- This product must be purchased when you book your ticket. It is not possible to add it afterwards.
- The product and processing fees are charged per person.
- A processing fee per person will be payable upfront in order to process your refund.
- If you have booked tickets with an airline that unexpectedly cancels their flights due to liquidation (according to South African legislation or equivalent processes with other government jurisdictions), submit a refund request form or contact our refunds department as soon as possible.
- If the airline you are flying with is liquidated before departure, your airfare and taxes will be reimbursed in full.
- If the airline is liquidated during your journey you will be reimbursed for the cost of your unflown flights with the liquidated airline.
- Should you be refunded, we will only refund the airfare and taxes. We will not refund any extra costs from your booking.
- Please note that the processing time of your refund can take 6 – 8 weeks, from the date of the final winding down order is granted.
- To request the refund claim please use our contact form Contact Form Select category :Airline Liquidation Policy Claim.