A Guide to a South African Passport Renewal

You’ve made the bold move of turning your travel dreams into reality, amazing! You could be planning to jet off to Thailand with friends, a romantic getaway to Mauritius, or making huge career moves by landing that dream job in Dubai. What an exciting feeling it is to finally fly to that destination you’ve always dreamed of. But wait, you’ve just realised your passport has expired and you’re in need of a South African passport renewal. Suddenly, your excitement for island hopping or shopping in world-class malls is taken over by the all too familiar Home Affairs queues and (quite literally) having to get your affairs in order. Well, you’ll be delighted to know that the angst of waiting in long queues at Home Affairs can be avoided!

South African citizens can apply via the eHomeAffairs website. Please note, you will need internet banking to proceed with your online passport application. Applicants will have to go to a Home Affairs branch to capture their biometrics and collect their passport. Cape Town, Johannesburg and Pretoria residents also have the option of recording their biometrics and collecting their renewed passport at specific Absa, FNB, Standard Bank or Nedbank branches. Follow these easy steps for applying for a South African passport renewal, and you’ll be booking your ticket to your dream destination in no time!

When to Apply for Your South African Passport Renewal?

Most countries require that travellers have at least 6 months availability on their passport beyond the date of departure. Therefore, you are advised to renew your passport before it expires within the time frame of your travels.

Passport Costs

First Application for Tourist Passport R 400
Re-apply must bring old passport copy R 400

South African Passport Renewal Requirements

  • A copy of your ID
  • Passport fee – R 400
  • Your old passport

How to Apply Online

south african passport

Account Registration

  • Simply go to the eHomeAffairs website and register.
  • Create a profile
  • Answer the security questions
  • Create a password
  • Capture the OTP (one-time pin) sent to your cellphone
  • Finally, attach a copy of your ID

Making the Payment

  • Enter your bank account details on the eHomeAffairs site.
  • You will then be required to log in to your internet banking to authorise the payment.
  • Log in to your internet banking account: go to the “My Bills” option under “Payments” to initiate the payment instruction.
  • Add the Department of Home Affairs as a beneficiary, and a payment instruction will appear under “My Bills”.
  • Finally, enter your reference number and approve the R 400 payment to the Department of Home Affairs.

Record Your Biometrics

Option 1: Home Affairs Branch

  • Once the Department of Home Affairs has registered your payment you will be eligible to proceed with your biometrics data – two thumbprints, a photo and your signature.
  • You do not need to make an appointment at Home Affairs. Simply go to your local branch to have your biometrics done.
  • You will need to take your ID book with you to the Home Affairs branch.

Option 2: Home Affairs Equipped Bank Branch

  • Cape Town, Johannesburg and Pretoria residents can make an appointment for their biometrics at their local bank branch once their payment has been registered.
  • You will be given a choice of time slots. Once you’ve selected a time slot, you will be sent a confirmation via SMS and email. You will need to take the confirmation email or SMS to the bank.
  • You will be given a choice of time slots. Once you’ve selected a time slot, you will be sent a confirmation via SMS and email.
  • Take your ID book and confirmation email or SMS with you when going to your local bank branch.

Wait for an SMS or email

You will receive a notification that your passport is ready for collection at the Home Affairs or bank branch where your biometrics was captured, after approximately 10 days.

With eHomeAffairs services available, your South African passport renewal process should prove to be a simple and easy task to do before booking your flight to your dream destination.

