the rest of the country. And here I was hoping to avoid the queues at Pietermartitzburg Home Affairs!

  32. Hi There,

    Is this option available for people living in Durban? Or is it still just PTA & JHB?

    Thank you!

  33. DO both parents need to of to do the biometric info with the children?

    • Hi there Lindsay,

      Thank you for getting in touch. Please advise if you are referring to passport information or unabridged birth certificate. ~Stacey

  34. Hi. If I am renewing and changing my surname to my married name at the same time can I use the online service?
    Thanks

    • Hi there Janine,

      Thanks for getting in touch you may make a reservation online, however you would have to use the Id or Passport details that will be sued at the time of travelling on your booking.~Stacey

  35. Hi.

    Are there any banks in Midrand who offer this service?

    • Hi Poelano,

      Thanks for getting in touch.

      For this you will need to contact the bank and they will be able to advise accordingly, if they offer this service.

  36. Hi, please help. My SA passport expires early 2018. As I am currently in SA I’d like to renew it now. Is it too early to do so? I may not be in SA when it expires so thought I’d get it done now. Thanks for your answer.

    • Hi Karin,

      Thanks for getting in touch.

      It should be possible, as some people have lost their passports after only having it a couple months and need to apply for a new one.

      However you will need to contact Home Affairs direct and they should be able to provide you with the most up to date information.

      Best of luck.

  37. Is one able to go to any participating bank or does it have to be your own one?

  38. Hi Marcelle,
    The registering on the website seems to be faulty, can you confirm.
    Regards
    Alex

    • Hi Alexandre,

      Thanks for getting in touch.

      Please could you let us know under what e-mail address you registered under and we can check on our side.

      You welcome to send details to: urgent@travelstart.com and they will gladly assist.

  39. Why can’t you list the Banks? Then one can decide if there is a bank near you or to use Home Affairs before completing the online application.

    • Hi there,

      Thanks for getting in touch.

      I’m afraid this is not possible as some banks are only coming on board now and we are not able to give the most up to date information.

      However we thought putting a blog out there for everyone to know that it is possible to go through a bank would be great, information everyone out there. You are welcome to contact a bank to see if they are able to assist.

  40. Hi
    Pleae advise when this facility will be available in Durban?

    • Hi Toni,

      Thanks for getting in touch.

      Only certain banks offer this. However we are not able to say which exact banks as their are new banks always coming on board.

      Please contact the bank you are wishing to renew your passport through and see if they offer this service.

  41. Good Afternoon

    Does this process work for lost/stolen passports or just renewals ?

    • Hi Eri,

      Thanks for the interesting question.

      To my knowledge it is for when applying for a new passport where its to renew or to apply for a new passport as it was lost of stolen.

      However I would contact the bank you are wanting to apply through to see if they offer the service – for one to apply for a new passport due to the previous one being lost or stolen.

  42. im trying to get this process going but im stuck on step 1…
    i have registered but im not getting my OTP, i have already verified my email.
    triple checked my cell number, but its not coming (also tried resending a couple times)
    advice??

    • Hi Gerard,

      Thanks for getting in touch.

      You would need to contact the bank directly, who you are trying to apply through. They will be able log onto their back end of the system and see if they are experiencing any technical problems and if others have logged the same feedback.

      They should be able to advise and assist accordingly.

      Hope you manage to come right.

  43. Please advise when this will be available in Durban for FNB?

    Thank you.

    • Hi Karen,

      Thanks for contacting us.

      You will need to contact that specific branch you are thinking of renewing your passport through and they will be able to advise if they are now offering this service.

  44. Hi, do you know of any banks in Durban that are doing Passports.
    I have spoken to FNB, Nedbank and Investec and they say not?

    • Hi Craig,

      Thanks for getting in touch.

      I’m afraid we do not have a list of which banks offer this. For this you will need to contact the banks. They will have this on record of which of their other branches offer this service, and would be able to advise accordingly.

  45. I have just tried to register to renew my passport online after registering Home Affairs indciated that I had to pay R800 not R400 for the passport renewal on contacting the Home Affairs call centre they told this was a system problem and that if I went to Home Affairs it would cost R400 otherwise if I wanted to go to my bank I would have to pay the R800. Can you comment please.
    Brian Taylor

    • Hi Brian,

      Thanks for getting in touch.

      Regret to hear you were experiencing problems when trying to renew your passport online.

