Job Overview
The main objective of this role is to be a member of the online booking company, Flightsite, issuing tickets on Amadeus
whilst delivering service excellence and positively promoting the Company brand.
Duties & Responsibilities
(An overview, but is not limited to the full function of the role)
- Double check the airfare and ticketing instructions given by consultants.
- Responsible for manual fare builds, recalculations as well as auto pricing.
- Access fare rules and apply the rules to the changes made on the air ticket.
- Re-issue tickets in line with airfare rules and airline requirements.
- Ensure all ticketing documentation is in place before issuing.
- Maintain ticketing processes and procedures to ensure quick, accurate delivery.
- Issue EMD's according to consultants’ instructions.
- Adhere to ticketing deadlines.
- Process refunds of online tickets timeously.
- Provide an after sales service to online clients.
- Manage all support functions related to online tickets including special requests and schedule changes.
- Follow-up with online clients when credit cards are declined.
- Manage client expectations regarding turnaround time when applying for refunds and re-issuing tickets.
- Effectively manage queues.
- Quality control.
- E-mail consultants and clients e-tickets timeously.
- Stay abreast of all airline changes and updates relating to fare increases, commission changes and overrides.
- Work within a team.
Skills, Experience, Education
- Minimum 5-year ticketing experience on a senior level.
- Proficient in Amadeus.
- Strong knowledge of International Fares.
- Excellent organizational skills.
- Ability to prioritise work.
- Attention to detail with a high level of accuracy.
- Excellent verbal and written communication skills.
- Ability to excel under pressure.
- A service delivery mindset and a strong client service focus.
- Solution-driven and the ability to be resourceful and proactive in dealing with issues that may arise.
- Effective team player.
- Willingness to work a flexible schedule.
Package & Renumeration:
Attractive package market related, based on experience.
Disclaimer: Should you not receive feedback within two
weeks of your application being
submitted, kindly note that it means that your application was unfortunately unsuccessful.
Interested applicants must please email their CVs to Amy
at: recruitment@clubtravel.co.za using the reference
“TBI|25/07”.
Please insert this into the subject
line of your email application. Any applicants not meeting the minimum requirements will
not
receive a response.
Closing date: 31 March 2023
Please note that we reserve to right to amend, freeze the role or not hire. The final
appointment will be at the
discretion of Travelstart. Travelstart is committed to transformation and redressing of
past
inequalities. Our
employment equity
goals will be taken into account in our selection process.
Good luck!
