Covid Travel Update: Read up on the latest travel restrictions and requirements on our Travel Info Page.

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Send us your query:

Please select your option from the dropdown list below. We will get back to you via email.

How to rebook your suspended ticket:

Select the category: COVID - REBOOK MY SUSPENDED TICKET

Insert your original Travelstart reference of the suspended booking. You will find this information on your booking confirmation or E-ticket email.

Message section:

  • Advise passenger name/s. The passenger names need to be the same as the original ticket booked
  • Your requested flight date and route
  • Advise us if you are flexible with your travel dates to enable us to preferably book the same booking class as the original booking
  • Submit your enquiry

You will receive a quotation within 24 hours.

To confirm your quotation, select the category: CONFIRMATION OF DATE CHANGE QUOTE

If there is any difference of fares or taxes payable by you, we will send you a payment link. Once payment is received expect your reissued ticket within 24 hours.

Visit our Travel Info page for the latest travel regulations

Chat to us:

You can now chat to our agents on WhatsApp. Click on the WhatsApp icon or add +27 82 328 6400 to your contact list.

This is a chat only service. WhatsApp call is unavailable and will not work.

Our agents are available:

  • Mondays - Fridays: 9am - 5pm
  • Saturdays: 9am - 1pm
  • Closed on Sundays and Public Holidays

Level 1 travel information effective 1 Mar 2021:

For all amended travel times affected by the national curfew, please refer to your e-ticket emailed to you before your scheduled flight departure. Click on Manage Booking Tools and insert your airline reference number on your e-ticket.

View the latest travel requirements and restrictions

The following domestic airlines are operating during Level 1:

Please note: SAA has been in business rescue since 6 Dec 2019 and has not indicated when flights will resume.

For any of the issues below, kindly use the form for a quicker response.

  • Date change request
  • Confirmation of date change quotes
  • Confirmation of refund quotes
  • Cancellation and refund requests
  • Rebook your suspended ticket
  • Retry payment
  • Payment queries
  • Ticket information
  • Wheelchair requests

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