Repatriation Flights: The Ins and Outs

[Updated August 2020]

Repatriation flights are on the rise with many citizens anxiously waiting to return home from their travel destinations.

Do you need to book a repatriation flight or fly overseas for essential travel? We can assist you!

Book your essential flight with one of our travel agents

Our very own Country Manager of Travelstart Nigeria, Philip Akesson, a Swedish National, assisted the Swedish Embassy and representatives from consulates of the Nordic countries in getting 175 stranded Nordic citizens home. 

We chatted to Philip about his personal experience with repatriation flights. Here’s what he had to say:

repatriation flights

Travelstart: What was your experience like? 

Philip: I was asked to assist at the airport to ensure that each passenger had the necessary documentation and to check them in for their flight. Since the usual airport staff were not on duty, it was up to the countries’ consulates and airline crew to carry out these tasks. 

This repatriation flight was a very successful collaboration between the Nordic countries. They all worked together to secure a chartered plane for their citizens and residents. Personally, it was a nice experience to be part of the collaboration and a great example of how countries can come together and solve challenges in difficult times!

Travelstart: Who is responsible for organising repatriation flights?

Philip: Repatriation flights are most often initiated by the home countries. To gauge the demand, embassies in the respective countries ask their citizens, as well as residents, to complete an online form if they’re interested in travelling back home. Government and embassy officials at home and abroad then work closely with the airlines and local authorities to gain the necessary approvals for a repatriation flight.

Travelstart: How does the process unfold?

Philip: The process can differ depending on the countries involved and the reason for why there is a demand for a repatriation flight in the first place. It’s also important to mention that repatriation flights are different from evacuation flights. For many repatriation flights during COVID-19, this is how the process has unfolded:

  1. The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.
  2. Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
  3. Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized. 
  4. The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
  5. The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers. 

Travelstart: Is there a lot of paperwork to fill out?

Philip: Additional paperwork is often required. In the case of our current COVID-19 situation, the embassies typically help out with documents stating that you are scheduled on a repatriation flight. This makes it easier to clear police checkpoints and get to the airport. If possible, the embassies can assist in getting passengers to the airport.

At the check-in counter, you might need to show evidence of citizenship, residence permit, hotel reservations or proof of onward journey to your end destination. The documents needed depend on the immigration requirements of the arrival country. For example, if you book a flight to London but your end destination is Germany, it’s important to confirm what immigration rules apply in the UK during COVID-19 to ensure that you will be allowed to board your flight to London.

repatriation flights

Travelstart: How soon can you be repatriated after submitting an application?

Philip: There are many factors at play. The demand for a repatriation flight partly determines what options are commercially viable for the airlines and, also, how actively each country’s government initiates the repatriation. Additionally, these flights require permissions from the country of departure. All of this can take some time.

Travelstart: How much does a repatriation flight cost?

Philip: The price of the ticket varies greatly but I’ve heard that a common benchmark is around the normal price of Premium Economy. It’s important to note that the price the airline sets needs to be commercially viable which depends on a range of factors. These planes often fly without paying passengers one leg of the trip and during COVID-19 middle seats are often left empty. In addition, the cost of the crew may be higher than normal due to the increased risk.

Travelstart: Does travel insurance cover repatriation?

Philip: There is no standard answer as this depends completely on the insurance policy you have taken out. Given the global scale of this situation, many insurance companies may try to reduce their risk exposure. 

Travelstart: Which type of aircraft or airlines offer repatriation services?

Philip: It’s important to remember that repatriation flights are paid for by the passengers and they need to be commercially viable for the airlines. The number of passengers, distance travelled, and other factors mentioned above determine which airlines can offer their services and which of their aircraft would be most suitable. Carriers ranging from the global giants to lesser-known charter airlines have carried out repatriation flights from and to South Africa.

repatriation flights

Important information for passengers being repatriated home:

Before boarding a flight, all passengers are subjected to pre-flight screening and if they present COVID-19 symptoms, they will not be allowed to board. 

Upon landing back in South Africa, passengers are subjected to onboard screening before they can disembark the plane, and are escorted to a quarantine facility where they will remain for 14 days.  

