{ "@context": "https://schema.org/", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "How do I make a booking?", "acceptedAnswer": { "@type": "Answer", "text": "Select a travel destination, dates and search. Its that easy. Filter for your preference and and select the best flight for you. Add travel products for example insurances or flexible travel dates. Select your preferred payment method. You have now successfully made a booking. Follow the same flow to book hotels and cars with Travelstart. Please make sure that the names of the travellers are correct, as your computer may have stored the details from a previous booking. In order to delete the history, you need to clear your cache/cookies which can be done in your settings on the Internet Browser." } }, { "@type": "Question", "name": "How do I know that my booking is confirmed?", "acceptedAnswer": { "@type": "Answer", "text": "You will receive a booking confirmation after you have successfully made a booking. Once your payment has been successfully completed you will receive an E-ticket from Travelstart. Your E-ticket is the final confirmation of your Booking." } }, { "@type": "Question", "name": "How do I request or re-send my e-ticket?", "acceptedAnswer": { "@type": "Answer", "description": "Sign into your account, click on the profile icon and select dashboard. Select upcoming flights in the pane on the left of the page, choose the correct flight that you would like to resend a ticket for and click resend ticket. You can view your e-ticket with an option to also re-send your e-ticket to yourself on Flapp https://www.travelstart.co.za/lp/products-services/mobile-apps", "text": "If you do not have an account with us, you can register for one, using the same email address that you used to make the booking. Your booking will automatically appear in your account. Should you still require assistance please use the contact form on this page https://www.travelstart.co.za/lp/contact-us" } }, { "@type": "Question", "name": "What happens if I make a booking and do not receive any confirmation?", "acceptedAnswer": { "@type": "Answer", "text": "This could mean that your booking is in a pending status. For assistance with this kindly email urgent@travelstart.com. On Flapp select the option to cancel booking and an email will be populated and sent to urgent@travelstart.com. If you opted for Cash or EFT payment, it will cancel itself automatically after time. Please do not rebook a new ticket if you have not received confirmation of your booking without contacting us first, even though you have completed the booking process." } }, { "@type": "Question", "name": "What is the difference between a direct flight, a non-stop flight and a flight with a connection?", "acceptedAnswer": { "@type": "Answer", "text": "Non stop flight gets you to your destination with no stops along the way. Direct flights, despite the name, will also take you to your destination, but may a stop elsewhere in between without you having to leave the airplane. Please note you may need a transit visa for these flights. A flight with a connection requires the passengers to change from one plane or airline to another at an intermediate point, called the connecting point, on the way to their destination." } }, { "@type": "Question", "name": "Do I have enough connection time between my flights?", "acceptedAnswer": { "@type": "Answer", "text": "Any connections offered by Travelstart, is guaranteed by the airline that you are being offered enough time to connect from one flight to another. Distances between gates differ vastly from airport to airport. It is your responsibility to arrive at the gates on time. What if you booked two or more separate tickets? Then the airline will not guarantee that the connection times are sufficient, or that you will be taken care off in the case of the delay." } }, { "@type": "Question", "name": "Can I book a flight with a stopover?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, you can. Just book a multi city flight on our website or app. Ensure you have the right visas for all stop overs." } }, { "@type": "Question", "name": "Can I travel from one destination and return from/to another?", "acceptedAnswer": { "@type": "Answer", "text": "Absolutely, using our multi city feature on both web and App. Select all of your departure and returning cities and date, then search, filter and select the best flight for you. If you need assistance, you can contact us using the Contact Form by visiting: https://www.travelstart.co.za/lp/contact-us" } }, { "@type": "Question", "name": "Can you help me with an 'around the world' ticket?", "acceptedAnswer": { "@type": "Answer", "text": "Unfortunately