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We are prioritising requests from the closest departure date.
Visit our Travel Info page for the latest travel regulations
- Monday - Sunday: 09h00 - 20h50 (including Public Holidays)
Alternatively use the contact form section or email us at help@travelstart.com
Emergency after hours service for flights departing within 24 HOURS ONLY available on WhatsApp from:
- Mondays - Friday: 06H00 - 08H50
- Saturday & Sunday: 07h00 - 08H50
- Daily: 21h00 - 00h00
Travel Alert:
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For any of the issues below, kindly use the form for a quicker response.
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Date change request
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Confirmation of date change quotes
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Confirmation of refund quotes
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Cancellation and refund requests
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Rebook your suspended ticket
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Retry payment
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Payment queries
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Ticket information
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Wheelchair requests