      For any queries with regards to cost and renewing a passport you would need to contact Home Affairs direct. They specilize in this area and would be able to provide you with the most up to date information from their side with regards to cost and correct procedure to follow.

  46. Hi. I got married in 2015 but only received my marriage certificate last month. My passport is due to expire in Nov 2017. How do I go about renewing it in my married name..Can I apply for both my ID smartcard and passport at the same time at the bank or do I first have to apply for my new ID and then once I received this apply for the passport??

    • Hi Antoinette,

      Thanks for getting in touch.

      You would need to query this with with the bank you will be applying through as they are the ones who will be assist in this process.

      They will be able to provide you with the most up to date information and the correct procedures to follow.

  47. Thanks for the online application by home affairs

  48. I have an account with Standard Bank but my husband does not. Can he apply for a passport online and I do the payment?

    • Hi Chantal,

      Thanks for getting in touch.

      To my knowledge your husband would need to be the account holder when applying for his passport as they will have all his records on hand. However I would suggest you contact the bank direct as they will be able to provide you with the most up to date information.

  49. good day

    am a south African by birth currently l am not based in SA.my passport it expired by then l was using a child passport how l able to re-new my passport and get a new one with my ID card as well.

    • Hi there,

      Thanks for getting in touch.

      You will need to contact the South African Embassy direct. They will be able to assist with you in applying for a new passport and advise on the correct procedures to follow.

  50. Hi
    Does ABSA bank offer this service in Port Elizabeth.

    • Hi Ryan,

      Thanks for getting in touch.

      You will need to contact that specific bank directly and they will be able to advise if they offer this or not.

  51. Good Day,

    can i renew my passport at a bank in port Elizabeth and collect it there.

    Regards Kirsten

    • Hi Kirsten,

      Thanks for getting in touch.

      You will need to follow up with that exact bank to see if they provide that service yet and they will be able to assist in advising accordingly.

  52. Hi

    Can one do a passport renewal for a minor through the bank too?

    • Hi Barbara,

      Thanks for the interesting questions.

      This should be possible however you need to contact the bank you would like to do the passport renewal through and they will be able to advise accordingly.

  53. Hi. Which bank in Durban does passports. Thanks

    • Hi there,

      Thanks for getting in touch.

      For this you would need to contact that specific bank direct and they will be able to advise if they offer that service if you are able to renew your passport through that branch.

  54. Oh for goodness sake….every answer the same. Whats the point? Must one phone every single bank in your city?? How on earth can you publicise this but then not know which branches of which banks are participating

    • Hi Muriel,

      As we do not have access to this information of what bank will be able to assist or not, you will then need to contact that branch you are wanting to apply at. If they are not able to assist they should be able to advise on which of their other branches offer this service.

      Best of luck.

  55. Hi, my colleague and I require an emergency passport , how long will it take.

  56. Trying to register but not getting the verification email. Have tried all the Contact Us numbers but they do not work any ADVICE?

    • Hi Fiona,

      Thanks for getting in touch and sorry to hear you are experience problems.

      I would suggest going directly into the Bank to try get assistance if you are not able to get hold of them via any of their contact details.

      Best of luck.

  57. I just phoned Nedbank and they said that they are not yet offering this service!
    Frustrating.

    • Hi Heather,

      Thanks for the feedback. That is a pity. Hopefully in the near future they will be onboard and offer this service.

  58. Hi, Do you have to have a South African bank account in order to do this ? Thanks!

    • Hi Tanya,

      To my knowledge you will need to have a South African bank account to make use of this service.

      If you do have a South African bank account please contact them direct to see if that branch offers that service.

  59. Which banks, branches in Cape Town can do passports for kids?

    • Hi Amanda,

      Thanks for getting in touch.

      I’m afraid we do not have access to this information. For this you would need to contact the bank direct and they should have this on record of which of their branches offer this service.

  60. Hi Marcelle,

    I created a profile for myself online last week, but wasn’t able to complete the process.
    I forgot my password in the mean time and they sent me an email to change it.
    However, unlike logging in the first time I now don’t receive the One Time pin’s and cannot access the site.

    Do you know who I can contact for this kind of assistance.
    Their general help line is no use.

    Thanks

    • Hi Kristin,

      Thanks for contacting us.

      For this you would need to contact the bank you are trying to create a profile with. Their help desk. One of their agents should be able to assist in answering any questions you might have.

