Get in touch with us online
Please note that due to national lockdown our office will be closed, as we support flattening the curve.
During this time we are working through all of our customer queries.
If you would like to chat to us directly, our agents are here to assist you via our online chat service.
Mondays - Fridays: 09h00 - 17h00
Saturdays: 09h00 - 13h00
Public Holidays: 09h00 - 13h00
Send us your query:
Please select your option from the dropdown list below. We will get back to you via email.
Date changes during COVID-19
We do not suggest you rebook your new travel dates until an official announcement is made that the travel ban has been lifted. As additional changes will be at an additional cost to you
Your Mango booking during COVID-19
If you booked your Mango ticket with Travelstart on/before 25 May 2020 for travel between 16 March - 30 September 2020 and will not be travelling, please click here to apply for your Mango voucher.
Your FlySafair booking during COVID-19
Effective 15 July 2020, FlySafair no longer offers vouchers for tickets if you cannot travel, unless the airline has changed its flight schedules after the ticket has been issued. This ONLY applies to schedule changes for September and October 2020 flights where FlySafair has changed your flight by 4 hours or more.
If your September or October flight has been affected by a schedule change you have 2 options:
- Change to a new flight, no penalty fee charged but difference in fare will apply.
- Get 100% refund via a voucher.
Note: this is a normal voucher, not a COVID-19 voucher, so there is no 20% off offer. Vouchers must be used within 12 months.
For cases of death or hospitalization please contact our refunds department.
Your Air Namibia booking during COVID-19
If you need to suspend your booking, please select COVID-19 Change my booking and update the message section with Suspend.
The automatic suspension category Covid-19 Auto Suspend my booking is not available for Air Namibia.
It is easier and faster to use the form for these common issues
Cancellation and refund requests