Level 1 Travel Updates: All local and international travel is open. Find out the latest travel requirements.

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Send us your query:

Please select your option from the dropdown list below. We will get back to you via email.

Due to the high rate of enquiries around Level 1 travel restrictions, we're prioritising requests from the closest departure dates.

Visit our Travel Info page for the latest travel regulations

Chat to us:

Due to the high rate of enquiries around Level 1 travel restrictions, please send us your query via the contact form above.

You can now chat to our agents on WhatsApp. Click on the WhatsApp icon or add +27 82 328 6400 to your contact list.

This is a chat only service. WhatsApp call is unavailable and will not work.

  • Monday - Sunday: 09h00 - 20h50 (including Public Holidays)
  • Alternatively use the contact form section.

Emergency after hours service for flights departing within 24 HOURS ONLY available on WhatsApp from:

  • Mondays - Friday: 06H00 - 08H50
  • Saturday & Sunday: 07h00 - 08H50
  • Daily: 21h00 - 00h00

Alternatively you can request an After Hours Emergency Service call back  for flights departing within 24 HOURS ONLY via the contact form.

Travel Alert:

For updates regarding your affected booking click here.

Level 1 travel information:

For all amended travel times affected by the national curfew, please refer to your e-ticket emailed to you before your scheduled flight departure. Click on Manage Booking Tools and insert your airline reference number on your e-ticket.

View the latest travel requirements and restrictions

For any of the issues below, kindly use the form for a quicker response.

  • Date change request
  • Confirmation of date change quotes
  • Confirmation of refund quotes
  • Cancellation and refund requests
  • Rebook your suspended ticket
  • Retry payment
  • Payment queries
  • Ticket information
  • Wheelchair requests

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