Refunds Agent

Operations - Cape Town, South Africa

Apply Now

Your Key Responsibilities

Refund and Reissues

  • Responsible for all refunds processes for the business - process all refund related queries with all departments and responsible for all claims and processing thereof;
  • Processing refunds accurately according to the IATA fare rules;
  • Accurately quoting and processing all refund requests;
  • Offer excellent customer service;
  • Respond to all relevant inbound and outbound calls and Skype / Slack as required;
  • Respond and action all relevant email correspondence with customers / airlines;
  • Accurate completion of all invoicing and all other administrative responsibilities; and
  • Analyze & solve issues
  • Efficient and accurate data capturing for all refunds and claims reporting

Claims

  • Assessment and processing of all claims related queries;
  • Accurate creation of credit invoices for claims; and
  • Maintenance of all claims and invoicing documentation for auditing purposes

Other

  • Other duties consistent and within the scope of the position.

Technical Skill Requirements

  • Efficient working knowledge of Amadeus, Fares, BSP and all invoicing systems;
  • Knowledge of Galileo would be advantageous;
  • Minimum two years travel industry experience;
  • Fluent English (written and verbal) essential; and
  • Good working knowledge of Excel.

Personal Competency Requirements

  • Time management;
  • Ability to follow set procedures;
  • Communication skills – verbal and written;
  • Listening skills;
  • Being able to multitask;
  • Diligent;
  • Attention to detail;
  • Accuracy;
  • Level of urgency;
  • Self motivated;
  • Proactive with a positive approach; and
  • Honesty


To apply for this awesome opportunity please send us your CV (maximum 3 pages), to: recruitme@travelstart.com
When Applying - It is a real "plus" if you send us a 3min MAX video recording of who you are, why you are the best candidate for the role and why you are interested in the role!’

Please include a copy of your academic certificate and transcript (marks). The reference for this opportunity is “Refunds Agent” please insert this into the subject line of your email application.
Any applicants not meeting the minimum requirements will not receive a response. Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart. Good luck!

Share this Position

Contact: recruitme@travelstart.com

Why Travelstart?

From the moment you step into Travelstart you are welcomed into an environment where employees are motivated to imagine with all their mind, believe with all their heart and achieve with all their might.

Learn more about life at Travelstart

Available positions

General Application

Contact us

recruitme@travelstart.com

Why book with us
  • Bringing you the best fares from all airlines
  • Expert assistance from booking to departure
  • Online destinations for planning your travels
Already Booked your Flight?

Explore our Hotel listings:

  • 1000's of options worldwide
  • Best prices
  • Great service
Personalised Assistance

Need help with your booking? Contact our expert Travelstart Live agents for guidance and booking assistance

  • 021 468 4300
  • live@travelstart.com

Download our app

Free for iPhones and Android