Best Price Guarantee
We pride ourselves in bringing you great fares on flights, and now we’re putting our money where our mouth is! If you find the same flight for a lower fare on another South African based online travel agent within 24 hours after booking on Travelstart.co.za, we will issue you a flight voucher matching the value of the difference for your next trip!
How does it work?
1. Book on Travelstart.co.za
You book and pay for a flight on Travelstart.co.za, excluding low cost carriers.
2. Find a better offer?
You find a cheaper fare for the same flight from another South African Online Travel Agency.
3. Email us within 24 hours
Email your Travelstart booking confirmation email and a screenshot of the lower offer incl taxes to firstname.lastname@example.org within 24 hours of booking your flight.
4. Send us proof
NB! The screenshot must display the last step of the booking process on the website of the Online Travel Agent in question (before entry of credit card / payment details).
5. Use this subject line
Use subject line “Application for voucher + your reference number” so we can assist you easily.
6. We'll check it out
Travelstart will inspect the competitive offer to ensure the quote complies with our T&Cs.
7. Receive your voucher via email
Travelstart will issue a voucher to the value of the price difference within 30 days after receipt of the Travelstart.co.za booking payment, valid for 3 years.
Terms and Conditions:
Low Cost Carriers like kulula and Mango are not included in the Best-Price Guarantee.
The offer is only valid for comparisons done with other online travel agents operating out of South Africa.
Origin and destination airport must be identical. Origin airport must be within South Africa.
The flight must leave at the same date and time.
The flight must be offered by the same airline and have the same flight number.
The routing of the flight (same stop-overs) must be the same.
The classes must be identical (First Class, Business Class, PremiumEco, Economy Plus, Economy Class).
The number of passengers and the kind of passengers (adults, children or infants) must be identical.
The price guarantee does not include competitive offers which have already been deducted by coupons or rebates by third parties.
Bookings by phone are excluded from the price guarantee.
The price guarantee is only valid for flights paid in ZAR. All other means of payment including loyalty programs will not be accepted.
The voucher for the price difference cannot be redeemed if the booking is cancelled.
Applications for vouchers are not taken by phone. Each uncompleted application will not be executed.
Vouchers created will be valid for the same payment method (EFT, credit card) as the initial booking made on Travelstart.co.za.
Maximum value of the voucher issued will be R3000, regardless of whether the value of the difference in in competitive fares is greater.