Biometrics Equipped Bank Branches

Branch City Address
ABSA Centurion Lifestyle Centurion Centurion Lifestyle Centre, c/o Old Johannesburg Road & Lenchen Ave
ABSA Tower North Johannesburg 180 Commissioner Street, Johannesburg
ABSA Ghandi Square Johannesburg Ghandi Square, Johannesburg
FNB President Street West Johannesburg 47 Pixley Ka Isaka Seme Street, Johannesburg, 2000
FNB Merchant Place, Rivonia Johannesburg 4 Merchant Place, Cnr Rivonia Road and Fredman Drive
FNB Centurion Lifestyle Centurion Centurion Lifestyle Centre, c/o Old Johannesburg Road & Lenchen Ave
FNB Lynwood (The Grove Mall) Pretoria The Grove Mall, Lynnwood Rd, Pretoria, 0081)
Standard Bank Centurion Centurion Standard Bank Building, 1263 Embankment Rd
Standard Bank Killarney, Rosebank Johannesburg Killarney Mall, c/o Riviera Road and Killarney Ave
Standard Bank Canal Walk Cape Town Shop 599LL, Canal Walk Shopping Centre, Century City Dr
Nedbank Sandown Johannesburg 135 Rivonia Road (c/o Rivonia and Maude Street)
Nedbank Lakeview, Roodepoort Johannesburg 16 Constantia Dr

All information on this blog page was correct at the time of publishing and may change at any time without prior notice from the original source.Travelstart is not affiliated to immigration authorities or their application centres and will not be liable for loss or inconvenience arising from the use of information from this website.

Image Credit:

frombethanygrace via Instagram

Search for cheap flights

Return
One way
Day
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Month
January
February
March
April
May
June
July
August
September
October
November
December
Day
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Month
January
February
March
April
May
June
July
August
September
October
November
December
Select
1 Traveller
2 Travellers
3 Travellers
4 Travellers
5 Travellers

Our Readers Comments

  1. Having photos beforehand is not needed anymore at some locations as they capture the biometrics and photos digitally ( check your location)

  2. Our passports r expiring in 2019. We do however have American Visas that only expires in 2023. How does this work with the renewal as we r planning to visit US in 2020

    • Hi there,

      To my knowledge, you would need to travel with both passports. Your new one as well as your expired one with the valid visa.

      However this info is not guaranteed and we recommend you contact the Embassy and Home Affairs direct as well as the airline you wish to travel on. They will be able to provide you with the most up to date information.

    • You travel with both passports (I have a 10 yr US visa in my old passport and travel with both when going to the US)

  3. Hi my sister and I both need to renew our passports – her bag was stolen some years ago and the old passport along with it – what does she have to do now – it did expire some years ago. Please advise further – Thank You.

    • Hi Lilian,

      She might need to report this at the police station first – that her passport was stolen. And once she has the document from the police station then you can both contact Home Affairs to apply for your new passport.

      You welcome to read our blog: A Guide To A South African Passport Renewal. Here we shed some light on the procedures to follow. However, this information could have changed at any time so please contact Home Affairs direct for the most up to date info and correct procedures to follow when applying.

  4. Can I get the passport forms online so as to save time waiting in endless queues at Home Affairs?

    • Hi Tanja,

      Thanks for getting in touch.

      The below is mentioned in our blog:

      “South African citizens can apply via the eHomeAffairs website. Please note, you will need internet banking to proceed with your online passport application. Applicants will have to go to a Home Affairs branch to capture their biometrics and collect their passport. Cape Town, Johannesburg and Pretoria residents also have the option of recording their biometrics and collecting their renewed passport at specific Absa, FNB, Standard Bank or Nedbank branches. Follow these easy steps for applying for a South African passport renewal, and you’ll be booking your ticket to your dream destination in no time!”

      Below is the link to eHomeAffairs. This will enable you as a South African born citizen to apply for your Smart ID Card and/or passport online.

      https://ehome.dha.gov.za/eChannel/

  5. Unfortunately in Durban you will still have to queue up with the people applying for their smart IDs. Your online application is irrelevant. Lines start from 2 am and the days quota is 300.

  6. According to FNB Bellville they do not do biometrics. A launch project only in Gauteng. Is that correct?

    • Hi Tania,

      If this is what FNB have advised you this would be the correct info. They will be able to provide one with the most up to date info on when they would be offering this service.

  7. We went to Pinetown today and were turned away as they only process 80/day!!!

  8. I want to change my surname back to my maiden name. Does that affect the process?

    • Hi Berdine,

      Please contact Home Affairs they will be able to provide you with the correct procedures to follow when changing your surname back to your maiden name and when applying for a new passport.

