Customer Relations Procedure
Thank you for choosing Travelstart, we appreciate your business!
Fax:+27 21 422 17 94
Telephone: +27 21 468 43 00 (ask for Nazley) from 09h00-12h30 and 13h30-17h00 Monday-Friday
If you have feedback, comments, praise or concerns about a product or service we provided, please contact our Customer Relations Department.
Contact Details:
Customer Relations Manager: Mrs. Nazley de Vos
Email:feedback@travelstart.comFax:+27 21 422 17 94
Telephone: +27 21 468 43 00 (ask for Nazley) from 09h00-12h30 and 13h30-17h00 Monday-Friday
Please note that all complaints need to be lodged in writing even if you contact us telephonically first.
In case your concern cannot be solved by our Customer Relations Department, you can escalate your complaint to the National Consumer Commission. The NCC can be reached on telephone number 0860 266 786, fax number 0861 515 259 or via email.
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Plan your trip with Travelstart. As South Africa's leading online travel agency, we make it easy to get the best prices on flights, hotels, car hire and flight + hotel packages. Search for cheap flights then create your perfect itinerary at the lowest airfare. And for the best rates, search for vacation packages and customise your trip—you'll get special deals just for booking your flight and hotel together. If you're worried about booking flights online then speak to the travel consultants at Travelbar. They can help you with anything from booking a flight online to custom holiday packages and stopovers.