A Guide to a South African Passport Renewal

You’ve made the bold move of turning your travel dreams into reality, amazing! You could be planning to jet off to Thailand with friends, a romantic getaway to Mauritius, or making huge career moves by landing that dream job in Dubai. What an exciting feeling it is to finally fly to that destination you’ve always dreamed of. But wait, you’ve just realised your passport has expired and you’re in need of a South African passport renewal. Suddenly, your excitement for island hopping or shopping in world-class malls is taken over by the all too familiar Home Affairs queues and (quite literally) having to get your affairs in order. Well, you’ll be delighted to know that the angst of waiting in long queues at Home Affairs can be avoided!

South African citizens can apply via the eHomeAffairs website. Please note, you will need internet banking to proceed with your online passport application. Applicants will have to go to a Home Affairs branch to capture their biometrics and collect their passport. Cape Town, Johannesburg and Pretoria residents also have the option of recording their biometrics and collecting their renewed passport at specific Absa, FNB, Standard Bank or Nedbank branches. Follow these easy steps for applying for a South African passport renewal, and you’ll be booking your ticket to your dream destination in no time!

When to Apply for Your South African Passport Renewal?

Most countries require that travellers have at least 6 months availability on their passport beyond the date of departure. Therefore, you are advised to renew your passport before it expires within the time frame of your travels.

Passport Costs

First Application for Tourist Passport R 400
Re-apply must bring old passport copy R 400

South African Passport Renewal Requirements

  • A copy of your ID
  • Passport fee – R 400
  • Your old passport

How to Apply Online

south african passport

Account Registration

  • Simply go to the eHomeAffairs website and register.
  • Create a profile
  • Answer the security questions
  • Create a password
  • Capture the OTP (one-time pin) sent to your cellphone
  • Finally, attach a copy of your ID

Making the Payment

  • Enter your bank account details on the eHomeAffairs site.
  • You will then be required to log in to your internet banking to authorise the payment.
  • Log in to your internet banking account: go to the “My Bills” option under “Payments” to initiate the payment instruction.
  • Add the Department of Home Affairs as a beneficiary, and a payment instruction will appear under “My Bills”.
  • Finally, enter your reference number and approve the R 400 payment to the Department of Home Affairs.

Record Your Biometrics

Option 1: Home Affairs Branch

  • Once the Department of Home Affairs has registered your payment you will be eligible to proceed with your biometrics data – two thumbprints, a photo and your signature.
  • You do not need to make an appointment at Home Affairs. Simply go to your local branch to have your biometrics done.
  • You will need to take your ID book with you to the Home Affairs branch.

Option 2: Home Affairs Equipped Bank Branch

  • Cape Town, Johannesburg and Pretoria residents can make an appointment for their biometrics at their local bank branch once their payment has been registered.
  • You will be given a choice of time slots. Once you’ve selected a time slot, you will be sent a confirmation via SMS and email. You will need to take the confirmation email or SMS to the bank.
  • You will be given a choice of time slots. Once you’ve selected a time slot, you will be sent a confirmation via SMS and email.
  • Take your ID book and confirmation email or SMS with you when going to your local bank branch.

Wait for an SMS or email

You will receive a notification that your passport is ready for collection at the Home Affairs or bank branch where your biometrics was captured, after approximately 10 days.

With eHomeAffairs services available, your South African passport renewal process should prove to be a simple and easy task to do before booking your flight to your dream destination.

Biometrics Equipped Bank Branches

Branch City Address
ABSA Centurion Lifestyle Centurion Centurion Lifestyle Centre, c/o Old Johannesburg Road & Lenchen Ave
ABSA Tower North Johannesburg 180 Commissioner Street, Johannesburg
ABSA Ghandi Square Johannesburg Ghandi Square, Johannesburg
FNB President Street West Johannesburg 47 Pixley Ka Isaka Seme Street, Johannesburg, 2000
FNB Merchant Place, Rivonia Johannesburg 4 Merchant Place, Cnr Rivonia Road and Fredman Drive
FNB Centurion Lifestyle Centurion Centurion Lifestyle Centre, c/o Old Johannesburg Road & Lenchen Ave
FNB Lynwood (The Grove Mall) Pretoria The Grove Mall, Lynnwood Rd, Pretoria, 0081)
Standard Bank Centurion Centurion Standard Bank Building, 1263 Embankment Rd
Standard Bank Killarney, Rosebank Johannesburg Killarney Mall, c/o Riviera Road and Killarney Ave
Standard Bank Canal Walk Cape Town Shop 599LL, Canal Walk Shopping Centre, Century City Dr
Nedbank Sandown Johannesburg 135 Rivonia Road (c/o Rivonia and Maude Street)
Nedbank Lakeview, Roodepoort Johannesburg 16 Constantia Dr