  9. Hi Abbas;
    Your experience is reality-based.
    However, I consider that Home Affairs seem to have the procedure sorted out.
    But not the process !! which depends on local area manager and his office staff.
    We in Cape Town go to Malmesbury’s Home Affairs and get our things sorted out! That adds 85 km. to the process.

  10. I’ve tried using the website several times over the last month and a half and it just doesn’t work. The OTP often never comes through and when it does I can’t select the passport renewal option on the website…

    • Hi Kate,

      Sorry to hear that you have been struggling. Best to contact Home Affairs, they should be able to assist.

      I’m sure they also welcome all feedback where there be problems on their website so they can look into this and try fix it.

  11. I do not receive the online home affairs is to send.

    • Hi Samantha,

      Thanks for getting in touch.

      I’m not sure what your question is. You welcome to contact them direct and they will be able to answer any queries you might have.

  12. Can you travel to Zimbabwe on a temporary passport?

    • Hi Lauren,

      I found the following info however this was last updated in 2016.

      “Anyone who intends travelling abroad should have a valid passport. If you do not have a passport, apply for it well in advance. Temporary passports can be issued on short notice but they are not accepted by all foreign countries.”

      You will need to contact the airline you are travelling with as well as Embassy they will be able to provide you with the most up to date info.

  13. So there’s no Durban or Pietermaritzburg! Why?

    • Hi Leneille,

      For this you would need to contact the banks and see why this service is not offered in these cities.

      May they are rolling it out, and first trying it out in the major cities. Again to get the correct answer, if you could contact you bank and they will be able to advise accordingly.

  14. This option is only available to South African citizens born in South Africa.

  15. Why is KZN so far behind ? When will we be able to go to the Banks here ……..

  16. Why is Durban not included in this new on line passport application or the Durban major banks? When will it come here?

    • Hi there,

      Hopefully soon. Best to contact your bank, they should be able to provide info on when this service will be offered and at what branches.

  17. Do you need to leave your current/expired passport at the bank when you go in to do the biometrics?
    and second do you need to collect the passport in person? Can someone collect it on your behalf?

    • Hi Sue,

      To my knowledge, you would need to give in your expired passport when applying for your new one. Best to contact the bank for this and they will be able to answer if you would need to collect your passport or if someone would be able to collect on your behalf.

  18. the website is hopeless…cannot get OTP to complete verification if you’re on a Mac..doesnt work on safari,firefox or chrome….

  19. I must say that in theory the digital application is fantastic. In practice however just like Mr Khan above we had to wait in a queue for over 6 hours even after doing the online application. This after 3 or 4 visits to Home Affairs, queuing and then being told that their system was offline and because of having done the online payment they couldn’t help us.

  20. Derrick McDonald. Concur with Abbas Khan, online app is irrelevant. Besides the home Affairs staff couldn’t care a damn. One can queue for 6 hours and be told to come back the next day. It’s the most soul destroying process. And to add to your woes there only one server providing links to the whole country! Please tell us this is not true!!

  21. I want to travel to Rwanda end March. My visa expires 17 July 2018 which does not give me 6 months availability beyond date of departure. I registered online and now l am required to pay R800 instead of R400, as l am already in possession of a passport. You know my reason for application! Now l am being told to go to a Home Affairs office for them to manually override this. Ridiculous!!! You know the requirements. I am not applying for a renewal because l am sitting at home doing nothing, l am applying because it is a requirement of Rwanda for my passport to be valid 6 months after date of arrival there at end March and to 17 July is only 3 and a half months, not 6!!!!!

    • I’m having the same problem – my passport is full, and the fee breakdown on the Home Affairs site says if you have a full passport but are still in possession of the old one, the fee should be R400. BUT, on the online application site if you say your passport is full it automatically adds a R400 penalty for a lost passport. It’s a crock.

