Send us your query:
Please select your option from the dropdown list below. We will get back to you via email.
Due to the high rate of enquiries around Level 1 travel restrictions, we're prioritising requests from the closest departure dates.
Visit our Travel Info page for the latest travel regulations
Chat to us:
Due to the high rate of enquiries around Level 1 travel restrictions, please send us your query via the contact form above.
You can now chat to our agents on WhatsApp. Click on the WhatsApp icon or add +27 82 328 6400 to your contact list.
This is a chat only service. WhatsApp call is unavailable and will not work.
- Monday - Sunday: 09h00 - 20h50 (including Public Holidays)
Alternatively use the contact form section or email us at help@travelstart.com
Emergency after hours service for flights departing within 24 HOURS ONLY available on WhatsApp from:
- Mondays - Friday: 06H00 - 08H50
- Saturday & Sunday: 07h00 - 08H50
- Daily: 21h00 - 00h00
Alternatively you can request an After Hours Emergency Service call back for flights departing within 24 HOURS ONLY via the contact form.
Travel Alert:
For updates regarding your affected booking click here.
Level 1 travel information:
For all amended travel times affected by the national curfew, please refer to your e-ticket emailed to you before your scheduled flight departure. Click on Manage Booking Tools and insert your airline reference number on your e-ticket.
View the latest travel requirements and restrictions
For any of the issues below, kindly use the form for a quicker response.
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Date change request
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Confirmation of date change quotes
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Confirmation of refund quotes
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Cancellation and refund requests
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Rebook your suspended ticket
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Retry payment
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Payment queries
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Ticket information
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Wheelchair requests