you cannot book an \"around the world\" ticket on our website or app. Please Contact Us to speak to an expert by visiting: https://www.travelstart.co.za/lp/contact-us" } }, { "@type": "Question", "name": "Can I make a reservation for more than 9 passengers in the same booking?", "acceptedAnswer": { "@type": "Answer", "text": "This is not possible on our website or app. Please contact our Groups Department to request a quote or speak to an expert by visiting: https://www.travelstart.co.za/lp/group-travel" } }, { "@type": "Question", "name": "How do I book an unaccompanied minor?", "acceptedAnswer": { "@type": "Answer", "text": "Please contact the airline directly to book a ticket for an unaccompanied child as we are not permitted to make these reservations." } }, { "@type": "Question", "name": "What is the price difference for children/ minors?", "acceptedAnswer": { "@type": "Answer", "text": "The price difference for children is always airline dependant. Generally one can expect to pay about 25% less off the base fare of an adult price." } }, { "@type": "Question", "name": "How do I travel with an infant / request a baby basket?", "acceptedAnswer": { "@type": "Answer", "text": "Children under the age of 2 usually do not get their own seat. To make a request for a baby basket, please Contact Us by visiting https://www.travelstart.co.za/lp/contact-us to process this request. A service fee will apply to process this request." } }, { "@type": "Question", "name": "Can I earn Airmiles when I make a booking with you?", "acceptedAnswer": { "@type": "Answer", "text": "Unfortunately we cannot help you redeem your air miles. You can earn air miles when you book with us, be sure to add your frequent flyer number to your booking." } }, { "@type": "Question", "name": "Am I able to use third party loyalty points to make a booking on the Travelstart Website?", "acceptedAnswer": { "@type": "Answer", "text": "At this time, we are not able to process any Bookings paid using loyalty points. Should you wish to use your loyalty points please contact the relevant Third Party." } }, { "@type": "Question", "name": "Where can I put in my frequent flyer number?", "acceptedAnswer": { "@type": "Answer", "text": "You can also add your Frequent Flyer number directly on the website in the booking flow. For an existing booking or should you require assistance to add your frequent flyer number to your booking, please Contact Us using the contact form on this page: https://www.travelstart.co.za/lp/contact-us" } }, { "@type": "Question", "name": "How can I get a tax invoice for my booking?", "acceptedAnswer": { "@type": "Answer", "text": "If you require a tax invoice, please send through a VAT invoice request to payments@travelstart.com with your Travelstart booking reference and we will forward the invoice to you. If you made your booking through Flapp, please login to Flapp, pull up your booking, select \"Request invoice\" (a pre-formatted email will be sent to info@travelstart.com)." } }, { "@type": "Question", "name": "How long after making my booking on Flapp or the website should it take before I receive a booking confirmation?", "acceptedAnswer": { "@type": "Answer", "text": "The booking confirmation is automated and therefore you should receive this within 24 hours. If you do not receive an email it could be that your details were incorrectly recorded. Please email: urgent@travelstart.com" } }, { "@type": "Question", "name": "When I book a ticket through you what additional services/products am I able to purchase?", "acceptedAnswer": { "@type": "Answer", "text": "Travel extras that we offer will differ from flight to flight. To see a full list of our offerings, please visit: https://www.travelstart.co.za/lp/products-services/overview. Cancellation Refund - Anytime, any reason; Flexible Travel Dates; Visa Denied Service; International Travel Insurance; Automated Check-in and more." } }, { "@type": "Question", "name": "How do I add additional baggage to my booking?", "acceptedAnswer": { "@type": "Answer", "text": "To increase your baggage allowance, you can do this directly on the airline's website by using your check-in/airline reference displayed on your e-ticket." } }, { "@type": "Question", "name": "How do I request a wheelchair?", "acceptedAnswer": { "@type": "Answer", "text": "Please Contact Us and we will assist you at no additional charge: https://www.travelstart.co.za/lp/contact-us" } }, { "@type": "Question", "name": "Why do I need to present my credit card for certain flights?", "acceptedAnswer": { "@type": "Answer", "text": "Certain airlines may request to see the credit card that was used to pay for the booking at