Covid Travel Update: Read up on the latest travel restrictions and requirements on our Travel Info Page.

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Send us your query:

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Visit our Travel Info page for the latest travel regulations

Chat to us:

You can now chat to our agents on WhatsApp. Click on the WhatsApp icon or add +27 82 328 6400 to your contact list.

This is a chat only service. WhatsApp call is unavailable and will not work.

  • Monday - Sunday: 09h00 - 20h50 (including Public Holidays)
  • Alternatively use the contact form section.

Emergency after hours service for flights departing within 24 HOURS ONLY available on WhatsApp from:

  • Mondays - Friday: 06H00 - 08H50
  • Saturday & Sunday: 07h00 - 08H50
  • Daily: 21h00 - 00h00

Alternatively you can request an After Hours Emergency Service call back  for flights departing within 24 HOURS ONLY via the contact form.

Travel Alert:


For updates regarding Mango Airlines click here.

Level 1 travel information effective 1 Mar 2021:

For all amended travel times affected by the national curfew, please refer to your e-ticket emailed to you before your scheduled flight departure. Click on Manage Booking Tools and insert your airline reference number on your e-ticket.

View the latest travel requirements and restrictions

The following domestic airlines are operating during Level 1:

Please note: SAA has been in business rescue since 6 Dec 2019 and has not indicated when flights will resume.

For any of the issues below, kindly use the form for a quicker response.

  • Date change request
  • Confirmation of date change quotes
  • Confirmation of refund quotes
  • Cancellation and refund requests
  • Rebook your suspended ticket
  • Retry payment
  • Payment queries
  • Ticket information
  • Wheelchair requests

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