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Visa Denied Service

Receive a full refund of airfares and taxes if your visa is denied.

Why you need this:

Never worry about a rejected visa application

Get a full refund of airfares and taxes

Available on international bookings where a visa is required

How to add it to your booking:

1. Select your flight/s.

2. Select ‘Visa Denied Service’ under Customise Your Trip.

3. Select payment method and complete booking payment.

4. Apply for your visa at the embassy.

5. If your visa is denied, submit a Visa Denied notification within 7 working days.

  • This product must be purchased when you book your ticket. It is not possible to add it afterwards.
  • The product and processing fees are charged per person.
  • A processing fee per person will be payable upfront in order to process your refund.
  • Before buying the product, please ensure the following:
    • You are booking an international return flight with Travelstart.
    • You are a South African passport holder.
    • You are applying for a tourist visa. This service is not valid for business visas, immigration visas, working holiday visas, etc
    • You do not have a criminal record.
    • You have not been denied entrance into a country before.
  • Your South African passport must be valid for at least 6 months after your return and have at least 2 adjacent pages for your visa stamp.
  • Ensure you have enough time to apply for a visa. For example, you won’t be covered if you apply for a Schengen Visa 1 week before your departure when the recommended application time is at least 4 weeks before you fly.
  • Make sure your visa application is submitted to the embassy or application centre within the correct time frame as stipulated by them.
  • Always submit correct documentation as per the embassy/consulate when applying for your visa.
  • The Visa Denied Service must be purchased at the time of booking/payment and can only be purchased up to 14 days prior to departure.
  • You must purchase a return ticket in order to qualify.
  • The Visa Denied claim will not be paid out if the embassy rejects the application due to any one of the following reasons:
    • Insufficient time to process the visa.
    • Incorrect, falsified or missing documentation
    • Insufficient funds.
    • Existence of a criminal record.
    • A history of being deported or being denied entry into a country.
    • Passport’s expiry date falling within 6 months after the return date.
    • No blank pages are available in the passport.
  • It is the responsibility of the passenger to make enquiries into the visa regulations for each country and to lodge the visa application with the respective embassies.
  • The claim is paid out upon submission of a Visa Denied notification from the embassy – this notification must be sent to Travelstart within 7 working days of receipt of denied notification.
  • Should you be refunded, we will only refund the airfare and taxes. We will not refund any extra costs from your booking.
  • Please note that the processing time of your refund can take 6 – 8 weeks.
  • Email refunds@travelstart.com to request a refund on your product.

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