Qatar Airways: Flight Suspension Update

Concerned flyers may have heard about the ruptured diplomatic relations between Qatar and Saudi Arabia. The good news is that in most cases your flight will not be affected.

What happened?

On Monday Saudi Arabia, Bahrain, Egypt, and the United Arab Emirates severed all diplomatic ties with Qatar. This includes a ban on Qatar Airways flights. In addition to this Saudi Arabia and the UAE have given the citizens of Qatar 14 days, starting Monday, to leave the countries. Qatar Airways group CEO Akbar Al Baker stated that Qatar Airways has ensured that “all passengers were brought home safely to Doha within 24 hours of the flight cancellations”. This situation is a challenge for the airline which has just been named “Airline of the Year” at the Air Transport Awards 2017.

Suspended flights

Qatar Airways has suspended flights to the Kingdom of Saudi Arabia, UAE (United Arab Emirates which include Dubai and Abu Dhabi), Kingdom of Bahrain and Egypt until further notice.

Qatar Airways flights from South Africa

No schedule changes have been made as of yet to their 3 daily flights from South Africa (Johannesburg, Cape Town and Durban) to Doha and onward connections to South East Asia, Europe, North America and Australia. Check back here for the latest updates as the situation evolves.

Full refunds and free rebooking

All Qatar Airways customers booked on these affected flights to these 4 countries (Saudi Arabia, Bahrain, Egypt, and the United Arab Emirates) will be provided with alternative options, including the option of a full refund on any unused tickets and free rebooking to the nearest alternative Qatar Airways network destination.

Will all Qatar Airways flights to/from the Kingdom of Saudi Arabia, the UAE, Kingdom of Bahrain and Egypt be cancelled?

Qatar Airways flights to the Kingdom of Saudi Arabia have been cancelled on 5 June 2017, and to the UAE, the Kingdom of Bahrain and Egypt as of 6 June 2017, until further notice.
Passengers holding a confirmed Qatar Airways ticket to any of the four countries between 5 June 2017 – 6 July 2017 are permitted to rebook their flights up to 30 days after their current confirmed departure date, one time free of charge.
Passengers will also be permitted to refund the unused portion of their tickets booked for the above period once, free of charge. The service fee remains non-refundable.

Passengers who have purchased their tickets from Qatar Airways have the following options to refund their tickets:

  1. For tickets booked on,
    1. Go to refund requests at
    2. Approach the nearest Qatar Airways Office; or
    3. Call the Qatar Airways contact Centre at +974 4022 0072
  2. For tickets booked through a Qatar Airways Office or through the Contact Centre, passengers can
    1. Contact their nearest Qatar Airways Office; or
    2. Call Qatar Airways Contact Centre on +974 4022 0072

The refund will be made to the original form of payment and the refund will be processed within 14 to 28 days.

Emirates and Etihad

The airlines assure passengers that aside from Qatar routes, their usual flights will not be disrupted.

All customers booked on Emirates’ flights to and from Doha will be provided with alternative options, including full refunds on unused tickets and rebooking to alternate Emirates destinations.

Customers who booked with Emirates can process refunds for their tickets at or contact their local Emirates office.

Our Readers Comments

  1. Hi, I have bought a johannesburg-Tehran(2 way) ticket from Iran. May I ask to confirm my flight.
    Name Saeid Sabri
    date 11 Aug. 13: 20
    Booking Ref. MYFYHN
    Ticket No. ETKT 157 2498302162
    Ticket issued by Dourparvaz

    • Hi there,

      Thanks for getting in touch.

      I’ve tried to call up your booking using the reference number and e-ticket provided however the system shows: Secured PNR” which means the booking was not made with Travelstart.

      Agents do not have access to flight bookings not made through them. Please contact the agent you booked through or the airline direct to get assistance.

  2. Hi Claudiu,

    Thanks for getting in touch and sorry to hear about the struggle in trying to get through to Qatar.

