Send us your query:
Please select your option from the dropdown list below. We will get back to you via email.
Due to the high rate of enquiries around Level 1 travel restrictions, we're prioritising requests from the closest departure dates.
Visit our Travel Info page for the latest travel regulations
Due to the high rate of enquiries around Level 1 travel restrictions, please send us your query via the contact form above.
You can now chat to our agents on WhatsApp. Click on the WhatsApp icon or add +27 82 328 6400 to your contact list.
This is a chat only service. WhatsApp call is unavailable and will not work.
- Monday - Sunday: 09h00 - 20h50 (including Public Holidays)
Emergency after hours service for flights departing within 24 HOURS ONLY available on WhatsApp from:
- Mondays - Friday: 06H00 - 08H50
- Saturday & Sunday: 07h00 - 08H50
- Daily: 21h00 - 00h00
Alternatively you can request an After Hours Emergency Service call back for flights departing within 24 HOURS ONLY via the contact form.
For updates regarding your affected booking click here.
Level 1 travel information:
For all amended travel times affected by the national curfew, please refer to your e-ticket emailed to you before your scheduled flight departure. Click on Manage Booking Tools and insert your airline reference number on your e-ticket.
For any of the issues below, kindly use the form for a quicker response.
Date change request
Confirmation of date change quotes
Confirmation of refund quotes
Cancellation and refund requests
Rebook your suspended ticket