Numerous airlines have been involved in repatriating fellow South Africans back home from countries like Australia, the USA, UK, Brazil, Egypt, Italy, Germany and the Maldives, to name a few. To date, over 600 South Africans have successfully been repatriated, with over 3,000 in different parts of the world still waiting to get home. 

And there you have repatriation flights explained. Do you have any other questions regarding travel during COVID-19 or how to stay safe? Head on over to our Essential Travel page for all the latest information on what you need to book a domestic flight. 

 

Looking for travel inspiration and things do while you’re sitting at home? We’ve got lockdown covered with tips and tricks to keep you busy.

Also read: How lockdown affects your travel plans

All information on this blog page was correct at the time of publishing and may change at any time without prior notice. Travelstart will not be held liable for loss or inconvenience resulting from the use of out-dated or incorrectly noted information.

Our Readers Comments

  1. HI there;…
    Will I have to opt for a Repatriation flight to UK on my spousal visa – around December 2020/Jan2021? Or should I be able to get a “normal” flight, which will be more affordable?

    Thanx in advance.

    • Hi Sonja,

      Thanks for getting in touch.

      People flying on a repatriation flight often have to pay double or sometimes even more. These charter flights are so expensive because of various reasons-

      Repatriation flight fly only few passengers. Thus, often end up paying for a round flight.
      Landing rights, permit to fly, and other flight permits are expensive than usual. These have to be arranged at a short notice, adding up to the cost.
      Staff wages flying on repatriation flight is costlier.
      Airlines have to arrange flights to countries outside their network. This means additional ground handling or ground service cost.

      However we are not able to advise if one is able to book commercial flights as we are currently waiting on the green list where travel is permitted as well as airlines to update their inventory. They are working on it this as quickly as possible as they are just as eager to start flying as are our customers. Please keep checking our website for more info.

  2. URGENT

    Hello

    I have a daughter who wants to return home to Johannesburg from London.

    Qatar Airways has flights on the 05 September 2020, to Johannesburg.

    My daughter has emailed the Embassy in London, but no response.

    We have four days to arrange everything.

    Please can you help.

    Thank You

    Regards

    • Hi there,

      Thanks for reaching out.

      For respiration flights you please feel free to contact us and one of our travel agents will assist you through the entire booking process.

      You can do so by using the following link:

      https://www.travelstart.co.za/lp/repatriation-flights

      Here you will also find the relevant information on our landing page, like what documents are required, what happens after you pay for your ticket, available repatriation flights and FAQ’s

      I’ve also passed your e-mail address onto one of MyAgents

  3. Hi there,
    I apologise if this query has already been asked previously. I need to fly to the UK in early December to start a new job, but I’m unsure whether to book an advertised international flight as I don’t know if they will be running by then. What do you advise is the best way forward? As I am not a British citizen I can’t be on a repatriation flight but I also need to be sure that I can get there then.

    • Hi Grace,

      Thanks for reaching out.

      At this stage all airlines are unable to give a fixed date when their flights will resume operation. This will depend on the lockdown restrictions of each country and when their borders will option. All airlines are working very hard to be ready to hit the ground running when the recovery eventually comes. We suggest to please keep checking the airlines website and the news for the most up to date information.

      Should you book now and the airline cancels that flight you would be liable for any penalties the airline charges when re-booking.

      As one is not sure exact dates we would suggest waiting closer to the time of departure, however the fares could also increase by then. It would be up to the customers discretion if they wish to book now or not.

  4. Hello there, a family member is currently in Cape Town and needs to go back home – to Nigeria. He is currently in hospital. Are there any repatriation flights for people who are not well? He is on an asylum permit and his Nigerian passport expired. Not sure what to do – please assist? thanks

    • Hi there,

      Thanks for reaching out and sorry to hear this.

      For this you would need to reach out. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized. However it will depend on the medical condition before a dissension is made.

      For assistance in booking a repatriation you welcome to log onto our site.

      Please note that these essential and repatriation flights cannot be booked on our website. You will need to contact one of our travel agents, who will assist you through the entire booking process. You will need to complete the Repatriation Flight Contact form found on our page:

      Please note that these essential and repatriation flights cannot be booked on our website.
      Contact us and one of our travel agents will assist you through the entire booking process.

