The Zebra lodge is always out of our budget but we manage to book a one night stay with breakfast included, out of season. The room and all the glass windows and roof was stunning. As well as all the extras to keep us warm on this cold night. Unfortunately we were only welcomed by one employee that did not want to give the key to our room, because I could not download the online registration, I eventually insisted as the weather was becoming unpleasant. (I had proof of payment on my phone) The temperature of the water for the shower/bath was not very hot and in the advertisement it also said "jacuzzi" - unfortunately there wasn't. BUT We were so happy to view the ZEBRA'S in the morning, but more attention to communication with guests can be given, concerning the power outage etc.

Establishment Response:

Dear valued guest,

Thank you for taking the time to share your feedback about your recent stay at JBAY ZEBRA LODGE. We truly appreciate your input and apologize for any inconveniences you may have experienced during your visit.

We would like to clarify our check-in process, as mentioned in your review. We do require online check-in for all arriving guests, as this helps us streamline the registration process and ensure a smooth arrival experience for everyone. Additionally, we kindly ask guests to present their passports upon arrival for the purpose of registration, as this is a standard practice in the hospitality industry.

Regarding the issue you mentioned about the water temperature, we apologize for any discomfort you encountered. The water temperature is generally set at 45 degrees Celsius to provide a comfortable and safe bathing experience. There is no Jaccuzi in any room. However, we understand that personal preferences can vary, and we will certainly take your feedback into consideration as we continuously strive to enhance our services.

We also acknowledge the inconvenience caused by the electricity outage on the day of your stay. Strong winds can sometimes disrupt the power supply from 6am to 8pm, and we're glad that our backup generator allowed us to provide essential services during this time. We understand the importance of electricity for our guests' comfort and convenience and are grateful for your understanding in this matter.

Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our guests. We sincerely apologize for any inconveniences you faced and hope that you will consider staying with us again in the future. Please feel free to contact us directly if you have any further concerns or questions.

Thank you once again for choosing JBAY ZEBRA LODGE for your stay.

Warm regards,
Florbela

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