{"id":98927,"date":"2016-05-12T00:00:00","date_gmt":"2016-05-12T00:00:00","guid":{"rendered":"https:\/\/travelstartblg.wpenginepowered.com\/10-reasons-why-travelstart-loves-klm-royal-dutch-airlines\/"},"modified":"2025-11-04T13:53:24","modified_gmt":"2025-11-04T13:53:24","slug":"10-reasons-why-travelstart-loves-klm-royal-dutch-airlines","status":"publish","type":"post","link":"https:\/\/www.travelstart.co.za\/blog\/10-reasons-why-travelstart-loves-klm-royal-dutch-airlines\/","title":{"rendered":"Sky High On The Flying Dutchman: 10 Reasons Why Travelstart Loves KLM Royal Dutch Airlines"},"content":{"rendered":"<p>Looking at how they use technology and social media and their modern fleet of 162 aircraft, you could be forgiven for thinking KLM <em>isn\u2019t<\/em> one of the world\u2019s oldest airliners. However, as I discovered on a recent trip to the Dutch national carriers home base near Amsterdam, high tech is not the be-all and end-all of KLM. Rather it\u2019s high-touch \u2013 the passengers they serve and their people in the air and on the ground are central to daily operations. And when you\u2019re clocking up long travel hours\u00a0it\u2019s this intrinsic humanity rarely found in modern aviation that sets KLM apart from other major airlines.<\/p>\n<p><em>Editor\u2019s note: KLM and Air France merged in 2004. As a result of the merger both <a href=\"https:\/\/www.travelstart.co.za\/lp\/airports\/cheap-flights-charles-de-gaulle-international-airport\">Charles de Gaulle Airport<\/a> in Paris and Amsterdam <a href=\"https:\/\/www.travelstart.co.za\/lp\/airports\/cheap-flights-amsterdam-airport-schiphol\">Airport Schiphol<\/a> became key hubs for each airline under the Air France\u2013KLM banner. In this article we have focused on the KLM side, not taking shared routes and services into account.<\/em><\/p>\n<h2>Age = Experience<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-52590\" title=\"Netherlands postage stamp: KLM Airlines\" src=\"https:\/\/www.travelstart.co.za\/blog\/wp-content\/uploads\/2025\/10\/KLM-Royal-Dutch-Airlines.jpg\" alt=\"Postage stamp in honor of KLM Royal Dutch Airline's 40th Anniversary 1919-1959, designed by Erik Thorn Leeson.\" width=\"640\" height=\"455\" \/><\/p>\n<p>KLM has been around for years, in fact, as it turns 97-years old this year it\u2019s the oldest international airline still flying under its original name. Together with partner airlines in the SkyTeam alliance KLM flies to more\u00a0than 133 destinations in 69 countries from their hub at <a href=\"https:\/\/www.travelstart.co.za\/lp\/airports\/cheap-flights-amsterdam-airport-schiphol\">Schiphol Airport<\/a>.<\/p>\n<p>KLM\u2019s experience in flying people is immediately obvious when you board one of their flights \u2013 cabin crew are warm and attentive, and with more flying hours than Maverick and Iceman combined it sets the tone for a comfortable trip\u00a0in great hands. The mod cons built into the Economy Class seat and a thoughtful amenities kit eases you into the good 12 hours it takes to <a href=\"http:\/\/www.travelstart.co.za\/lp\/amsterdam\/flights\">fly between Cape Town and Amsterdam<\/a>.<\/p>\n<h2>Africa to Europe, easily<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-52483\" title=\"I Amsterdam Sign\" src=\"https:\/\/www.travelstart.co.za\/blog\/wp-content\/uploads\/2025\/10\/Heart-of-Europe.jpg\" alt=\"Amsterdam's iconic 'Iamsterdam' sign in Museumplein, The Netherlands.\" width=\"640\" height=\"360\" \/><\/p>\n<p>If long layovers and multiple connections to reach Europe are something you prefer avoiding then consider KLM for direct flights between South Africa (Johannesburg and Cape Town) and The Netherlands. Bringing Paris into the mix via its partner airline Air France makes KLM the fastest way to travel between South Africa and Northern Europe.<\/p>\n<p>KLM flights from South Africa depart Johannesburg daily on the B77W. Flights from <a href=\"https:\/\/www.travelstart.co.za\/lp\/klm-flights-to-cape-town\">Cape Town<\/a> to <a href=\"https:\/\/www.travelstart.co.za\/lp\/klm-flights-to-amsterdam\">Amsterdam<\/a> depart six times per week (every day except Thursday). Frequency on this route will increase to daily flights from July 2016. Search and book <a href=\"http:\/\/www.travelstart.co.za\/lp\/airlines\/klm-airlines\">KLM flights from South Africa on Travelstart<\/a>.<\/p>\n<h2>Innovation<\/h2>\n<p><iframe src=\"https:\/\/www.youtube.com\/embed\/PGLASey3MAE\" width=\"853\" height=\"480\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>Spencer the Robot, Meet &amp; Seat and KLM Messenger for Facebook \u2013 the KLM stable is full of inventive gadgetry designed to improve your travel life.