  5. Hi I am currently stuck in the UK and my visa expired in July. I did contact the British Government and they said I must contact the high commission and I then contacted the embassy. I am waiting for them to register me on the database for a possible repatriation flights to South Africa, however I am not in a position to afford this possible flight as it is over R17000.00. The flight that I have to return is with British airways but they keep cancelling it. They will not give me a refund only a voucher (for another British airways flight). I am a student and cannot afford this. Please can you help me. I am not sure what to do.

    • Hi Jeanelize,

      Thanks for reaching out and sorry to hear this this feedback.

      For repatriation flights you would need to contact your nearest South African Embassy and they will need to advise if there will be another repatriation flight and which city it will be flying out of.

      Contact details for the Embassy / Consulate / High Commission can be found at the following link :
      http://www.dirco.gov.za/foreign/sa_abroad/index.htm

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

      People flying on repatriation flight often have to pay double or sometimes even more. These charter flights are so expensive because of various reasons-

      Repatriation flight fly only few passengers. Thus, often end up paying for a round flight.
      Landing rights, permit to fly, and other flight permits are more expensive than usual. These have to be arranged at a short notice, adding up to the cost. Staff wages flying on repatriation flight is costlier. Airlines have to arrange flights to countries outside their network. This means additional ground handling or ground service cost.

      BA like all airlines are unable to give a fixed date when their flights will resume operation. This will depend on the lockdown restrictions of each country and when their borders will option. All airlines are working very hard to be ready to hit the ground running when the recovery eventually comes.

      If you have booked your BA flight with Travelstart South Africa please e-mail urgent@travelstart.com with your Travelstart reference number and we can send you your options what BA is offering as per their directives.

  6. My Daughter is flying to the UK on 17 Aug with Qatar Airlines to start a new job. I have read all the information available on gov.uk but still am am not sure if she is required to have a COVID test before she flies? I have been told that it is a requirement from Qatar’s side but cannot find any information to corroborate this? Please help ?

    • Hi Angela,

      Thanks for getting in touch.

      A Covid test is not required when flying with Qatar unless they are going to a country that requires a Covid test.

      We do ask that you contact the UK Embassy to as that is the passengers final destination as well as Qatar to get the most up to date information, as this could change from their side at anytime.

    • Hi Angela,
      If you don’t mind me asking please could you let me know what route your daughter went through to get a Qatar flight to the UK? I am in the same position starting a new job in the UK in the next few months and unsure of whether to book what they show online or find another way. Thanks in advance.

  7. Good day Travelstart,

    I have both a German and South African passports and am looking to get repatriated back to Europe from SA.

    Do you know whether Germany must be my final destination, as I am aiming to fly to the Netherlands on the KLM repatriation flight?

    Please also send any additional information or links regarding KLM repatriation flights and procedures.

    Thank you

    • Hi Lisa,

      Thanks for reaching out.

      As Germany and Netherlands are both part of the European Union I do not think Germany would need to be your final destination. As long as you have the relevant documents the Embassy & airline need to see.

      However we ask that you follow up with them direct to get the most up to date information.

  8. hi there, my mum is scheduled to come back on 16 Aug, what is the process when she lands in JHB? Can she quarantine at her own home or will she be taken to a facility? If so, where is the facility, how can we find out?
    Thanks

    • Hi Shantal,

      Thanks for reaching out.

      Passengers flying back on repatriation flight will have to go into a government appointed facility.

      They would probably find this information out at the airport.

  9. Hi there.
    Who do we need to contact to try and repatriate my father in law from Ethiopia back home to South Africa.
    He was there because of work and wants to come home now.
    Please how can we get him home.
    Thank you

    • Hi Tania,

      Thanks for reaching out.

      Your father-in-law would need to contact his nearest South African Embassy and they will need to advise if there will be another repatriation flight and which city it will be flying out of.

      Contact details for the Embassy / Consulate / High Commission can be found at the following link :
      http://www.dirco.gov.za/foreign/sa_abroad/index.htm

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

      Family members who require more info about their loved ones who will be repatriated can contact the department of international relations and corporation (DIRCO) on the following contact details: email addresses
      They have a 24 hour command center in south africa and 2 e-mail address’s
      +27 12 351 1754 +24 12 351 1756

      cicc1@dirco.gov.za
      cicc2@dirco.gov.za

      They’ve set up an operation / command center and they will have it is staffed 24 hours. They will direct any inquiry they receive from any part of the world to the appropriate mission.