check-in in order to avoid possible fraud." } }, { "@type": "Question", "name": "Need help with a NEW booking?", "acceptedAnswer": { "@type": "Answer", "text": "Contact our Travelstart Live agents for guidance and assistance on making a new booking 021 020 0059 or via email at: live@travelstart.com" } }, { "@type": "Question", "name": "How do I pay for my booking?", "acceptedAnswer": { "@type": "Answer", "text": "You can pay with: Cheque Card, Credit Card, EFT, 3D - Secure Cheque Card, Ozow / IPay Instant EFT, 3D Secure Credit Card, Budget Credit Card, Pay@ (Pep and Pick and Pay)." } }, { "@type": "Question", "name": "How do I pay with EFT?", "acceptedAnswer": { "@type": "Answer", "text": "When you make a booking with us and select EFT as your payment option your confirmation email will contain a payment link where our banking details will be displayed. Please make payment as required. Bearing in mind that your booking will expire by 23h59pm on the evening of your bookings should payment not be made. Once you have made payment do not forget to send us your Proof of Payment to payments@travelstart.com Travelstart understands that clearance timing may differ depending on your bank, but not to worry just as long as you send us the proof of payment in time. Use your Travelstart booking reference number and any travellers surnames sent to you in the booking confirmation as your reference. Please note a payment should be made immediately in order to have the quoted price guaranteed." } }, { "@type": "Question", "name": "Why am I not given the option to pay with EFT, SID?", "acceptedAnswer": { "@type": "Answer", "text": "EFT payment option and SID is only available for flights that depart in 72 hours or more." } }, { "@type": "Question", "name": "When do I pay for my booking?", "acceptedAnswer": { "@type": "Answer", "text": "You should pay immediately or before midnight (South African time) on the day the booking was made in order to have the quoted price guaranteed." } }, { "@type": "Question", "name": "Is it safe to make the payment online?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, absolutely! Nothing is more important to us than the privacy and integrity of your personal information. Our website is protected with Thawte SGC-enabled SSL Certificates and displays the Thawte Secured Seal on secure pages." } }, { "@type": "Question", "name": "Can I pay with two different credit cards?", "acceptedAnswer": { "@type": "Answer", "text": "It is not possible to pay partially for one ticket with two different forms of payments. If you have more than one passenger and would like to pay for each ticket separately, then you will need to make separate bookings." } }, { "@type": "Question", "name": "My payment was declined, but I would still like to book?", "acceptedAnswer": { "@type": "Answer", "text": "Please contact us at urgent@travelstart.com as the booking might still be active." } }, { "@type": "Question", "name": "Do I have to pay taxes on my tickets?", "acceptedAnswer": { "@type": "Answer", "text": "Airport departure taxes are included in the prices you see on our Website and App." } }, { "@type": "Question", "name": "When and how will I receive my ticket?", "acceptedAnswer": { "@type": "Answer", "text": "It will be emailed to you after we receive your payment. Please note that this may take up to 24 hours." } }, { "@type": "Question", "name": "Where can I find my reference number to check-in?", "acceptedAnswer": { "@type": "Answer", "text": "Your reference number can be found on your e-ticket right next to the flight information. On Flapp, your check-in reference is available when you view your e-ticket or select to check in on your booking: https://www.travelstart.co.za/lp/products-services/mobile-apps" } }, { "@type": "Question", "name": "Will I receive a ticket from low cost carriers?", "acceptedAnswer": { "@type": "Answer", "text": "Some low cost carriers do not send out tickets but will email you a booking confirmation which you will use to check-in with instead." } }, { "@type": "Question", "name": "Can I change the dates on my ticket?", "acceptedAnswer": { "@type": "Answer", "text": "The rules vary between airlines and different rules pertain to each airfare and booking class. Please note that a handling fee may apply when we check the fare conditions of your ticket for you even if the outcome is that the airline does not allow changes." } }, { "@type": "Question", "name": "Can I get a quote for changes to my booking?", "acceptedAnswer": { "@type": "Answer", "text": "Should you wish to make any changes to your bookings, kindly Contact Us and one of our agents will be in contact with you to provide further