What do you wanna know? Ask us below …

… And we’ll answer anything!

Booking online with Travelstart is like being your own travel agent. After all, you’re the expert at knowing what you want!

While do-it-yourself bookings are easy, we realise the intricacies of travel (just think Visa applications), can be a turbulent topic to navigate.

Our team of experts are on hand to guide you through the tough side of planning – so ask us ANYTHING in the comments below, regardless of whether it’s as bizarre as why blue is such a calming colour, or as simple as what time of year is best to visit Pofadder.

 

 

Our Readers Comments

  1. WE WOULD LIKE TO BOOK SPECIFIC SEATS ON EMIRATES, YOUR BOOKING FORM DOES NOT ALLOW FOR THIS. PLEASE ADVISE

    • Hi Barbara,

      Thanks for reaching out. Most seat requests are at an additional cost. You welcome to e-mail urgent@travelstart.com With your Travelstart reference number and seat request and one of our agents will respond, advising if they are able to assist or if you would need to go directly to the airline.

    • Same problem, can not choose seats in travelstart…

    • Hi there,

      Thanks for getting in touch and sharing your feedback which we always appreciate.

      With domestic flights seating is not an option I’m afraid. For this you will need to do seating 24 hours prior to departure when the airlines open up for online check-in.

      For International travel, we do offer a product called Travel Assist. If this is taken at the time of booking we are able to assist with pre-seating, special meal requests, wheelchair assistance and adding ones frequent flyer number if needed.

      For travel assistance you welcome to e-mail our Guest Team on: info@travelstart.com We have a team managing that inbox daily.

  2. I have booked a flight today, the name of the traveller is Vuyiswa Xozwa. There is no confirmation

    • Hi there,

      Thanks for getting in touch. If you have booked your flight with Travelstart you will need to e-mail urgent@travelstart.com with your query and Travelstart reference number.

      We have a team managing this inbox who will respond to assist with your booking query.

  3. Hi there

    My husband has dual citizenship for South Africa and America, he is wanting to go work and stay in America and i will follow him later, will he be able to leave straight away if he gets a job? I am a South African citizen.

    • Hi Juanita,

      Thanks for getting in touch.

      Please contact the Embassy direct. They will be able to provide you with the most up to date information on the correct procedures to follow, what documents you would need and the cost.

  4. What is SWOT analysis of Travelstart organization and which articles or press release do Travelstart have??

  5. Good evening Liam. Sorry I think I posted my question before, but what I would like to know is on what grounds does Travelstart base their choice of certain flights above others?

    • Hi Tessa,

      Great question! The flights and destinations we promote are based on route popularity and search trends of our users as well as bookings made.
      These stats are provided by airlines and from our Business Intelligence Team as well as our Supply and Product Manager.

      If you have any other questions let us know. We love when our readers have questions.

  6. Good evening. I would like to know on what grounds do you base your choice of certain flights above others?

  7. Hi i booked PE to London return on Travelstart and am trying to book in online for my flights, but I do not know my Kulula booking reference number where can i obtaIN in

    • Hi Colleen,

      Thanks for taking my call earlier. If you have any other questions please feel free to pop us an e-mail at urgent@travelstart.com and one of our agents will be happy to assist.

      Safe travels and have a fabulous time in London.

  8. Hi

    I’d like to trave to turkey with departure on 7th September 2019 and return on the 18th September.

    However my passport expires 9th March 2020 which is exactly 6 months from date of arrival in turkey. Is it suitable to travel?

    • Hi Zama,

      Thanks for reaching out.

      Your passport needs to be valid for 6 months from dates of return (the day you arrive back in South Africa from your trip)

  9. How do I select my seat when I have booked with travelstart?

  10. I am about to book a ticket to the US (on travelstart) – probably on a codeshare – where the actual airline is United Airlines or managed by United Airlines but codeshare on SAA or Lufthansa.

    Either way there seems to be united Airlines involved.. From what I have read they pre-allocate seats at booking and those CANT be changed (maybe only on basic economy) – not sure if you book on standard economy or basic economy.

    Either way – how do I do everything I can to ensure i don’t get allocated a bad seat.

    The return flight are 3 legs each…

    Regards

    • Hi Carey,

      Thanks for getting in touch.