  61. I got myself registered but can’t manage to get the one time pin to be sent to my cell phone????

    • Hi Michelle,

      Great to hear from you.

      For this you would need to contact their call center and they will be able to assist with any queries you might have.

  62. Hi Marcelle,

    Is it possible to get a SA emergency certificate (passport) from Standard Bank Plettenberg Bay or the Plett Home Affairs office, as we fly to UK for a holiday on 13 June. My husband needs a passport renewal and a Standard Visitor Visa to UK. I believe the Visa can be stamped onto the emergency certificate (passport). Just worried about the time being short to get a full passport? Do you think there would be enough time? (My husband has never been denied a Visitor Visa as he’s flown over to UK frequently to see our kids).

    Many thanks,
    Kind regards
    Ann

    • Hi Ann,

      For this you would need to contact Home Affairs direct if they will be able to issue your husband with an Emergency Travel Certifiate.

      Only an Emergency Travel Certificate will be issued to an applicant under circumstances of emergency travel purposes.

      As we do not specialise in visa’s and are not the ones who are granting them you would need to contact the the British Embassy. They will be able to advise the correct procedures to follow, cost and how long it could take.

  63. Thanks Marcelle.

  64. Hi, how do i do this through ABSA – i need to load as beneficiary – any ideas please assist.

    • Hi Tami,

      Thanks for getting in touch.

      Should you wish to renew your passport through a bank you will need to contact that branch you are applying through direct.

      They will be able to advise on the correct procedures to follow and how maybe needs to be made.

  65. Oh forgot to mention ABSA cape town or online

  66. Can someone please advise if one can apply online in Durban for the renewal of SA passport. Virtually impossible to get this service at Pinetown or Durban Home Affairs.What banks in Durban have this facility, as the ones I’ve approached do not know anything about this. Thank you!

    • Hi Cathy,

      Thanks for contacting us.

      I would suggest you contact the bank you wanting to apply through. They will be able to provide you with the correct information of which of their branches offers this service.

  67. We live in Malawi and i would like to apply for renewal of SA passport making use of the
    bank service. would this be possible ?
    Do you know if ABSA brach in Bryanston shopping mall provide this service ?

    • Hi there,

      Thanks for getting in touch.

      You would need to contact ABSA direct and they will be able to provide you with the relevant info on which of their branches offer that service where you can renew your passport.

  68. I phoned Home Affairs May 2017 and there are no banks in Durban on this system as yet

  69. The one time pins for the online system is offline for more than a week already.This will have a delay and travel crisis for all as offices are not geared to take on the manual system. Passports will be late for the July upcoming holidays. Sad that systems are not repaired in time. T hus the online applications is not possible . This is a crisis.

  70. Firstly I commend the advancement of having an eHome Affairs Application system, but thereafter the whole system breaks down. Following the step by step online system is painless BUT you only find out once the payment has been made & are trying to make a booking for biometric capture that the current available Banks grossly limiting. Cape Town only has 1 bank ( Standard Bank) and 1 branch ( Canal Walk) that can process applications. So you go from step 5 all the way to back step 1 and have to queue for 2-3 hrs with non online applications at the district Home Affairs office , no-one has thought to fast track the system straight to biometrics , so don’t bother using this system until it has been implemented with thorough forethought . The HA call centre is also ignorant as to which Banks are active and feedback varies from one call to the next.

  71. Hi There,

    Is it faster to renew your passport through the bank or Home Affairs? I will be flying in to SA to specifically renew my passport and want to do it the fastest way possible.

    Also can I have someone else collect my passport on my behalf and how do I authorize that?

    • Hi Yolanda,

      Thanks for contacting us.

      You would first need to contact that bank you are wanting to apply through to see if they offer this service. And if they do ask the waiting period.

      We are not able to say which is quicker as only the banks or Home Affairs have access to their data base and can see the waiting time. As sometimes they have a backlog.

  72. when I go to my appointment at the bank do I have to take my Id and a copy of it with me? Or can I use my drivers license instead?

    • Hi Rachel,

      Thanks for the interesting question.

      First check with your bank if they do offer this service and if they do ask what documents they require from their side in order for them to assist with the renewal of your passport. To me I think it should fine as they accept drivers license in other cases, however the bank would be able to provide you with the most up to date information.