  22. Even after doing everything online, allow at least 5 hours to complete your biometrics at Home Affairs and 2 hours to collect your passport once it’s ready, due to process inefficiencies, understaffing and all the people panic-applying for smartcards due to a rumour doing the rounds on social media. Admittedly, it only took about 7 working days for my new passport to arrive.

  23. How long after you apply will it be renewed? Can you pay to have the process expedited?

  24. If you are a South African citizen, but not born in South Africa, you cannot register online and have to go into Home Affairs too 😑

    • not true. Im sa citizen by descent born in europe but no problem registering online. but applying for the passport online the payment option didnt work so have to join the queues. useless website

  25. Well done on this post. You’ve just put my mind at ease.
    Thank you!

  26. How do I add the Department of Home Affairs as a beneficiary on absa internet banking. I need this in order to to give payment instruction for my passport application. Could you please assist with this.

    • Hi Moeletsi,

      For this you would need to contact Absa directly. They will be able to provide you with a step by step guide on how to use add a beneficiary.

  27. Will there be additional Nedbank branches in Johannesburg area which will do the biometrics for passport renewals in the near future?

    • Hi Lynda,

      Great to hear from you.

      For this you would need to contact the bank direct. They will be able to provide you with this info on which of their branches offers this service.

  28. Hi there – can I renew my childs passport using the online portal?

  29. So everyone I knows passport is in colour but mine is black and white. Why would this be??

    • Hi Ronelle,

      Thanks for the interesting question.

      To my knowledge yes all passports should be issued in colour. I would check this with the relevant issuing authorities, they will be able to assist you with your query.

  30. How do I pay on line with Investec bank

    • Hi there,

      For this you would need to contact your bank direct. They will be able to answer any online payment queries you might have.

  31. Hi There

    Please could you let me know if I can send my husband to collect my passport on my behalf if I provide him with a letter and my ID?

    Thanks

    • Hi Claire,

      Anyone other than the applicant coming to collect the passport must bring his/her ID book, a letter stating that you hereby authorise “so-and-so” to collect the passport on your behalf and the acknowledgement of receipt slip obtained when the passport application was submitted. A driver’s license is not an acceptable form of identification. The collector will have to sign a register.

      Please note this information could have since changed so we do recommend you contact Home Affairs direct to get the most up to date info.

  32. This article has incorrect information. We followed the process step-by-step, only to find that there are now only 3 x branches in Gauteng where you can book and each have a 3 week – 2 month waiting period AND is only available to FNB customers. Unfortunately, this information only becomes available on the website AFTER you pay your R800. Prior to payment it shows all the branches listed in your article, but when you actually try to book online, there are only 3 available – 2x FNB’s in PTA and 1x in JHB CBD. What a nightmare – if I new this I would have just paid one of those queuing companies to sort this out.

    • Hi Monique,

      Sorry to hear you did not have a great experience when trying to renewing your passport.

      We do advise the following in our blog: “All information on this blog page was correct at the time of publishing and may change at any time without prior notice from the original source. Travelstart is not affiliated to immigration authorities or their application centres and will not be liable for loss or inconvenience arising from the use of information from this website.”

  33. This article is missing vital information. At no point did it make mention of the fact that if you are an FNB account holder can not go to one of the other centres to do your fingerprint as i live in Cape Town and only standard bank is available in my area. What a nightmare to get hold of anyone to give me the correct information

    • Hi there,

      Thanks for taking the some to share your feedback with us.

      We have mentioned in our disclaimer: All information on this blog page was correct at the time of publishing and may change at any time without prior notice from the original source.Travelstart is not affiliated to immigration authorities or their application centres and will not be liable for loss or inconvenience arising from the use of information from this website.

      I regret to hear you have struggled to get through to Home Affairs. I can understand the frustration. Maybe best to go in and speak to an agent.

    • If you live in Cape Town you have to open a Standard Bank account to do the payment. It is the only way of paying. It took me hours on the phone with home affairs to find this out.