assistance: https://www.travelstart.co.za/lp/contact-us" } }, { "@type": "Question", "name": "What if I booked a ticket with more than one flight and only want to use some of the flights and cancel the other/s?", "acceptedAnswer": { "@type": "Answer", "text": "You may choose to fly on your outbound flight and not use your return flight. However, this does not apply the other way around. If you don't check in for one of your flights, the airline will cancel all the remaining parts of the ticket, which will become invalid. Please note that you will not get any money refunded for any parts of the ticket not used." } }, { "@type": "Question", "name": "Can I change departure or destination city on my booking / ticket?", "acceptedAnswer": { "@type": "Answer", "text": "No, it is unfortunately not possible to change departure or destination cities on your booking." } }, { "@type": "Question", "name": "Can I change the passenger name on my ticket?", "acceptedAnswer": { "@type": "Answer", "text": "With the exception of low cost carriers, most airlines do not accept name changes after the ticket has been issued. It is sometimes possible to correct a few letters on a ticket against a fee, if the name has been miss-spelled. If the name on your ticket is not correctly spelled, please Contact Us on the day the booking was made to assess whether we can assist you by visiting: https://www.travelstart.co.za/lp/contact-us" } }, { "@type": "Question", "name": "Can I correct the spelling of my name on the ticket?", "acceptedAnswer": { "@type": "Answer", "text": "In most cases, the airline will permit us to correct the passenger name on the ticket at a fee should the spelling mistake be no more than 3 letters in the name. Low cost carriers are usually more flexible to such changes, however, may charge a fee." } }, { "@type": "Question", "name": "How do I cancel my booking?", "acceptedAnswer": { "@type": "Answer", "text": "Please Contact Us so that we can check whether your ticket is refundable. Not all tickets are refundable with many being only partially refundable Once we have established the possible refund you are entitled to, we will request it with the airline on your behalf. The refund will be made by the airline directly to the account the booking was originally paid with. This can take 6 to 8 weeks depending on the airline. Please note that we charge a refund administration fee to facilitate the refund request. To Contact Us, please visit: https://www.travelstart.co.za/lp/contact-us" } }, { "@type": "Question", "name": "If I miss my flight, can I still make changes to my Booking?", "acceptedAnswer": { "@type": "Answer", "text": "Airline Rules differ in this regard, in order to confirm whether a change is possible, kindly contact us (insert Contact form). Should you need urgent assistance, kindly contact us on 0214684300 or urgent@travelstart.com" } }, { "@type": "Question", "name": "What Products are available to the South African Market?", "acceptedAnswer": { "@type": "Answer", "text": "Cancellation Refund - Anytime, any reason; Medical Cancellation Refund - Within 7 Days; Flexible Travel Dates; Premium Service Package; Premium Service - Zero Administration Fees; Premium Service - Priority Assistance; Airline Liquidation Protection; Automated Check-in. Please visit our Products and Services page to view a full list of our offerings: https://www.travelstart.co.za/lp/products-services/overview" } }, { "@type": "Question", "name": "Why should I purchase your Cancellation refund anytime any reason?", "acceptedAnswer": { "@type": "Answer", "text": "This product will cover you for at least a partial a full refund of your booking airfare and taxes, whatever the reason for cancelling. For full information, see the policy Trip Cancellation and Refund Guarantee page: https://www.travelstart.co.za/lp/products-services/cancellation-refund-days" } }, { "@type": "Question", "name": "How do I book special baggage, for example sporting equipment?", "acceptedAnswer": { "@type": "Answer", "text": "Airlines do request that special luggage / additional luggage is reported before departure and they will charge a fee that will need to be paid at the airport with the respective airline." } }, { "@type": "Question", "name": "How do I make a seat and meal request?", "acceptedAnswer": { "@type": "Answer", "text": "You are able to book a seat/s or select a meal preference during the booking flow. Please note that we are only able to offer this for certain airlines, should it not be available you will be able to do this 24 to 48 hours before your flight when the online check in opens." } }, { "@type": "Question", "name": "What must I do if I want to bring my