  73. I don’t live in South Africa as I cannot find work here. My working visa for the US is in my SA passport which will expire in December. I was told by a gentleman on the home affairs call center that my new SA passport could be collected by my mother as long as she had an affidavit or letter of consent. With this information i spent R18,000 flying in to SA, taking a week off of work, to come and renew my passport. Get to home affairs and they adamantly told me she cannot collect my passport and I need to personally pick it up in three weeks time. Now I need to find another R18,000 to fly back in to the country with the risk of losing my current job just to collect the passport – all because of misinformation from a home affairs employee.
    Can anyone assist me with a solution to this? I would be forever grateful.

    • Hi Yolanda,

      Sorry to hear this. I’m sure this has caused a lot of inconvenience and frustration.

      Instead of flying back rather try extend the ticket you have (one would need to see the airline rules of the ticket and airline penalties would apply) but hopefully it will be cheaper then flying back and then having to purchase a new ticket back. I’m not sure if one is permitted to do this. You would need to check directly with the airline. And then follow with Home Affairs and see how long it will take to get a new passport. Granted that your work allows you to take off. I have heard some people only waited a week for their passport.

      Hoping you come right.

  74. Hi my husband and I a both applying to renew our SA Passports. My application was successful. But his is not. I keep getting error messages. E.G. Wrong
    Contact details?
    Wrong Password? I have tried everything. Could it be that we have a common email address?? We do have separate banking profiles. I have contacted Home
    Affairs who have apparently logged a call with their IT Department. However I am at my Wits End???? Where to from here??

    • Hi Linda,

      Sorry to here the struggle you are going through when trying to renew your husbands passport.

      I would suggest going in and speaking to manager who might be able to assist, hopefully this would speed up the process.

      Hope you come right.

  75. Hi, Is this onlne facility available for Durban?

    • Hi Reka,

      Thanks for getting in touch.

      For this you would need to contact your bank. they should be able to provide you with further information on which of their branches offer this service.

  76. For anyone to deposit any of their on line banking access details on a site to which Home Affairs staff have access seems to me crazy! Is such a transaction encrypted and is it safe from hacking and identity theft?

    Home Affairs has such a poor reputation at present in many respects.

  77. The information is very useful, it can help me renew my passport whenever I need to travel somewhere fast and convenient.

    • Hi there,

      Yes very helpful. Just contact your bank to see what branches offer this as it is not all banks.

      Hopefully in the near future this might be the case.

      Have a great day.

  78. Hello – I have been told that one can only use the bank that one has an account at – is this correct ?

    Thanks

    • Hi there,

      Thanks for getting in touch.

      For this you would need to contact your bank. They will be able to provide you with the most up to date information if they offer this service and if not would you be able to apply through another bank which you do not have an account with.

  79. Can you please tell me if this is possible or available in George or Mossel Bay in the Southern Cape

    • Hi Lynette,

      Thanks for getting in touch.

      I am not sure, for this you would need to contact the bank direct. They will be able to advise which of their branches offer this service.

  80. How long will it take to receive my passport when I go to Centurion Standard bank (mine expired)?

  81. Good Day
    is this service available in durban – online passport application and biometric detail capturing at banks in durban
    Durban standard bank personnel do not know of this new on line application

    Seem

    • Hi Rajan,

      Thanks for getting in touch.

      Only a few banks are offering it around the country. To my knowledge there should be a few branches in the major cities that are offering this.

      I would contact another bank as they should be able to advise which of their branches offers this service.

  82. My passport expires on 06/11/2017, within 3 months from today
    – The fees quoted on your website for renewal of a passport is R400.
    – I am trying to do an online application to renew my passport at Absa Towers Branch.
    – The system wants me to pay R400 for the renewal and an extra R400 penalty and when I called your call center they could not explain to me why this is.
    – The said i should go to the normal DHA offices and I will only pay R400.
    Why is you online application for renewal charging me a penalty when I wont pay that penalty when I walk into your DHA offices?

    • Hi Riaan,

      Thanks for getting in touch.

      For this you would need to ask Absa as you are doing the online application through them. Their system is doing the charges from their side. Alternatively you can contact Home Affairs and hopefully they will be able to shed more light or answer any questions you might have.

  83. When I try to make a booking, it only gives me an option for Gauteng. I’m trying to make a booking in the Western Cape.

    • Hi Ingrid,

      Thanks for contacting us.

      For any queries on renewing your passport through a bank you would need to contact them direct. They should be able to answer any queries you have and provide you with the most up to date info.

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