      Their mission is to support SA citizens stranded and they are available at the Embassy and ready to help.

  10. Good day

    My friend’s father passed away this evening (25 July 2020). She is currently in London. I would like to know who to contact regarding the repatriation of my friend from London to South Africa.

    Regards

    • Hi Tumi,

      Thanks for reaching out and condolences to your friend and her family over this sad time.

      For repatriation flights she would need to contact her nearest South African Embassy and they will need to advise if there will be another repatriation flight and which city it will be flying out of.

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

      Family members who require more info about their loved ones who will be repatriated can contact the department of international relations and corporation (DIRCO) on the following contact details: email addresses
      They have a 24 hour command center in south africa and 2 e-mail address’s
      +27 12 351 1754 +24 12 351 1756

      cicc1@dirco.gov.za
      cicc2@dirco.gov.za

      They’ve set up an operation / command center and they will have it is staffed 24 hours. They will direct any inquiry they receive from any part of the world to the appropriate mission.

      Their mission is to support SA citizens stranded and they are available at the Embassy and ready to help.

      You can also check on Emirates, Virgin Atlantic, Qatar and Etihad to see what repatriation flights they are offering and when.

  11. Hi

    I have family that worked in Lusaka and are stranded as they cannot drive through to return home to South Africa from Lusaka.

    They cannot fly as they are travelling with their Bakkie and Tools.

    They need to urgently return to South Africa. They have contacted the embassy, but no information.

    They have been there since February 2020 and funds are running out.

    • Hi Johanett,

      Thanks for reaching out.

      Zambia’s borders are open, but tight screening is in place. Sorry you are not receiving any information from the SA Embassy, however you would need reach out to them again. They would need advise if driving across the boarder is possible, what documents are required and the correct procedures to follow as well as being quarantined when back in South Africa.

  12. i am a south african citizen working in Dubai. I came on holiday in March and have been stuck in Cape Town due to the lockdown. I have a valid 2 year working visa and a job in Dubai which i am working remotely for at the moment. I arrived in CT on a emirates flight and have an open ticket back. i have seen there are flights from JHB for people returning to countries for work, but the catch is i am in a wheel chair and when these flights come available they fill up very quickly. How does someone with a disability go about getting on a priority listing for these flights. I understand i would have to fly out of JHB but really need to get back to dubai for my job

    • Hi Catherine,

      Thanks for reaching out.

      For repatriation flights you would need to contact the airine or Embassy direct.

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

      You are also welcome to reach out to Emirates direct for the most up to date information on their repatriation flights they offer and what documents they would need from you and procedures to follow. They might also be able to provide you with the most up to date information.

  13. Dear Sir Madam,

    I have carefully gone through this page of repatriation flights, I am currently in Swaziland have a permanent residency in Canada and I would like to check if I can book a flight to Canada in September 2020

    • Hi there,

      Thanks for reaching out.

      For repatriation flights you would need to contact your nearest embassy.

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

      Some of these charter flights can be extremely pricey. Because the inbound flight is likely carrying few—if any—passengers, customers on repatriation flights essentially end up paying for a round-trip journey even though they’re only flying one-way. Landing rights and staff wages may cost more than normal, too.

  14. My son (16 years) is starting school in the UK in September. He will be able to get a visa and permission to travel. Are there airlines who will accept him travelling alone. I know SAA requires under 18s to be accompanied by an adult.

    • Hi Michael,

      Thanks for reaching out. I’ve looked on SAA site and the advise As these are repatriation flights, SAA is unable to offer an Unaccompanied Minor service, all children under the age of 18 must be accompanied by an adult.

      I’ve searched on other airlines website, I”m afraid they do not provide information if they allow unaccompanied minors or not.

      You would need to contact your nearest Embassy of the airline direct to see if they would be able to assist with this re4equest.

  15. Dear Travel start
    You are seriously missing an opportunity here to sell seats or coordinate seats on repatriation flights to the Uk for example. The embassies are not contacting people – I have had to phone all the airlines myself and for example Air france wants to run more repatriation flights to Europe IE ALL european countries not just France as from PAris you can connect anywhere in Europe or the UK, if you are the greatest flight sales people that you claim then there is great opportunity to use the demand shown on your web site to help airlines meet that demand .
    However based on all your previous replies I am sure you will just say ” please contact your embassy’. I need to travel to London in early August business class and it would be great if you can list the options for me and sell me a seat rather than my calling the Uk embassy that doesnt answer or Air France or SAA or KLM. There is a great opportunity for you to step up and help.