All information on this blog page was correct at the time of publishing and may change at any time without prior notice from the original source.Travelstart is not affiliated to immigration authorities or their application centres and will not be liable for loss or inconvenience arising from the use of information from this website.

Image Credit:

frombethanygrace via Instagram

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Our Readers Comments

  1. Having photos beforehand is not needed anymore at some locations as they capture the biometrics and photos digitally ( check your location)

  2. Our passports r expiring in 2019. We do however have American Visas that only expires in 2023. How does this work with the renewal as we r planning to visit US in 2020

    • Hi there,

      To my knowledge, you would need to travel with both passports. Your new one as well as your expired one with the valid visa.

      However this info is not guaranteed and we recommend you contact the Embassy and Home Affairs direct as well as the airline you wish to travel on. They will be able to provide you with the most up to date information.

  3. Hi my sister and I both need to renew our passports – her bag was stolen some years ago and the old passport along with it – what does she have to do now – it did expire some years ago. Please advise further – Thank You.

    • Hi Lilian,

      She might need to report this at the police station first – that her passport was stolen. And once she has the document from the police station then you can both contact Home Affairs to apply for your new passport.

      You welcome to read our blog: A Guide To A South African Passport Renewal. Here we shed some light on the procedures to follow. However, this information could have changed at any time so please contact Home Affairs direct for the most up to date info and correct procedures to follow when applying.

  4. Can I get the passport forms online so as to save time waiting in endless queues at Home Affairs?

    • Hi Tanja,

      Thanks for getting in touch.

      The below is mentioned in our blog:

      “South African citizens can apply via the eHomeAffairs website. Please note, you will need internet banking to proceed with your online passport application. Applicants will have to go to a Home Affairs branch to capture their biometrics and collect their passport. Cape Town, Johannesburg and Pretoria residents also have the option of recording their biometrics and collecting their renewed passport at specific Absa, FNB, Standard Bank or Nedbank branches. Follow these easy steps for applying for a South African passport renewal, and you’ll be booking your ticket to your dream destination in no time!”

      Below is the link to eHomeAffairs. This will enable you as a South African born citizen to apply for your Smart ID Card and/or passport online.

      https://ehome.dha.gov.za/eChannel/

  5. Unfortunately in Durban you will still have to queue up with the people applying for their smart IDs. Your online application is irrelevant. Lines start from 2 am and the days quota is 300.

  6. According to FNB Bellville they do not do biometrics. A launch project only in Gauteng. Is that correct?

    • Hi Tania,

      If this is what FNB have advised you this would be the correct info. They will be able to provide one with the most up to date info on when they would be offering this service.

  7. We went to Pinetown today and were turned away as they only process 80/day!!!

  8. I want to change my surname back to my maiden name. Does that affect the process?

    • Hi Berdine,

      Please contact Home Affairs they will be able to provide you with the correct procedures to follow when changing your surname back to your maiden name and when applying for a new passport.

  9. Hi Abbas;
    Your experience is reality-based.
    However, I consider that Home Affairs seem to have the procedure sorted out.
    But not the process !! which depends on local area manager and his office staff.
    We in Cape Town go to Malmesbury’s Home Affairs and get our things sorted out! That adds 85 km. to the process.

  10. I’ve tried using the website several times over the last month and a half and it just doesn’t work. The OTP often never comes through and when it does I can’t select the passport renewal option on the website…

    • Hi Kate,

      Sorry to hear that you have been struggling. Best to contact Home Affairs, they should be able to assist.

      I’m sure they also welcome all feedback where there be problems on their website so they can look into this and try fix it.