<\/p>\n<p>KLM on Messenger (explained in the video above) is a new service which allows you to receive your flight documentation \u2013 booking confirmation, check-in notification, boarding pass and flight status updates \u2013 via Facebook.<\/p>\n<h2>Pizza &amp; ice cream<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-52482\" title=\"KLM Airlines Pizza\" src=\"https:\/\/www.travelstart.co.za\/blog\/wp-content\/uploads\/2025\/10\/KLM-Airlines-Pizza.jpg\" alt=\"KLM Airlines serves pizza to passengers in Economy Class.\" width=\"640\" height=\"427\" \/><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: xx-small;\">Pizza image by Victoria Brewood, Pommie Travels from: <a href=\"http:\/\/www.pommietravels.com\/2016\/04\/flight-review-klm-london-to-los-angeles-via-amsterdam\/\" target=\"_blank\">pommietravels.com<\/a><\/span><\/p>\n<p>Airlines and innovation go great together but sometimes a slice of pizza and a bowl of ice cream is all it takes to win the hearts (and stomachs) of passengers. KLM knows this and that\u2019s why you could receive a scrumptious pizza snack on some <a href=\"http:\/\/www.travelstart.co.za\/lp\/airlines\/klm-airlines\">KLM flights<\/a> proving that it really is the small things which can help an airline capture the minds of passengers.<\/p>\n<h2>Mixing tradition<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-52485\" title=\"KLM Houses\" src=\"https:\/\/www.travelstart.co.za\/blog\/wp-content\/uploads\/2025\/10\/KLM-Delft-Blue-Houses.jpg\" alt=\"KLM Delft Blue Houses are gifted to World Business Class passengers on intercontinental flights.\" width=\"640\" height=\"384\" \/><\/p>\n<p>KLM houses are another way the airline endears themselves to World Business Class passengers on intercontinental flights. The gift is a charming token crafted in iconic Dutch \u2018Delft Blue\u2019 pottery plus it\u2019s filled with Bols gin \u2013 the equally iconic nightcap of The Netherlands.<\/p>\n<p>There are currently 96 miniature replica houses in the collection with No. 97 set to be released in October 2016. There\u2019s also an app for the iconic KLM houses; for the collectible-inclined these are fantastic keepsakes!<\/p>\n<h2>Customer care<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-52488\" title=\"KLM Flight Attendant\" src=\"https:\/\/www.travelstart.co.za\/blog\/wp-content\/uploads\/2025\/10\/KLM-Flight-Attendant.jpg\" alt=\"A KLM Flight Attendant attends to a passenger on a KLM flight.\" width=\"640\" height=\"426\" \/><\/p>\n<p>While a warm reception in the air is paramount, it\u2019s good to know you can rely on KLM no matter where you are. Got a question or complaint that demands a quick response? Ask KLM and you will receive an answer in an hour or less. They\u2019re committed to delivering the best social media service possible; they understand their customers have time sensitive queries that need fast, human answers. This is all made possible through Social Media Hub \u2013 a tightknit workforce of KLM ambassadors who monitor and respond to multi-language queries around the clock.<br \/>\n<iframe style=\"border: none; overflow: hidden;\" src=\"https:\/\/www.facebook.com\/plugins\/post.php?href=https%3A%2F%2Fwww.facebook.com%2FKLMSouthernAfrica%2Fposts%2F1145713598802266&amp;width=500\" width=\"500\" height=\"199\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<h2>Boeing 787 Dreamliner<\/h2>\n<div style=\"height: 500px;\"><iframe src=\"http:\/\/787dreamliner.klm.com\/assets\/360\/\" width=\"100%\" height=\"100%\" scrolling=\"no\" seamless=\"seamless\"><\/iframe><\/div>\n<p>KLM\u2019s fleet recently received an upgrade with the inclusion of 4 state-of-the-art Dreamliners featuring on-board Wi-Fi, electronically-dimmable windows, larger luggage storage overhead, 40% more recline in Economy and much more. KLM is one of several major airlines to add the 787 to their fleet enabling themselves to fly further, cleaner, quieter and more efficiently than comparable aircraft.<\/p>\n<p>KLM has a history of investing in sustainability \u2013 in 2012 they flew a transatlantic flight fuelled partly by sustainable biofuels to Rio de Janeiro, the longest distance any aircraft had flown on biofuels.