    You welcome to contact their office here in South Africa. I have contacted them a few times and managed to get through within minutes.

    One of their agents will be able to help or point you in the right direction.

    Their contact details here in South Africa is: +27 11 267 7700

    Best of luck and hope you come right soon.

  3. Hi all,
    I have a flight with QA on 29 June from DXB to other country. I tried to call QA, Doha Office, in the last 7 days. Every day 20-30 minutes I stayed on phone but without success. I submitted 4 online tickets from my QA account and no answers. Just an automatic message to contact call center. I filled 3 ‘call me back’ form but nobody call me back. I added 2 complains in their database and they deleted them. So, what to do more? Just to give up QA and fly with other company. I have many choices from DXB but I was amazed about QA attitude regarding customers, and their personnel who do not answer to requests. I have another connecting flight, a car and hotel booked and I have no idea today when I will arrive or depart. Question: Is this THE BEST COMPANY IN THE WORLD? No contingency plan? What about management?


  4. Dear Qatar,
    We are booked on Flight QR1304 24th July from Cairo to Doha and then flight QR914 from Doha to Adeaide, Australia.

    Yes, it is still a month away, but we cannot afford to pay for another flight without a full refund from Qatar.

    We look toward to your response.

    • Hi Angela,

      Thanks for getting in touch.

      I’m afraid you will need to contact Qatar direct. They will have access to your booking and be able to provide you with the most up to date information from their side should there be any chances and the correct procedures to follow.

      Their contact number is: 011 267 7700 I have called them and managed to get through pretty quick so you should not experience any difficulties.

  5. Qatar Airways office in Riyadh is closed. Their toll free number in Saudi is not working. I called their contact number in Doha and stayed on hold for more than 30 min and no luck. Then, the automated machine asked me to leave a message on their website and someone will contact me. I left a message on their website and so far no one has contacted me. Their website here in Saudi Arabia has been blocked by the government so i cannot even request an online refund of my ticket. Finally, i got away with getting to their website through a VPN and submitted a refund request but they are not refunding the full amount. Not sure, what to do in this case. Any ideas?

    • Hi there,

      Thanks for getting in touch.

      I’ve contacted Qatar in South Africa on: +27 11 267 7700 who provided me with the following contact details. Hopefully you can get through on one of these two numbers, or you welcome to call their office in South Africa and get an agent to assist.

      00966920001159 or try Global Call Center +97440220072

      Hope you manage to come right.

  6. I hope you can guide me. I am currently looking for flights to Zagreb, Croatia in August and Qatar seems a logical choice (price wise), but I am really worried that all routes will be severely affected by negative actions taken by the 4 Arab countries. if you had a choice, will you book with Qatar Airways or rather pay a little bit more and chose a “safer” option?

    • Hi Manet,

      Thanks for getting in touch and the interesting question.

      There as only been minor schedule changes to a few flights, however in staying this some of those schedule changes could affect a connecting flight.

      Till now we have not had any complaints from our passengers, but this is really up to you what you feel most comfortable doing.

  7. Qatar Airways web site has been blocked here in Saudi Arabia! What do we need to do?

    • Hi Richard,

      Thanks for getting in touch. I’ve contacted Qatar who provided the following info:

      You should be able to get in touch with the airline via the following number: +966920001159 Should you have any difficulties please contact them at their branch in South Africa: +27 11 267 7700

      Hope you come right.

  8. Thank you so much for the wonderful information .This is really important for me .I am searching this kind of information from a long time and finally got it.

  9. please sir,what will be the faith of goods transported through air to Qatar on 3/05/2017 to one of the African countries,hope the goods in transit will still reach Nigeria, your kind response would be highly appreciated,thanks. Mr Ekpe

    • Hi Mr Ekpe Ukwu,

      Thanks for contacting us.

      To get the most up to date information you would need to contact the airline direct on: +27 11 267 7700 they will be able to assist in answering any questions you might have with regards to their flights.

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