    • Hi there,

      Thank you for taking the time to share your feedback.

      We were looking into this at one stage, however during this time we were and still are receiving high volumes of booking queries from our customer who need our assistance with bookings made through us.

      We ask that you reach out to your nearest Embassy.

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Regarding repatriation flights I’m afraid you would need to contact your nearest Embassy. Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

  16. Why don’t you guys as travel agents create a list of people who are needing a flight out or in of SA. I’m needing a flight out beginning of August. (I don’t want to take a flight from KLM (to early)or AirFrance) You guys are in the industry and are one of the first to known of the flights available (they occur suddenly). I didn’t know emirate’s even had one. Then you can email list and assist people getting a flight and earn commission or booking fee.

    • Hi Bernhard,

      Thanks for reaching out.

      We were offering this service at one stage however for reparation flights citizens need to get back home will need to contact their nearest Embassy.

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

  17. We reside in South Africa on Retirement Visas. My mother is terminally ill in the UK and we would like to fly to London and then return to South Africa. We have British passports…is return possible at this time on retirement visas?

    • Hi Mary,

      Thanks for reaching.

      Sorry to hear about your mother. I’m afraid I don’t think this would be possible. Repatriation flights are for citizens waiting to return home. However you welcome to contact DIRCO to see if they would be able to assist with a repatriation flight.

      We have found the following information: Passengers or family members who require more info about their loved ones who will be repatriated can contact the department of international relations and corporation (DIRCO) on the following contact details: email addresses
      They have a 24 hour command center in south africa and 2 e-mail address’s
      +27 12 351 1754 +24 12 351 1756

      cicc1@dirco.gov.za
      cicc2@dirco.gov.za

      They’ve set up an operation / command center and they will have it is staffed 24 hours. They will direct any inquiry they receive from any part of the world to the appropriate mission.

      Their mission is to support SA citizens stranded and they are available at the Embassy and ready to help.

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

  18. Hi,
    I am a South African Citizen with a long term family reunitification Visa. My children are both Dual German and South AFrican Citizens. We are booked on a repatriation flight in 2 weeks time. My husband is filling out all forms for German Embassy. Are there anything extra I need to fill in from my side, or
    will the German Embassy handle all. Children are underage and can not travel alone.

    • Hi Cheryl,

      Thanks for reaching out.

      The Embassy will advise on the correct procedure to follow as well as all the documents needed for a repatriation flight.

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

  19. Hi,

    Are there still repartition flights to SA from UK (London). My parents (SA citizens) have been stuck here for 3 months and are desperately trying to get information on how they can fly back to Cape Town.
    Are there contact details, links you could provide.
    Have tried phone the SA Embassy in London but it just goes to voicemail.
    Thanks

  20. Hi,

    I’m a British citizen (dual), and wish to get to the UK.

    I see there are flights from Johannesburg to Doha (2 hour stop over), then Heathrow.

    Can I fly via Doha to get to Heathrow, or should it only be an EU country, or direct flight?

    • Hi there,

      Thanks for getting in touch.

      It should not matter if you are flying via another country as long as you have all the relevant documents.

      For this you would need to follow up with the Embassy and airline you will be travelling with. They will provide you with the most up to date information.

  21. Hi travelstart,
    I have family members that need to return from USA to SA due to a death in the family. I have emailed and tried to contact any person in connection to the South African embassy in the USA, but not getting a response back. Please advise on how to go about getting in touch with an airline that does repatriation flights from USA to South Africa.

    • Hi Danielle,

      Thanks for reaching out and condolences to you and your family.

      Sorry to hear you struggling to get through to the South African Embassy. Maybe try contact the airlines direct to see if they are able to help. SAA and Qatar were offering repatriation flights.

      Contact them direct to see if they are still offering this.

  22. Hi There

    Please can I ask if there is any flights that will be available in July from SA to Australia? My family and I have been waiting since April to get on a flight. I am an Essential skills worker who was due to start work in New Zealand on 28th April. We are stuck In SA and unemployed. Very desperate to leave.