<\/p>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2><a href=\"https:\/\/www.travelstart.co.za\/lp\/airports\/cheap-flights-amsterdam-airport-schiphol\">Amsterdam Schiphol Airport<\/a><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-52481\" title=\"Amsterdam Schiphol Airport\" src=\"https:\/\/www.travelstart.co.za\/blog\/wp-content\/uploads\/2025\/10\/Amsterdam-Schiphol-Airport.jpg\" alt=\"KLM planes parked at Amsterdam Schiphol Airport, The Netherlands.\" width=\"640\" height=\"425\" \/><\/p>\n<p>It would be a sin to talk about KLM without mentioning Schiphol; these two separate entities complement each other nicely. Amsterdam Schiphol Airport is KLM\u2019s hub airport and as the main airport serving The Netherlands, Schiphol is all about convenience and is something of <a href=\"https:\/\/travelstartstg.wpenginepowered.com\/10-of-the-wackiest-airport-features-around-the-world\/\">a destination in itself<\/a>.<\/p>\n<h2>Flying Blue<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-medium wp-image-52489\" title=\"Business Class\" src=\"https:\/\/www.travelstart.co.za\/blog\/wp-content\/uploads\/2025\/10\/KLM-Business-Class.jpg\" alt=\"KLM World Business Class cabin.\" width=\"780\" height=\"583\" \/><\/p>\n<p>Flying Blue is the frequent flyer programme of Air France and KLM Royal Dutch Airlines. Enrolment is free and members can earn Blue credits on KLM, Air France as well as all partner airlines in the SkyTeam alliance. This opens up a world of rewards including free name changes on selected booking classes, higher priority on waitlists and free tickets, upgrades and excess baggage.<\/p>\n<h2>KLM crowd pleaser<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-52480\" title=\"KLM 747 SXM\" src=\"https:\/\/www.travelstart.co.za\/blog\/wp-content\/uploads\/2025\/10\/KLM-747-Maho-Beach-SXM.jpg\" alt=\"KLM's Boeing 747 flies low over Maho Beach as it arrives at Princess Juliana Airport in St. Maarten.\" width=\"640\" height=\"427\" \/><\/p>\n<p><a href=\"https:\/\/travelstartstg.wpenginepowered.com\/dangerous-airports-saint-maarten\/\">Maho Beach<\/a>, located before the runway at Princess Juliana Airport in St Maarten, has long been a favourite for planespotters and <a href=\"https:\/\/www.youtube.com\/watch?v=pIv_kS07S7E\">jet blast thrill seekers<\/a>. Out of <a href=\"http:\/\/www.mahobeachcam.com\/\">all the flights which land here<\/a> the undisputed star of the show is KLM\u2019s 747. KL785 arrives from Amsterdam to the delight of throngs of beachgoers. It\u2019s a unique spectacle as the huge Boeing approaches from the sea, flying low over the heads of swimmers and sun seekers before touching down on Runway 10.<\/p>\n<hr \/>\n<p>While KLM\u2019s radical use of technology has won them a decent amount of acclaim, it\u2019s the genuine care they show for\u00a0customers which deserves the most applause. I experienced it myself in 10D and 14J when I visited the KLM Hoofdkantoor (Head Office) in Amstelveen, The Netherlands last month \u2013 KLM has defied archaic airline norms and have one-up on many airlines stuck in a legacy of bad service and obsolete policies.<\/p>\n<p>Travelstart was privileged to spend the morning at the KLM Social Media Hub in Amsterdam. We\u2019d like to thank Zeenith Saloojee, Patricia Fischer and Tracy Armitage (<a href=\"https:\/\/www.facebook.com\/KLMSouthernAfrica\/\">KLM South Africa<\/a>) and Kim Hollestelle, Gert Wim ter Haar and the rest of the team at <a href=\"https:\/\/www.facebook.com\/KLM\/\">KLM HQ<\/a> for willingly sharing their time with us.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Looking at how they use technology and social media and their modern fleet of 162 aircraft, you could be forgiven for thinking KLM isn\u2019t one of the world\u2019s oldest airliners. However, as I discovered on a recent trip to the Dutch national carriers home base near Amsterdam, high tech is not the be-all and end-all of KLM. Rather it\u2019s high-touch \u2013 the passengers they serve &#8230; <a title=\"Sky High On The Flying Dutchman: 10 Reasons Why Travelstart Loves KLM Royal Dutch Airlines\" class=\"read-more\" href=\"https:\/\/www.travelstart.co.za\/blog\/10-reasons-why-travelstart-loves-klm-royal-dutch-airlines\/\" aria-label=\"Read more about Sky High On The Flying Dutchman: 10 Reasons Why Travelstart Loves KLM Royal Dutch Airlines\">Read more<\/a><\/p>\n","protected":false},"author":7,"featured_media":98936,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[425,49],"class_list":["post-98927","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-travel","tag-amsterdam","tag-cape-town","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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