1. Travelstart now accepts Discovery Miles as a method of payment.
2. Discovery Miles can only be redeemed on Travelstart/SafariNow if your Discovery Miles are linked to a qualifying Discovery Bank product.
3. By selecting Discovery Miles as a method of payment you consent to our use of the services of reputable and secure third party payment service providers in order to process financial transactions and acknowledge that doing so necessitates the disclosure of your payment information when you make a purchase.
4. We have put the necessary measures in place to ensure your personal and payment information remains secure. We make use of 3D Secure, which is an additional layer of online security that is now mandatory for all online retailers in South Africa. It is also known as Verified by Visa and MasterCard SecureCode. It helps prevent fraud by protecting you against unauthorised transactions on your card(s).
5. Once you have selected your payment method and accepted these Terms and Conditions, you will be directed to PayU’s secure site for payment of the applicable purchase price for the goods. Your payment will be presented to the bank for authorisation. Should such authorisation be declined, your order will be cancelled. Should the authorisation be successful, your order will be processed for delivery to you. Your payment details are held by PayU in a secure encrypted server. For further information regarding online payments with PayU, please visit https://southafrica.payu.com/one-click-payments/. This website will maintain a full record of every transaction concluded via this website for a period of five (5) years from date of such sale.
6. By accepting these Terms and Conditions, you consent to Travelstart/SafariNow processing your personal information for the purposes of administering payment. You consent to Travelstart/SafariNow sharing and procuring your personal information with and from contracted third parties, only insofar as it relates to payment, who may require such information in order to render a service to you and only if such contracted third party agrees to keep the information confidential.
7. When redeeming Discovery Miles as a method of payment, you can redeem Discovery Miles for the full amount due or, if you don’t have enough Discovery Miles, you can pay the outstanding balance with your Discovery Card or any Visa or MasterCard credit card by completing the details in the credit card section.
8. When redeeming Discovery Miles as a method of payment, the option to pay the balance of the booking price via electronic transfer of funds is not available.
9. The option to redeem Discovery Miles as a method of payment shall only be available on the Travelstart website at www.travelstart.co.za or on SafariNow’s website www.safarinow.com. This option shall not be available for purchases from affiliates, retailers, or through any other booking channel.
10. Any queries regarding your flight booking must be escalated to Travelstart directly and not to Discovery. Please contact Travelstart first via our Contact Us page.
11. If you receive an error message, try to pay using your Discovery Miles again. If the payment still fails, we recommend contacting Discovery directly for assistance with the issue. Their number is 0860 11 22 73.
12. This option applies to all domestic and international bookings made regardless of the airline or cabin class. It also applies to both domestic and international accommodation.
13. In the instance where a refund is requested for a flight ticket or accommodation booked via the Travelstart or SafariNow platform, Travelstart will first refund the full amount paid in cash onto the credit card; the balance will be refunded to your Discovery Miles Balance. Note that the refund policy of the relevant Principal will apply.
14. Discovery and its affiliates, Travelstart and SafariNow cannot be held responsible for any misrepresentation caused due to an unintentional copy error, typing error or omission that may occur on any of their promotional material and communications.
15. By making use of the services you agree to the standard Terms and Conditions of use of the services.
16. Travelstart and Discovery reserve the right to amend these Terms and Conditions at any time and without notice.