      Pre-seating is never a guarantee. Some airlines charge for pre-seating, this way you can select your preferred seat, subject to availability.

      We do offer the travel assist package, where we can assist with pre-seating on some airlines. However again, seating is never a guarantee if there is an aircraft change etc

      You welcome to e-mail urgent@travelstart.com with your Travelstart booking number and seat request if you have purchased our Travel assist package at time of making the booking and on of our guest agents will be happy to assist.

      Please keep in mind emergency exit seats and bassinet seats are blocked off by the airline.

  11. Hello!

    I booked a flight ticket (a flexible ticket) and now I want to change the dates. I tried to reach you by mail several times but no one is responding. Furthermore I called a lot of times but it resulted in waiting in the line for a very long time.
    How should I solve this?

    Thank you for the information.

    • Hi Deborah,

      Sorry for the struggle in trying to reach us.

      You welcome to e-mail our amendments team direct on: bookings@travelstart.com with your Travelstart booking number and new dates of travel and one of our agents will get back to you. You also welcome to pop us a private message on Facebook with your details and we will also be happy to pass this onto our amendments team at: bookings@travelstart.com

  12. Good day,I booked a ticket on travelstart this morning for Lagos to London Heathrow. I made a transfer through my uba acct to travelstart uba acct.Up till now,I havnt received my ticket.find below my payment reference code:
    NG06309643
    Email: ronkefagbulu@yahoo.com
    Thanks.

    • Hi there,

      Thanks for getting in touch.

      I’ve called up your booking: NG06309643 and see the ticket was issued and e-mailed to: ronkefagbulu@yahoo.com

      I’ve resent the e-ticket. Please check your inbox. For any further queries you welcome to e-mail our team in Nigeria on: info@travelstart.com.ng

  13. Hi i want to enquire about travel insurance.? And have a booking ref ZA061154898 going to manila stop over at hong kong. On 5th march. Want to know do i need chinese visa at stop over or just my passport.? Also i need to know what i can take with me on our trip since this is my first trip overseas.. I don’t know what i can take along in luggage or hand luggage. My son have 2 back pack and laptop in its bag. I saw only 1 bag for hand luggage….?. Other lady told me can’t take deodrant or toothpaste in hand luggage.? How do i brush my teeth?. I will need see what is allowed since i don’t want to go to a prison in another country. Please help for our trip to Philippines. Thanks

    • Hi Deon,

      Thanks for reaching out.

      With regards to visa’s please contact the Embassy direct. As they are granting the visa’s they will advise you if a transit visa is required or not.

      The booking number you provided was incorrect. I did a search using your e-mail address and located your booking: ZA06154898

      Your checked baggage allowance is 30kgs per person and carry on luggage 7kgs. Each liquid you carry like eye contact solution or toothpaste must be in its own container of no more than 100ml

      Liquids include toiletries such as shampoo, after-shave, hand or body lotion, mouthwash and liquid makeup.

      Have a safe flight and enjoy your vacation in the Philippines.

  14. Good evening

    I have received a booking confirmation but no eticket. I’m supposed to fly out on Sunday the 10th of Feb 2019.
    Ref GO06152119

    Kindly assist.

    Regards

    • Hi Sonja,

      Thanks for getting in touch.

      I’ve called up your booking GO06152119 and see our ticketing team was in contact with you via e-mail with regards to your payment and that you have also spoken to one of our agents this morning.

      If you have any other queries with regards to your booking please respond to the e-mail sent on the 7 February from: ticketing@travelstart.com

  15. Hi
    I am a South African passport Holder with an Irish work permit/visa living in Ireland
    I want to travel to SA in December and want to know that if I fly via Heathrow to SA do I still need a DATV ( direct airside transit visa) or is my EU work permit enough so that I qualify for TWOV ( Transit without visa)?
    Please advise
    many thanks

    • Hi Andre,

      Thanks for getting in touch.

      To my knowledge they look at the passport you travelling on. I don’t think the work visa will allow you to transit through the UK.

      However to receive the most up to date information I would recommend you contact the Embassy direct as they are the ones who are granting the visa’s and would be able to provide you with the most up to date information.

  16. Hi,
    can i ask a receipt for booking number AE04801461

    • Hi Anmber,

      Thanks for getting in touch.