  34. We were trying to apply renew pastport for our Child who is 15 years old.
    And we found this services is only for Citizen who born in South Africa that can register the profile. And minor can not register for they own application too.

  35. After successfully registering online for a passport renewal in Cape Town , we found that paying via internet on a Nedbank account would not work for a biometrics visit to Standard Bank Canal Walk Branch (Cape Town) the only bank where biometrics are done in Cape Town . You have to fly to Nedbank Sandown or Lakeview (both in Johannesburg) to have the biometrics done ! In other words your internet bank account and chosen biometrics bank branch can only be with the same bank . Thus in Cape Town at present , you have to have a Standard Bank internet banking facility in order to have the biometrics done at the Standard Bank Canal Walk branch in Cape Town . This is not made clear in any of the instructions offered by Travelstart or the Dept Home Affairs .

  36. Dept Home Affairs website addresses http://www.dha.co.za and https://ehome.dha.gov.za appear today (7 March) to be hacked as they take you to random totally incorrect websites ! Worked OK a few days ago but not now .

  37. Exactly how long after returning to South Africa from a holiday does ones passport have to be valid ?

    • Hi Patricia,

      Ones passport has to be valid for 6 months or more from date of return.

      Please check with the airline you travelling with just to double check as this info could change at anytime.

  38. Two questions: Can children (youngsters under 16 who have had passports in the past) renew their passports at the banks? We have the expired passports. Also, two of our kids were born here, the other two were born while on a visit to the US. Do those two have to apply at a Home Affairs and not the bank? I can’t find anything definite.

    • Hi Shelly,

      To my knowledge, the service is only for Citizen who born in South Africa that can register the profile. And a minor can not register for they own application.

      You would need to renew their passport directly at Home Affairs.

  39. My son’s child passport has expired. He wishes to holiday in Mozambique from 6th April and turns 18 on 4th April. Am I able to apply for an adult passport and will I get an emergency one in time to travel?

    • Hi Margie,

      Thanks for getting in touch.

      You can apply for an emergency passport. The turn around time with normal passports these days are so quick +/- 7 working days.

      This time frame is not a guarantee and could take longer.

      Best to contact Home Affairs, they will be able to advise on the correct and most up to date procedure to follow and how long it could take to receive an emergency passport.

  40. I did the e-application through Canal Walk / Century City Standard Bank in Cape Town. I did show my air ticket as proof that I was traveling in 15 days and asked them to prioritize. 10 days later no one at the branch answers the phone. E-home affairs is not answering their phones. How do I get a status update. What do I do if I have to travel for an emergency. Can someone please help.

    • Hi Aneska,

      Sorry for the struggle you having.

      If you are not able to get through and not getting any response, I would suggest if possible to go their direct to see if they can give an update on how fare along is your passport application.

  41. Anyone else having the problem of once clicking the Create New Passport Application button it takes you back to the login screen requiring the OTP again?
    Seems to be stuck in a loop.
    Both contact numbers don’t appear to work and so far no response to emails I have sent.

    Any advice?

    • Hi, the sessions do expire. However if you log out and log back in, they will be on the home work page. Same happened to me but its sorted out.

  42. I last applied for a passport in 1990, it expired a long time ago, I don’t even know where it went to, now I want to reapply for a new one, what can I do since I must produce the old one when reapplying.

    • Hi there,

      If the passport is lost or destroyed, one should report it to the Department of Home Affairs or even the police so you can get a statement for when you need to apply for a new passport. The Department of Home Affairs might ask you for this document when applying for your new passport.

  43. Hi, i applied for my passport, have take biometrics etc at the Centurion Lifestyle branch. It is now ready for collection however i would not be able to make it to collect myself.
    Any idea if my husband can fetch on my behalf? Tried calling home affairs but no answer and the FNB branch number listed goes directly to the call centre? Please help, thanks.

    • Hi there,

      Anyone other than the applicant coming to collect the passport must bring his/her ID book, a letter stating that you hereby authorise “so-and-so” to collect the passport on your behalf and the acknowledgement of receipt slip obtained when the passport application was submitted. A driver’s license is not an acceptable form of identification. The collector will have to sign a register.