    • Hi Carla,

      Thanks for reaching out.

      At this stage all airlines are unable to give a fixed date when their flights will resume operation as South Africa is still in lockdown and they do not know if it will be extended. It all depends on the level we are at as well as the restrictions of each level. All airlines are working very hard to be ready to hit the ground running when the recovery eventually comes.

      For repatriation flights you would need to contact the closest Embassy. The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

  23. My husband and I have dual nationality – South African and British. We live permanently in PE, South Africa but are trying to get a repatriation flight to UK where our children are. We will stay with our children and look after the grandchildren as our daughter is a key worker.
    – What documents and permission do we need to ensure we can arrive in UK (our passports are valid) – to satisfy the SA gov. and customs ?
    – What permission do we need from the SA gov to leave the country and documents we must provide
    – We live in PE and will need permission to travel by road (airport closed) to JHB or CT to catch a flight.
    – We will need to ensure that all docs and permission from UK and SA in place prior to departing PE
    – From info sourced it would appear we need to have a confirmed flight booked and air ticket when requesting permission to leave SA and to arrive in UK – what happens if say SA refuses to give us permission and we have paid for air tickets?
    – Will SA give us the necessary permission if we are going to our family in UK ? We do not live there permanently but would stay with the family – do have proof of address (bank account) but not as yet registered with NHS or National Insurance. We would be away for a minimum of 3-6 months (we are in the process of selling up and will relocate to UK once we sell.
    Sorry for all the questions but we need to get the correct information as there is so much mis information out there and we need to make absolutely sure we have all the docs and permissions before we can travel (we would probably have to hire a car one way to CT or Jnb) so cant afford to be turned away by customs with incorrect docs/permission and also need to make sure of all the requirements before making a booking (ie if we lack the proof of permanent residence in UK will we still be able to get permission to go as we will be living with our daughter and family – who can provide the necessary letter etc)?
    Thanks so much for your help.
    Kind regards
    Ginny

    • Hi Ginny,

      Thanks for reaching out.

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

      If you are travelling from PE to Johannesburg you will need to get a certified letter confirming you are travelling on a repatriation flight so you need to drive from PE to OR Tambo.

      The Embassy and airline who will provide you with the most up to date information on what documents they will require from you, the correct procedures to follow as well as the cost involved.

  24. Hi there,

    I am in the Seychelles and needing to get back to SA – I see there are flights scheduled so not worried about that.

    But if I am leaving a COVID clear country, have negative corona test results with me, wear a mask and gloves the whole time and fly straight Mahe to JHB, will I still need to quarantine for two weeks in a hotel in Joburg when I land back home?

    Many thanks,
    Tammy

    • Hi Tammy,

      Thanks for reach out.

      On board screening is done by Port Health before disembarkation. Once cleared by immigration, passengers are escorted to an identified facility for the 14-day quarantine period.

      Every passenger would need to enter into quarantine for a minimum of 14 days at an identified government site regardless of where they are coming from.

  25. Hi! I study in the USA and have been wondering how the RSA is organizing flights to leave the country. My school has decided to open earlier and I really need to leave by the end of June or beginning of July. I had booked one ticket with Turkish Airlines for the end of June, but had to reschedule it for the 5th of July.

    I emailed the covid19travel team but I have not heard anything back from them and the DHA doesn’t answer phone calls or questions. How do we organize a flight to leave the country? The SAA repatriation flights offered do not offer anything close to where I need to go and are way too expensive anyway.

    Please help! This is urgent.

    Chris

    • Hi Chrislia,

      Thanks for getting in touch. You would need to contact your nearest South African Embassy and they will need to advise if there will be another repatriation flight and which city it will be flying out of.

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

      Family members who require more info about their loved ones who will be repatriated can contact the department of international relations and corporation (DIRCO) on the following contact details: email addresses
      They have a 24 hour command center in south africa and 2 e-mail address’s
      +27 12 351 1754 +24 12 351 1756

      cicc1@dirco.gov.za
      cicc2@dirco.gov.za

      They’ve set up an operation / command center and they will have it is staffed 24 hours. They will direct any inquiry they receive from any part of the world to the appropriate mission.

      Their mission is to support SA citizens stranded and they are available at the Embassy and ready to help.

