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Cancellation Protection

Cancellation Refund

How it works

  1. Add the Cancellation Refund product on checkout.
  2. Contact us to request a flight cancellation in the event of sudden illness, death or hospitalisation of yourself or a close relative*
  3. Receive a full refund of airfare and taxes.

*we use the term “close relative” to refer to a husband, a wife, a partner, a child or grandchild, a brother, a sister, a parent or grandparent

Benefits

  • While some airlines may give you a partial refund in the event of sudden illness, hospitalisation or death, we guarantee the full refund of airfare and taxes.
  • Should you wish to travel without the cancellation protection, you might forfeit the full cost of your flight as some airlines do not issue a refund for the above events.
  • You are protected against unforeseen and unwanted experiences that may result in a further loss of money.
  • Low processing fees apply.

Terms and Conditions

  • The Cancellation Refund product must be purchased when you book your ticket. It is not possible to add it afterwards.
  • The product and processing fees are charged per person.
  • A processing fee up to R250pp could be payable upfront in order to process your refund.
  • The product is only valid for flights cancelled before outbound travel has commenced. You will not be covered if you wish to cancel after a flight is flown.
  • To qualify for the full refund of airfare and taxes due to medical cancellation, official proof of medical incapacitation (i.e. hospital bill, medical report or admission form) or death certificate needs to be sent to Travelstart within a week of cancellation.
  • To qualify for the full refund of airfare and taxes, the refund needs to be requested at least 48 hours prior to departure.
  • Should you be refunded, we will only refund the airfare and taxes. We will not refund any extra costs from your booking.
  • Please note that processing time of your refund can take 6 – 8 weeks.
  • This service does not cover airline cancellation, liquidation / suspension, car or hotel reservations.

Cancellation Refund Guarantee

How it works

  1. Add the Cancellation Refund Guarantee product on checkout*
  2. Contact us to request a flight cancellation at least 48 hour prior to departure of outbound flight.
  3. Receive a full refund of airfare and taxes.

*This product is currently only available for international bookings and it is not available on the app.

Benefits

  • Found a great deal but afraid plans might change? This product allows you to book any international flight and have the option to cancel for any reason up to 48 hours prior to departure.
  • If you do not take this product, most airlines will only offer a partial refund in the event of cancellation.
  • By taking this product, your refund of airfare and taxes are guaranteed.

Terms and Conditions

  • The Cancellation Refund product must be purchased when you book your ticket. It is not possible to add it afterwards.
  • The product and processing fees are charged per person.
  • A processing fee up to R1000pp could be payable upfront in order to process your refund.
  • The product is only valid for flights cancelled before outbound travel has commenced. You will not be covered if you wish to cancel after a flight is flown.
  • To qualify for the refund of airfare and taxes, the refund needs to be requested at least 48 hours prior to departure.
  • Please note that processing time of your refund can take 6 – 8 weeks.
  • This service does not cover airline cancellation, liquidation / suspension, car or hotel reservations.

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You are searching for a return flight, from .
19 Nov 2018 - 27 Nov 2018

for 1 passenger