      Please note this information could have since changed so we do recommend you keep trying to get hold of Home Affairs to see what they advise.

  44. Hi
    As far as I know this service is currently only available to ZA born ZA passport holders
    Tried the online route and got that message

  45. Do i have to bank with the bank that i choose to visit to get my passport?

    • Hi there,

      Thanks for getting in touch.

      That is correct, you will need to have an account with that bank you will be renewing your passport through.

  46. Any idea on when the passport / smart ID card renewal option will be available at any of the Durban banks? Thanks.

    • Hi Charlie,

      I’m afraid not. But fingers crossed it will be soon.

      Best to contact the banks to see if they can provide information on when they will be providing this service.

  47. Is it possible to follow this process when making the application from overseas? I wonder if I can submit the biometric information at the SA embassy in the overseas country where I live (Netherlands). To collect the passport I could always get a family member in SA to do that for me.

    • Hi Simon,

      I have found the following information. However please contact the nearest South African Embassy to get the most up to date information:

      Applications made within South African borders can be submitted to any office of the Department of Home Affairs; applications made outside of the country can be submitted to your nearest South Africa embassy or mission.

      It is important to know that when you apply for a passport, whether in South Africa or overseas, you must apply in person because:

      The passport officer must be satisfied that your identity is legal and valid
      The passport officer must check that your photograph is a true image of yourself; and
      Your fingerprints must be taken (for people who are aged 16 years or older) and checked against the National Population Register

  48. If I do my application for a passport and smartcard for myself and my son at Standard bank Centurion, can I fetch his smartcard and passport on his behalf. He has just turned 16. We live in Durban but are coming up to Pretoria for a school activity. He can do the application with me but wont be able to collect, can I do this on his behalf?

    • Hi Vanessa,

      Best to contact the bank direct to see if this is permitted. If they will allow you to collect on his behalf and what documents would be required when doing so.

  49. Hi,
    Please help, i would like to find out if we can go to any bank to do this passport / ID process? Or do you have to have an account with the specific bank and go there?

    • Hi Natalie,

      Thanks for getting in touch.

      Only some banks / branches offer this service.

      You will need to have an account with that bank to renewing your passport.

      You need to have an account with that bank, but you don’t need to have specifically opened up your account at that branch where you wanting to renew your passport.

      However please contact the bank direct as they will be able to give you the most up to date information on this service they provide.

  50. Hi there

    Although I am a South African citizen, I was born in the UK. I note from the website that as I was not born in South Africa, I am unable to make application on line. Is there somewhere I can find and download the application forms to print out?

    • Hi Lyn,

      Thanks for getting in touch.

      When your South African passport expires you have to complete a new application to get a new passport. To apply for the passport, you must submit the following documents: A duly completed passport application Form DHA-73 (this can be found on Home Affairs website) Your original identity document and a copy, or a birth certificate and copy thereof if under 16.

  51. Hi there!

    I would love some advice, I tried to apply online so I could go via Standard Bank for the biometrics portion of the process. When I tried to submit the passport renewal application, I got a message saying that I have an existing application open with the old DHA system. I haven’t attempted this before so I don’t know how it is possible, I am also unable to query the message online. Have you encountered this error before?

    Thanks in advance!

    • Hi Cynthia,

      Sorry to hear you are struggling to renew your passport.

      For this you would need to contact the Department of Home Affairs so they can check on their system / the back-end to see why you are receiving this message.

      I hope you manage to come right and get the ball rolling on renewing your passport.

  52. Hi there,

    Im currently living in Dubai and have run out of pages in my current passport which is valid until 2023. I would like to get a new maxi passport. Is it possible to apply on line in Dubai and collect it once it is ready in SA? I am from Durban.

    cheers,

    Rob

    • Hi Rob,

      Please contact the South African Embassy in Dubai.

      They will advise you on the correct procedure to follow.