      You welcome to contact our agents in our Middle East office by sending them an e-mail at: info@travelstart.ae with your booking query.

      They will have access to your booking and be able to assist.

  17. hi can i request an invoice for booking number AE04801461?

    • Hi there,

      I see we already had the same request from Anmber with regards to booking AE04801461

      You welcome to contact our agents in our Middle East office by sending them an e-mail at: info@travelstart.ae with your booking query.

      They will have access to your booking and be able to assist.

  18. Hi, can i get a copy of the receipt for booking number AE04801461?
    i have used my colleague’s email but unfortunately she don’t have an internet access so she can’t forward the invoice to me. my email address is rhoda042002@gmail.com

    • Hi there,

      I see we already had the same request from Anmber with regards to booking AE04801461

      You welcome to contact our agents in our Middle East office by sending them an e-mail at: info@travelstart.ae with your booking query.

      They will have access to your booking and be able to assist.

  19. Hi. I need an invoice for my recent flight

    • Hi Sahani,

      Thanks for contacting us.

      I’ve done a search using your e-mail address and located a booking for travelling in October. I’ve e-mailed the invoice through. Please check your inbox as well as your junk mail, as sometimes the e-mail might filter in there.

  20. Hi there, when will we receive the new e-ticket for one of the passengers travelling with me. Her name was adjusted by Virgin and BA and Virgin have confirmed her new Ref: CJSTPI. Yet we have not received the new e-ticket. The original booking was done under the Travelstart Ref: ZA05250785. Please advise urgently as the flights have been paid for already.

  21. Pls can I get your number

  22. Please advise when travelling internationally and you have dual citizenship (SA and EU or UK passport) do you purchase your air ticket in your SA Passport name or EU/UK passport name)

    • Hi Lilanie,

      Very interesting question.

      If you SA passport details are not the same as your EU or UK, I would think you would book in the name of the passport you are flying out on.

      However you would need a document confirming why the 2nd passport is not in the same name as your SA passport. Example a marriage certificate.

      I do strongly recommend though that you contact the airline you are wanting to travel on, as they will provide you with the most up to date information on the correct procedures to follow before you book.

  23. HOW AND WHEN DO YOU BOOK YOUR SEAT

    • Hi there,

      This depends on what airline you flying and if it’s a domestic or international flight.

      Some airline you can book seating prior to departure and other airlines you need to contact them direct and pay for pre-seating.

      If you’ve made a booking with Travelstart please send us an e-mail at: info@travelstart.com with your Travelstart booking number and query and one of our agents will be happy to help.

  24. Hi there, could I get a copy of the receipts for flight reference: ZA03938567
    Surname: vanderLinde

    This is required for my visa application and would be much appreciated!

    • Hi there,

      Thanks for getting in touch and sending your Travelstart booking number.

      I’ve called up your booking and resent the e-ticket through to the e-mail address used to make the booking.

      You should receive it shortly.

  25. Good day, i have made a booking and paid for the ticket from johannesburg to cape town on the 19 April 2018 at 1515H, but now i want to go with my two, kids under 12 years, how do i add them now.

    • Hi Cebile,

      Thanks for getting in touch.

      If you are wanting to add 2 children onto a booking where the tickets have already been issued, you would need to contact the airline direct and provide them with your airline booking number. They will have access to your booking and be able to assist in creating a new booking for both children and linking it to your booking so they can see all 3 of you will be travelling together.

  26. I’ve booked tickets this morning.
    It took the wrong email adress.
    Can you please resend my e ticket?

    • HI LIezel,

      Thanks for getting in touch.

      We will need to passengers name and surname as well as booking number which would have appeared on your screen at the time of making the booking. This way we can locate the booking and correct the e-mail address and resend it.

      You can e-mail this information through to urgent@travelstart.com and one of our agents will be happy to assist.

  27. Can I make a double card payment when booking a flight ?

    • Hi there,

      Thanks for getting in touch.

      When making a payment on our website it only allows you to enter one credit card at the time of payment for your booking.

      Should you have any other payment queries when booking with Travelstart you welcome to contact our ticketing team direct who specialise in payments.

      Their e-mail address is: ticketing@travelstart.com

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