pet (cat or dog)?", "acceptedAnswer": { "@type": "Answer", "text": "Please book your pet directly with the airline. We are unfortunately not permitted to handle any pet bookings." } }, { "@type": "Question", "name": "Do you provide visa information?", "acceptedAnswer": { "@type": "Answer", "text": "Unfortunately we do not currently offer visa services at Travelstart. Please visit the nations consulate/ embassies site and follow all the relevant procedures and requirement to apply for a Visa." } }, { "@type": "Question", "name": "When do I check in and at which terminal?", "acceptedAnswer": { "@type": "Answer", "text": "Domestic flights: 1 hour prior to departure, International flights: 2 hours prior to departure, Flights to and from USA: 3 hours prior to departure is recommended." } }, { "@type": "Question", "name": "How much luggage can I take with me?", "acceptedAnswer": { "@type": "Answer", "text": "The rules vary between airlines and destinations. The rules vary between airlines and destinations. Your baggage information is also available in your confirmation email. Please visit your airline website to find out more." } }, { "@type": "Question", "name": "What am I not allowed to bring on board?", "acceptedAnswer": { "@type": "Answer", "text": "Airline regulations differ and are constantly changing. For an accurate list of items that are not permissible on board kindly contact the airline." } }, { "@type": "Question", "name": "Will my luggage be checked through even though I have a transfer to my final destination?", "acceptedAnswer": { "@type": "Answer", "text": "If you are travelling with the same airline the entire journey, your luggage is most likely to be checked through to your final destination. However, in some countries you need to re-check your luggage at the first stop in that country, for example in the United States, Thailand and South Africa. If you travel on two tickets in order to get to your final destination, please advise the check-in staff to find out if your luggage will be checked through." } }, { "@type": "Question", "name": "Do I need a passport?", "acceptedAnswer": { "@type": "Answer", "text": "You will need a passport for regional and international travel. Your passport must be valid for at least 6 months after your return and some countries require that you have at least one blank page in your passport. Not complying with these rules will most likely cause the airline to deny you boarding. As visa regulations differ from country to country, please call the respective embassy directly. Please check with every relevant embassy as per your itinerary about their visa regulations. Please note that certain countries will require a visa even if you are only transferring in that country." } }, { "@type": "Question", "name": "Do I need a Visa?", "acceptedAnswer": { "@type": "Answer", "text": "As visa regulations differ from country to country, please call the respective embassy directly. Please check with every relevant embassy as per your itinerary about their visa regulations. Please note that certain countries will require a visa even if you are only transferring in that country." } }, { "@type": "Question", "name": "How do I find out if there are any Health Requirements for the country I am travelling to?", "acceptedAnswer": { "@type": "Answer", "text": "As Health Requirements differ from country to country, please call the respective Embassy or contact your doctor. You could also access the following website for more information: www.iatatravelcentre.com." } }, { "@type": "Question", "name": "Do I need to reconfirm my flights with the airline? How do I do it?", "acceptedAnswer": { "@type": "Answer", "text": "It is not necessary to reconfirm your flight. However, we strongly recommend that you call the airline directly at least 48 hours prior to departure or alternatively you can check your booking on the airline's website." } }, { "@type": "Question", "name": "Can I easily unsubscribe from your newsletter?", "acceptedAnswer": { "@type": "Answer", "text": "Yes you can. You will find a link to unsubscribe in the footer of the newsletter. When you click on it, your browser will open a pop-up where you enter your email address and submit the request. This will stop the newsletter being sent to you." } }, { "@type": "Question", "name": "How do I take advantage of your Promotions/Sales?", "acceptedAnswer": { "@type": "Answer", "text": "When Travelstart has a Promotion or Sale, the details of which will be displayed on the specific section. All Promotions/Sales have their own restrictions. (Booking and Travel Dates, Domestic/International, Airlines, Availability)." } } ] } Frequently Asked Question