  53. Hi,

    Do you have to bank with a specific institution or can I, for example, go to a Standard Bank branch when I actually bank with ABSA?

    • Hi Previn,

      Thanks for contacting us.

      Only some banks / branches offer this service of renewing ones passport.

      You need to have an account with that bank, but you don’t need to have specifically opened up your account at that branch where you wanting to renew your passport.

      However please contact the bank direct as they will be able to give you the most up to date information on this service and which of their branches provide this service.

  54. Hi there,

    I keep getting the following error code when I try to submit my application for a new ID card and a Passport, does anyone know what it means?

    ErrorRecipientRequestSchemaValidation Error Validating the Recipient Request SERVICE DETAIL: Service: RAMSA – Application Management – Submit Application Interface ID: SUBMIT_APPLICATION Version: 1.18 GUID: 955EC35A-30C6-406A-ACE0-18D3F0D87FE0 Hex Correlation ID: N/A SCHEMA ERROR: The transformed XML failed Schema validation : Schema: ApplicationManagement\DHASubmitApplicationV1.18_RequestH71.xsd : Errors: Message: The element ‘FormInfo’ in namespace ‘http://www.dha.gov.za/enterpriseMessagingModel/IDPassportApplication/xml/schemas/version/1.16’ has incomplete content. List of possible elements expected: ‘FormYear’ in namespace ‘http://www.dha.gov.za/enterpriseMessagingModel/GMD/FormTypes/xml/schemas/version/1.4’

    • Hi Kevin,

      Sorry to hear you experiencing problems when trying to submit your application for a new ID Card and passport.

      I’m afraid I am not able to shed light. I would say best to contact DHA direct and see what information they can provide.

      Best of luck and hope you manage to come right.

  55. Hi, thanks for the awesome information. Okay so I have done the payment but as soon as I want to book a time slot, there is not time slots for the available dates available at one of two branches in Pretoria (up to 3 weeks ahead). Everything is paid up and done but what can I do now? I really do not want to go to home affairs with my children. (minor passports)
    Kind Regards

    • Hi Michael,

      Sorry to hear the struggle you have gone through in trying to renew your passport.

      This could be a glitch or tech error on Home Affairs website. If you don’t wish to go in, you would need to call them, however sometimes it does take time for them to answer.

      Hope you come right.

  56. Hi, how do I renew my passport (it’s expired) from new zealand? I can’t find any specific information anywhere and the embassy does not seem to ever take calls (a voice message that says they are busy and try again later). Please advise. Thank you.

    • HI Victoria,

      Sorry to hear you are struggling to renew your passport and get hold of the South African Embassy in New Zealand.

      You would either then need to e-mail them to see if you are able to get in touch or (if the Embassy is close by go directly to them and hopefully speak to an agent at the Embassy who should be able to assist in answering any questions you might have in renewing your passport)

      Best of luck.

  57. Hi there,

    My passport is almost full but I live abroad (filled a maxi in three years) and I would need to renew my passport soon. Last time I renewed it abroad it took about 4 months to arrive so am looking to do that whilst on holiday in South Africa. I’ve heard some people having short turn-around times but others not so not banking on that. Is it possible for someone else to pick up your passport (signed affidavit etc), or how long do you have to pick it up?

    Also, is it possible to have two South African passports for business purposes?
    Thanks!

    • Hi Pierre,

      Anyone other than the applicant coming to collect the passport must bring his/her ID book, a letter stating that you hereby authorise “so-and-so” to collect the passport on your behalf and the acknowledgement of receipt slip obtained when the passport application was submitted. A driver’s license is not an acceptable form of identification. The collector will have to sign a register.

      Please note this information could have since changed so we do recommend you contact Home Affairs direct to get the most up to date info.

  58. A Query: My passport expires July 2018. I usually leave SA on SA passport and enter UK on Brit passport (still fine), and visa versa on return to SA. My return to SA is 29 May 2018. Would it not still be safe to travel without renewing my SA passport or is it necessary to fight Durban/Pinetown queues to get a renewal before leaving?

