Get in touch with us online
Please note that due to national lockdown our office will be closed, as we support flattening the curve.
During this time we are working through all of our customer queries.
Chat to an agent:
If you would like to chat to us directly, our agents are here to assist you via our online chat service.
Mondays - Fridays: 08h00 - 17h00
Saturdays: 09h00 - 12h00
Public Holidays: 09h00 - 12h00
Sundays: Closed
Send us your query:
Please select your option from the dropdown list below. We will get back to you via email.
Date changes during COVID 19
We do not suggest you rebook your new travel dates until an official announcement is made that the travel ban has been lifted. As additional changes will be at an additional cost to you
Your Mango booking during COVID 19
If you booked your Mango ticket with Travelstart for travel on/before 30 April 2020 and will not be travelling, please click here
If you do not complete the template Mango cannot cancel your flight and process your voucher.
Complete one template for each passenger.
Please be aware that Mango is currently experiencing high volumes regarding the issuance of voucher /s, we ask that you please bear with them as they are currently working as fast as they can. Be assured once you submit your ticket for a voucher via this portal the airline will have reference of it.
Your FlySafair booking during COVID19
If you booked your FlySafair ticket with Travelstart on/before 15th March 2020 for travel anytime and are not travelling you need to cancel your booking to a voucher by clicking here
Please cancel to voucher at least 24 hours prior to your original flight departure.
Your Air Namibia booking during COVID19
If you need to suspend your booking please select COVID 19- Change my booking and update the message section with suspend,
The automatic suspension category- Covid 19- Auto Suspend my booking is not available for Air Namibia.
It is easier and faster to use the form for these common issues
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Payment queries
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Cancellation and refund requests
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Amendment requests
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Ticket information
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Wheelchair requests