  26. when will be the repatriation of Nigerians in South Africa be taken place
    any date in mind?
    we have been stranded and stuck in South Africa for over 2 months now

    • Hi there,

      Thanks for contacting us.

      For repatriation flights you would need to contact your nearest Embassy.

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

  27. Hi,

    how to get DHA approval to get into Repatriation US flight? it was requested approval to depart from South Africa but no contact details. SAA announced repatriation flight from Johannesburg to Washington on 14th June and requested for DHA approval. will you please let me know how to get approval?

    Regards,
    Rada

    • Hi there,

      Thanks for reaching out. Repatriation flights needs to be done through your nearest Embassy.

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

  28. My wife and I are US permanent residents and our children citizens. We are currently stuck in South Africa and we are looking for flights to return to the US. How can I find out what flights are available other than SAA?

    • Hi Dewald,

      Thanks for reaching out.

      For repatriation flights, you would need to contact the nearest Embassy for assistance.

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

  29. Hi my name is Candice
    I am a South African citizen, And
    I’ve been stuck in Nigeria for 4 months now and I went to get help in the embassy 2 times now but I’ve never had back from them.
    I am asthmatic and my condition is getting critical.

    • Hi Candice,

      Thanks for reaching out and sorry to hear this.

      For repatriation for flights one would need to contact their nearest Embassy. I’m afraid we are not able to assist.

      Passengers or family members who require more info regarding repatriation flight can contact the department of international relations and corporation (DIRCO) on the following contact details: email addresses
      They have a 24 hour command center in south africa and 2 e-mail address’s
      +27 12 351 1754 +24 12 351 1756

      cicc1@dirco.gov.za
      cicc2@dirco.gov.za

      They’ve set up an operation / command center and they will have it is staffed 24 hours. They will direct any inquiry they receive from any part of the world to the appropriate mission.

      Their mission is to support SA citizens stranded and they are available at the Embassy and ready to help.

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

  30. Hi Travelstart,

    What are options to return to the UK towards the end of June/beginning of July? I am an Irish/South African citizen studying in the UK, and need to return by early July. What airlines would be offering flights on this time-frame?

    Thank you for keeping us up to date through Covid-19!

    • Hi Greg,

      Thanks for getting in touch.

      At this stage all airlines are unable to give a fixed date when their flights will resume operation. This will depend on the lockdown restrictions of each country and when their borders will option. All airlines are working very hard to be ready to hit the ground running when the recovery eventually comes. We suggest to please keep checking the airlines website and the news for the most up to date information.

  31. Hi Travelstart,

    I am currently living and working in the UK. I desperately need to get back to Cape Town as my father is very ill. I have dual citizenship with SA and the UK but my SA passport expired in June 2019.

    I went to the SA High Commission in London this morning and they are closed until further notice. I have all the necessary documentation for an Emergency Travel Document, my SA ID book, along with a letter from my father’s doctor.

    How would I go about getting into the country? Would I be denied access if I show all the documentation I have?

    Would I qualify for a repatriation flight?

    Any advice you could offer would be greatly appreciated.

    Many thanks!

    • Hi Natalie,

      Thanks for reaching out and sorry to hear about your father.

      For repatriation for flights one would need to contact their nearest Embassy. I’m afraid we are not able to assist.

      Passengers or family members who require more info regarding repatriation flight can contact the department of international relations and corporation (DIRCO) on the following contact details: email addresses
      They have a 24 hour command center in south africa and 2 e-mail address’s
      +27 12 351 1754 +24 12 351 1756

      cicc1@dirco.gov.za
      cicc2@dirco.gov.za

      They’ve set up an operation / command center and they will have it is staffed 24 hours. They will direct any inquiry they receive from any part of the world to the appropriate mission.

      Their mission is to support SA citizens stranded and they are available at the Embassy and ready to help.

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

    • Hi Natalie are you able to get in contact with anyone? None of the numbers answer, no one replies my partner is in the UK and also trying to get back?

  32. We are Indian citizens working in US. Came to South Africa mid March and struck in Johannesburg. unfortunately, we could not get any information about repatriation flights to USA. We booked Qatar Airlines from Johannesburg to Chicago on 6th June, but airlines sent notification that the flight has been cancelled. Will you please let us know if there is any airlines flying from Johannesburg to USA?