Frequently Asked Questions

Categories

Bookings

  1. Select a travel destination, dates and search. Its that easy.
  2. Filter for your preference and and select the best flight for you.
  3. Add travel products for example insurances or flexible travel dates.
  4. Select your preferred payment method.
  5. You have now successfully made a booking.
  6. Follow the same flow to book hotels and cars with Travelstart.
  7. Please make sure that the names of the travellers are correct, as your computer may have stored the details from a previous booking. In order to delete the history, you need to clear your cache/cookies which can be done in your settings on the Internet Browser.

You will receive a booking confirmation after you have successfully made a booking.

Once your payment has been successfully completed you will receive an E-ticket from Travelstart.

Your E-ticket is the final confirmation of your Booking.

Sign into your account, click on the profile icon and select dashboard.

Select upcoming flights in the pane on the left of the page, choose the correct flight that you would like to resend a ticket for and click resend ticket.

On Flapp you can view your e-ticket with an option to also re-send your e-ticket to yourself.

If you do not have an account with us, you can register for one, using the same email address that you used to make the booking. Your booking will automatically appear in your account.

Should you still require assistance please use the contact form.

This could mean that your booking is in a pending status. For assistance with this kindly email urgent@travelstart.com. On Flapp select the option to cancel booking and an email will be populated and sent to urgent@travelstart.com.

If you opted for Cash or EFT payment, it will cancel itself automatically after time. Please do not rebook a new ticket if you have not received confirmation of your booking without contacting us first, even though you have completed the booking process.

Non stop flight gets you to your destination with no stops along the way.

Direct flights, despite the name, will also take you to your destination, but may a stop elsewhere in between without you having to leave the airplane. Please note you may need a transit visa for these flights. A flight with a connection requires the passengers to change from one plane or airline to another at an intermediate point, called the connecting point, on the way to their destination.

Any connections offered by Travelstart, is guaranteed by the airline that you are being offered enough time to connect from one flight to another.

Distances between gates differ vastly from airport to airport. It is your responsibility to arrive at the gates on time.

What if you booked two or more separate tickets?

Then the airline will not guarantee that the connection times are sufficient, or that you will be taken care off in the case of the delay.

Yes, you can. Just book a multi city flight on our website or app. Ensure you have the right visas for all stop overs.

Absolutely, using our multi city feature on both web and App. Select all of your departure and returning cities and date, then search, filter and select the best flight for you.

If you need assistance, you can contact us using the Contact Form.

Unfortunately you cannot book an "around the world" ticket on our website or app. Please Contact Us to speak to an expert.

This is not possible on our website or app. Please contact our Groups Department to request a quote or speak to an expert.

Please contact the airline directly to book a ticket for an unaccompanied child as we are not permitted to make these reservations.

The price difference for children is always airline dependant. Generally one can expect to pay about 25% less off the base fare of an adult price.

Children under the age of 2 usually do not get their own seat. To make a request for a baby basket, Contact Us to process this request.

A service fee will apply to process this request.

Unfortunately we cannot help you redeem your air miles.

You can earn air miles when you book with us, be sure to add your frequent flyer number to your booking.

At this time, we are not able to process any Bookings paid using loyalty points. Should you wish to use your loyalty points please contact the relevant Third Party.

You can also add your Frequent Flyer number directly on the website in the booking flow. For an existing booking or should you require assistance to add your frequent flyer number to your booking, please Contact Us using the contact form.

If you require a tax invoice, please send through a VAT invoice request to payments@travelstart.com with your Travelstart booking reference and we will forward the invoice to you.

If you made your booking through Flapp, please login to Flapp, pull up your booking, select "Request invoice" (a pre-formatted email will be sent to info@travelstart.com).

The booking confirmation is automated and therefore you should receive this within 24 hours. If you do not receive an email it could be that your details were incorrectly recorded. Please email urgent@travelstart.com.

Travel extras that we offer will differ from flight to flight. Please click here to see a full list of our offerings.

To increase your baggage allowance, you can do this directly on the airline's website by using your check-in/airline reference displayed on your e-ticket.

Please Contact Us and we will assist you at no additional charge.

Certain airlines may request to see the credit card that was used to pay for the booking at check-in in order to avoid possible fraud.

Contact our Travelstart Live agents for guidance and assistance on making a new booking 021 020 0059 or via email at live@travelstart.com.

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