What Is 3D Secure? – FAQ Fridays

Video Transcription

Hello and welcome to another edition of Travelstart’s FAQ Friday with me, Nick Paul.

This week we are talking about 3D Secure.

What is 3D Secure?

It is a security feature rolled out by law for all online retailers, which includes us as an online travel agent. It is pin or password authentication; a pop up is displayed before you are able to proceed with a transaction.

It is only for Visa and Master Card transactions. For Visa it is called Verified by Visa and for MasterCard it is called MasterCard Secure Code.

Why is this being implemented?

It is an added security feature that makes sure that nobody can use your card for online transactions on sites that use 3D Secure. Money is also charged much more smoothly and quickly via 3D Secure.

How does this impact bookings with Travelstart?

It is only currently being rolled out for bookings made 3 to 48 hours in advance of travel. If you are booking more than 2 days before you are traveling it is not currently rolled out for that, but will be soon.

A pop up will come up when you select to pay by credit card, prompting you to put in a pin. If you are not registered for 3D Secure with your bank, it will prompt you to register now. If you are already registered it will send you a one time password to your mobile phone, which you then enter online.


Register for 3D secure with your bank as soon as possible as it will be rolling out across all online retailers and it is a great security feature which will make shopping online much more secure.

That’s it from me this week. If you have any questions please post them in the comments section below and don’t forget to subscribe to our channel.

Our Readers Comments

  1. Hi Nick –
    What is the relationship of Kulula’s SID to this 3D secure mechanism you describe? SID is quite the most scary thing I have come across in a long while. They present a screen and you are supposed to type in your account number, your pin and your password. They must be joking. It violates every security measure we have ever been taught to follow. Is this for real? Is this 3D secure or a genuine look alike or a big fat fraud because it sure looks like the latter? Thanks for the 3D secure video 🙂

  2. Hello. I would like to know why some Emirates flights from Cape Town costs R3500 more to almost double the price as compared to the same flights from Johannesburg? I could understand if they fly to Johannesburg first, but most times they fly direct to Dubai.


  3. 1) Kulula bookings via the Travelstart website produce a booking reference that is inconsistent with any standards Travelstart may think that they have. its Rubbish in short. more than a year of grumbling, griping, moaning and groaning have got some nicely worded “bugger off and book elsewhere if you dont like the crap we dish up” replies. but the rubbish continues.. FIX IT or state that what you issue bears NO(zero) resemblance to the actual booking reference you will need.

    2) as a long suffering old fart return user of your site ( after 1 above I wonder at my own inability to learn) why cant you have a save my details section for those who have 50+ bookings with you as we resemble “regulars” and by means of a password access all but the credit card details after selecting flight(s)…. Please!!!!!

    Oom Gordon
    083 455 7981

    • Hello Gordon, thank you once again for contacting us! We do apologise for all the inconvenience this has caused. I believe Nazely from our Customer Relations Department has been in touch with you about this. Our Development team is aware of this and are currently working on it – We do apologise once again, Almene

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