    • Hi Deborah,

      Your passport you travelling on needs to be valid for 6 months after date of return.

      So if you departing on your South African passport they will check to see how long it is valid for, for when you return.

      It is up to your discretion should you wish to take the chance and fly, we do not recommend this.

  59. Hi There
    Please advise if my understanding is correct in what I need to have with me to renew my passport.

    Old passport
    ID document
    R400.00

    Is there anything else like proof of residence required.

    • Hi Terry,

      Great to hear from you.

      The South African Passport Renewal Requirements are:

      A copy of your ID
      Passport fee – R 400
      Your old passport

      Nothing else is required. This blog was was published at the beginning of 2018 so some information could have since changed.

      You welcome to contact Home Affairs to get the most up to date information.

  60. hi
    after getting an sms notification that my passport is ready to be collected, how long will home affairs hold onto it before i collect?

    • Hi Shae,

      Thanks for getting in touch.

      One needs to collect your passport within 3 months of receiving the notification or they will destroy the document.

      However the time frame could have changed an now could be less. It is best to contact Home Affairs to get the most up to date information.

  61. Where would one go to renew your S.A Passport in the U.K, besides the London office ?
    Thanks

    • Hi Delia,

      Thanks for contacting us.

      You can always contact the South African Embassy in the UK. They should be able to point you in the right direction on renewing your South African passport in the London.

  62. Hi I need to get a passport and unabridged birth certificate for my 16 yr old. But her father lives in America. How do I go about? Documents?

    • Hi there,

      Thanks for getting in touch.

      In a case like this we recommend you contact Home Affairs. They will be able to advise on what documents you would need to get and the correct procedures to follow.

  63. Hi
    I am travelling to Australia in August 2018, my passport expires in January 2019 – hence I will have to get another passport as Australia will not allow me in (passport expires within 6 months of my trip) – Is it correct that I am charged DOUBLE by Home Affairs for a new passport in this instance?

    • Hi Jane,

      Thanks for contacting us.

      That is correct, you would need to apply for a new passport however I am not sure on the being charged double.

      Best to contact Home Affairs they will be able to provide you with the most up to date information.

  64. Please can you assist me with information on renewing a passport for minor:

    My daughter’s passport expires on 03 October 2018.
    She is currently 17 years old.
    I am divorced and her Father lives in China. He will not be able to attend in person
    when I go to FNB Merchant Place for our appointment to renew her passport.
    What documentation/letter do I need from him to take with me to our appointment?
    Please urgently advise.
    Many Thanks.

    • Hi Linda,

      Please contact Home Affairs direct as they will be able to advise what documents they would require from you for renewing your daughters passport, the correct procedures to follow and the cost involved.

  65. Hi ,my old passport expired long ago,i need to renew wich docs i need to renew it.just the old passport!

    • Hi there,

      Thanks for getting in touch.

      To apply for the passport, you must submit the following documents:

      A duly completed passport application Form DHA-73
      Your original identity document and a copy, or a birth certificate and copy thereof if under 16
      If under 18 years, parental consent for issuing of the passport. Please see Tourist passports: persons under 16 for the requirements
      A completed determination of citizenship Form DHA-529 when applying from abroad
      Present any existing valid tourist passport or if you have lost your passport or it has been stolen and you are applying for a new passport, you must provide a loss of passport report (DHA-335 ) and confirmation that you reported the loss to the police
      Two colour photographs that comply with the Passport and ID Photograph Specifications (NOT needed at smartcard offices as ID images are captured digitally)
      Pay the prescribed fee for the passport

      If you are renewing your passport you welcome to read our blog on: A Guide to a South African Passport Renewal

      All the relevant information will be provided.

  66. I have just the old passport with me

  67. Hi I travel to the USA in December and arrive back in SA on 14th Dec. My passport expires on 20th May 2019 (5 months after i get back) Do i need to get a new passport.

    • Hi Jenny,

      Yes that is correct. Your passport needs to be valid for 6 months or more from date of return.

Have something to say...