Frequently Asked Questions

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Book Flights with Travelstart South Africa now

  1. Enter where you are flying from.
  2. Enter where you are flying to.
  3. Enter your departure date.
  4. Check whether you want a return trip or one way (the default is return).
  5. Enter you return date.
  6. Enter how many passengers are traveling (the default is 1 adult).
  7. Under ''Advanced search options' you can choose to specify a particular airline and business or first class if you like.
  8. Click on the orange 'Search' button to continue. On an international routing you can tick '+/- 3 days' and we will show you the lowest fares available taking your flexibility into account.
  9. After a short wait you will be taken to the search results page. These results can be sorted by airline, price, departure time, duration and stops. A flight search will give you different return options to choose from.
  10. When you have decided which flight suits you best simply click the orange 'Book flight' button.
  11. The next page is the review page of the flights and the choice of travel extras (eg Travel Insurance). If you would like more information about any of the products, click on the 'View details' button. When you are ready to pay simply click the 'Continue' button.
  12. The next page is the passenger page where you enter the passenger details.
  13. The payment page follows where you choose your method of payment. Once selected, you enter all relevant details as requested. If you choose 'credit card payment', it will be necessary to fill out your credit card details in the form that opens up. If you choose internet transfer, you can select your bank to retrieve the payment details. Please note that low cost carriers do not allow us to offer the internet transfer option. Once completed, click the 'Pay now' button when you are ready to pay. This may sound like a lot, but it's much simpler when you actually try it out!
  14. Your will then receive your booking references and an overview of the booking made.

Your booking can only be confirmed once your credit card transaction has been processed or the money you transferred has reflected on our account. Once processed, you will receive an e-ticket email or, for certain low cost carriers, a confirmation email with a reference number.

When you make your booking, we will first send you a booking confirmation e-mail. This contains:

  1. Your Travelstart booking reference number
  2. Your airline booking reference number
  3. Your flight details
  4. Your payment details

For non low cost carriers you will receive an e-ticket email, which contains, in addition to the points above:

  1. Your e-ticket number
  2. A link where you can log in and view real-time information about your flight

    For low cost carriers you will receive a confirmation email from the respective airline with the reference number and a confirmation email from us. Please note that low cost carriers do not issue tickets.

Many people think non-stop and direct flights are interchangeable terms, but there are differences between the two.

A non-stop flight does as its name suggests: flies from one airport to another without stopping.

A direct flight, on the other hand, makes (so called technical) stops along the way.

Often, passengers traveling on direct flights make a stop at a midpoint airport and remain seated on the plane while some passengers exit and others board. An itinerary with connecting flights requires passengers to change planes at a midpoint airport, which may be in a different terminal or on a different airline. Please watch out for the little ‘i’ next to the flight number, which will tell you if there is a technical stop on the flight.

The minimum connecting time is the shortest permissible time needed to make a connecting flight at a particular airport. This standard is determined for each airport by the airport authorities together with the respective airlines. The connection times we offer on our website are in accordance with these standards.

In the event that your flight is delayed, causing you to miss your connecting flight, it is the airlines responsibility to rebook you on the next available flight provided that all flights are on one ticket. If no other flights are available then, the airline might offer you accommodation and transport to a hotel.

Depending on the waiting period, meals and refreshments may also be offered by the airline.

If you have two separate tickets connecting two flights, the respective airlines will not take any responsibility if you miss your connection.

Yes, you can. While it is not possible to book a ticket with a stopover on our website, you can Contact Us.

Absolutely. While this is not possible on our website as it only offers a point to point service, you can Contact Us

Unfortunately you cannot book an "around the world" ticket on our website. Please Contact Us

This is not possible on our website. Please Contact Us directly to assist with your booking.

Please contact the airline directly to book a ticket for an unaccompanied child as we are not permitted to make these reservations.

Children under the age of 2 usually do not get their own seat. They will have to sit on an adult's lap. Most airlines offer baby baskets for infants up to six months old (depending on the infant's length and weight), to be requested on long haul flights. To make this request, you can Contact Us

A service fee will apply to process this request. As the confirmation of the request depends on the airline, we cannot guarantee that this service will be available on your chosen flights.

Unfortunately we cannot help you redeem your air miles (for example if you would like to book your flight using your accumulated credit). This must be done directly through the airline. You will also need to contact the airline directly if you want information about the status of your frequent flyer account.

However, what we can do is make sure that your frequent flyer number is added to your booking to allow miles to be credited to your account when you book with us. You can Contact Us for this.

A service fee will apply to process this request. As the confirmation of the request depends on the airline, we cannot guarantee that the miles will be credited to your account.

You have the option to choose services like Travel Insurance Aviation Accident Benefit and Airline Liquidation Protection when you make a booking online and pay for it straight away.

Please Contact Us or the airline directly.

Kindly provide us with the information, which passengers will be in need of wheelchair assistance, their age, if they can walk short distances, climb steps and help themselves onboard or if they are wheelchair -bound on a permanent basis. Please note that we cannot guarantee this service as the confirmation of your request depends on the airline.

Certain airlines may request to see the credit card that was used to pay for the booking at check-in in order to avoid possible fraud. If a third person has paid for your flight it will be sufficient to bring a copy of the credit card as well as a copy of the credit card holder's ID.

With pleasure! Our customer service agents will be happy to assist you with your booking. Simply Contact Us.

Certain airlines and/or governments of the country/ies that you are visiting require/s further information for security reasons before we can issue your ticket (if departure is in less than 96 hours). If you book well in advance we can issue your ticket with the passenger's full names and date of birth but if the remaining information is not in the booking at least 96 hours before departure, the airline will very likely refuse you to board on the day of your first flight.

When you make a booking, we will remind you to provide us with these details via an urgent email, which needs to be replied to on the same day to guarantee your ticket price, as we cannot issue the ticket without this information.

For early departures to/from/via the USA or any destination with certain airlines (Egyptair, Emirates, Etihad Airways, Turkish Airlines and Qatar Airways), we can only guarantee the same price if we receive the required information before midnight (Tanzanian time) on the same day the booking was made. Should we not receive your information before midnight, we cannot issue your ticket and therefore cannot guarantee your ticket price.

The required information we urgently need from you for each passenger is:

  • Passport number
  • Country where passport was issued
  • Date of passport expiry
  • Nationality
  • Redress number (if applicable) (The redress number is only applicable if you are travelling to the USA and have a name similar to or the same as a name on the current terrorist watch list. You might then experience secondary security screenings at airports, which are very time consuming. You can prevent this by providing your Redress Number at the time of booking. A Redress Number is a unique number that helps TSA (Transportation Security Administration) eliminate watch list misidentification. If you have not heard of it before, don't worry about it. You can leave it blank.

If you are not travelling from/via/to the USA or with airlines Egyptair, Emirates, Etihad Airways, Turkish Airlines and Qatar Airways, the additional information is not necessary.

Why book with us
  • Bringing you the best fares from all airlines
  • Expert assistance from booking to departure
  • Online destinations for planning your travels
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