IA for new account section

Information Architecture
Originally uploaded by Dplanet::.

We’ve been busy working on a new section so that customers can manage their own accounts, hopefully cutting down on the amount of time the Travel Desk needs to spend dealing with customer enquiries.

Eric flew down from Sweden to help iron out some issues with the system architecture (that’s Eric in the photo).

We sometimes use the technique of sticking designs for the various pages on a wall. This gives an overview of a section and helps in visualising the flow as the customer experiences it.

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