Travelbar - Groups Agent

Travelbar - Cape Town, South Africa

Apply Now

Purpose of Role

To grow the revenue and net profit of the direct sales team at a rate of 20% per year by providing a wonderfully consistent customer experience on calls, walk ins and through email. Travelbar agents are expected to hit monthly targets and must have a strong sales and customer focus. They will work on leasure travel, package enquiry, corporate and group bookings so productivity and good time management is key.


  • Specific group travel experience
  • Sales experience with proven KPIS
  • At least 2 years in the travel industry
  • Amadeus
  • Fares training 1-3

Personal Competency Requirements

  • Attention to detail
  • Ability to follow set procedures
  • Accuracy
  • Level of urgency
  • Diligent
  • Honesty
  • Time Management
  • Self motivated
  • Being able to multitask
  • Be proactive with a positive approach
  • Ability to adapt to change
  • Teamplayer

Key Performance Areas & Indicators

Sales proficiency

  • Increase sales and revenue with a specific focus on groups enquiry
  • Build strong relationships with clients by booking, selling, and managing group airfare from beginning to end
  • Negotiate competitive group airfare rates and terms
  • Effectively and quickly communicate and manage group bookings, deadlines, and invoices
  • Be able to amend and reissue group bookings

Customer Experience

  • Professional written and verbal communication is expected at all times between consultant/client and consultant/consultant
  • All turn-around times are strictly adhered to for quotes
  • Extra’s such as accommodation, car hire and Travelstart products are offered on every booking
  • All information pertaining to a booking and repeated back to the client verbally at the time of booking to avoid errors
  • Provide over the top positive support to customers over the phone and through email
  • Develop and maintain strong relationships with customers by anticipating and effectively responding to service issues and requests
  • Be a part of a supportive team
  • Other duties as assigned that positively impact our customers and company


To apply for this awesome opportunity please send us your CV (maximum 3 pages), to:
When Applying - It is a real "plus" if you send us a 3min MAX video recording of who you are, Why you are the best candidate for the role and why you are interested in the role!’
Please include a copy of your academic certificate and transcript (marks).

The reference for this opportunity is “Travelbar - Groups Agent” please insert this into the subject line of your email application.
Any applicants not meeting the minimum requirements will not receive a response. Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart. Good luck!

Share this Position


Why Travelstart?

From the moment you step into Travelstart you are welcomed into an environment where employees are motivated to imagine with all their mind, believe with all their heart and achieve with all their might.

Learn more about life at Travelstart

Available positions

Why book with us
  • Bringing you the best fares from all airlines
  • Expert assistance from booking to departure
  • Online destinations for planning your travels
Already Booked your Flight?

Explore our Hotel listings:

  • 1000's of options worldwide
  • Best prices
  • Great service
Personalised Assistance

Need help with your booking? Contact our expert Travelbar agents for guidance and booking assistance

  • 0861 878 278

Download our app

Free for iPhones and Andriod