  11. I do not receive the online home affairs is to send.

    • Hi Samantha,

      Thanks for getting in touch.

      I’m not sure what your question is. You welcome to contact them direct and they will be able to answer any queries you might have.

  12. Can you travel to Zimbabwe on a temporary passport?

    • Hi Lauren,

      I found the following info however this was last updated in 2016.

      “Anyone who intends travelling abroad should have a valid passport. If you do not have a passport, apply for it well in advance. Temporary passports can be issued on short notice but they are not accepted by all foreign countries.”

      You will need to contact the airline you are travelling with as well as Embassy they will be able to provide you with the most up to date info.

  13. So there’s no Durban or Pietermaritzburg! Why?

    • Hi Leneille,

      For this you would need to contact the banks and see why this service is not offered in these cities.

      May they are rolling it out, and first trying it out in the major cities. Again to get the correct answer, if you could contact you bank and they will be able to advise accordingly.

  14. This option is only available to South African citizens born in South Africa.

  15. Why is KZN so far behind ? When will we be able to go to the Banks here ……..

  16. Why is Durban not included in this new on line passport application or the Durban major banks? When will it come here?

    • Hi there,

      Hopefully soon. Best to contact your bank, they should be able to provide info on when this service will be offered and at what branches.

  17. Do you need to leave your current/expired passport at the bank when you go in to do the biometrics?
    and second do you need to collect the passport in person? Can someone collect it on your behalf?

    • Hi Sue,

      To my knowledge, you would need to give in your expired passport when applying for your new one. Best to contact the bank for this and they will be able to answer if you would need to collect your passport or if someone would be able to collect on your behalf.

  18. the website is hopeless…cannot get OTP to complete verification if you’re on a Mac..doesnt work on safari,firefox or chrome….

  19. I must say that in theory the digital application is fantastic. In practice however just like Mr Khan above we had to wait in a queue for over 6 hours even after doing the online application. This after 3 or 4 visits to Home Affairs, queuing and then being told that their system was offline and because of having done the online payment they couldn’t help us.

  20. Derrick McDonald. Concur with Abbas Khan, online app is irrelevant. Besides the home Affairs staff couldn’t care a damn. One can queue for 6 hours and be told to come back the next day. It’s the most soul destroying process. And to add to your woes there only one server providing links to the whole country! Please tell us this is not true!!

  21. I want to travel to Rwanda end March. My visa expires 17 July 2018 which does not give me 6 months availability beyond date of departure. I registered online and now l am required to pay R800 instead of R400, as l am already in possession of a passport. You know my reason for application! Now l am being told to go to a Home Affairs office for them to manually override this. Ridiculous!!! You know the requirements. I am not applying for a renewal because l am sitting at home doing nothing, l am applying because it is a requirement of Rwanda for my passport to be valid 6 months after date of arrival there at end March and to 17 July is only 3 and a half months, not 6!!!!!

  22. Even after doing everything online, allow at least 5 hours to complete your biometrics at Home Affairs and 2 hours to collect your passport once it’s ready, due to process inefficiencies, understaffing and all the people panic-applying for smartcards due to a rumour doing the rounds on social media. Admittedly, it only took about 7 working days for my new passport to arrive.

  23. How long after you apply will it be renewed? Can you pay to have the process expedited?

  24. If you are a South African citizen, but not born in South Africa, you cannot register online and have to go into Home Affairs too 😑

    • not true. Im sa citizen by descent born in europe but no problem registering online. but applying for the passport online the payment option didnt work so have to join the queues. useless website

  25. Well done on this post. You’ve just put my mind at ease.
    Thank you!

  26. How do I add the Department of Home Affairs as a beneficiary on absa internet banking. I need this in order to to give payment instruction for my passport application. Could you please assist with this.

    • Hi Moeletsi,

      For this you would need to contact Absa directly. They will be able to provide you with a step by step guide on how to use add a beneficiary.

  27. Will there be additional Nedbank branches in Johannesburg area which will do the biometrics for passport renewals in the near future?

    • Hi Lynda,

      Great to hear from you.

      For this you would need to contact the bank direct. They will be able to provide you with this info on which of their branches offers this service.

  28. Hi there – can I renew my childs passport using the online portal?

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