    • Hi Rada,

      Thanks for reaching out.

      I’m afraid our borders are still closed. For repatriation flights you would need to contact your nearest Embassy.

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

  33. Hi Travelstart,

    Do you have ways to contact Saa?
    I registered for the repatriation plane. but it’s impossible to get hold of them for more information.

  34. Hi,

    I am a South African currently in Germany waiting upon a response from the SA Embassy in Berlin in regards to a repatriation flight taking place next week. In order for me to fly to SA, I need approved documentation from the DHA or the embassy, I haven’t received a response from either or?

    What are these documentations that I require?

    • Hi Caitlin,

      Thanks for reaching out.

      I’ve looked on SAA website, the only information they mention regarding documents is the following:

      All passengers must be in possession of the relevant travel documentation and approvals to enter the country they choose to fly to. Any fines received for passengers who do not have the correct documentation will be billed to the respective customer.

      It is best you follow up with the Embassy who have requested these documents. They should be able to provide further information on this.

  35. I am South African in UK on working visa. Unfortunately they will not renew my visa due to COVID19 and I have to go back to South Africa. So I’m trying to find out how i get back home within 2-3 months? is there is repatriation flight from UK to SA in August? or will there is normal flight resume hopefully?

    • Hi Luke,

      Thanks for reaching out.

      If our borders are not open within 2 – 3 months you would need to contact your nearest South African Embassy for a repatriation flight. Please click on the link below to find your nearest SA Embassy.

      http://www.dirco.gov.za/foreign/sa_abroad/index.htm

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

      Please keep checking the airlines website for the most up to date information when they will resume operation as well as the news.

  36. Hello, thanks for this information. Very informative. We are 2 Americans stuck in South Africa waiting to get back to Portugal where we flew in from months ago. We spent Dec/Jan in Portugal with plans set to go back in June for a job after we came to SA for a bit to volunteer and then got trapped here due to COVID19. Portugal is now allowing US citizens back into it’s country, but there are NO flights out of SA. We don’t have a home in the US because we had plans on traveling for a year and making our way back to Portugal for our job. Sadly, we don’t have a work visa in Portugal yet and had plans to do that this June. We do have a formal letter stating that we have a place to stay of our own, quarantine, job lined up, etc and hosts. My question is, I see a flight to Frankfurt on June 9th as repatriation, can we take that flight and then catch a flight from Portugal to there? Now that Portugal is letting people in we have clearance. Does a US passport holder only have the option of being repatriated back to the US? For us that isn’t an option- going back that is. We have been holding out in SA, but I only see airlines canceling flights not adding them as SA is not opening up. So I thought maybe repatriation flight might be an option, but to our country of work not citizenship. Thanks in advance for any advice you may offer.

    • Hi Kim,

      Thanks for reaching out.

      To our knowledge repatriation flights are for that countries citizen.

      Best to contact the Embassy direct for the most up to date information to see if it is possible for an American passport holder to get a repatriation flight into Germany.

  37. Good afternon
    I am a student currently in Spain. I have been doing an internship in Spain and my contract ends on the 26th of June 2020. I had a return flight booked with Qatar but they cancelled my flight and now i don’t know what to do.
    Can you please help me get a flight back home to South African for the first week of July.

    Regards
    Elizabeth

    • Hi Elizabeth,

      Thanks for reaching out. I’ve done a search using your e-mail address and unable to locate a booking.

      If you have booked with Qatar direct you would need to contact them as we will not have access to your booking. If they have not resumed operation by the time you are supposed to fly would would need to suspended for flight booking (place your booking on hold) and re-book at a later stage when they take the the skys again.

      The airlines have wavered their penalty fees, should there be any difference in fares and taxes the airline will have to charge for this.

  38. Hello

    We are South Africans currently in SA but live and work in the UK. We only have to be back in the UK on the 1st July to start working so would like to fly back min June if possible. Can you assist with how we register for repatriation flights and whether SAA would operate these flights for the whole month or only a short period of time.

    Thank you in advance

    Franco

    • Hi Franco,

      Thanks for reaching out.

      Please see the following link: https://bit.ly/36zDRAw and register online. SAA will respond advising if they are still offering flights from South Africa to the UK. Or you can reach out to KLM: https://klmf.ly/2XBBWY3 to see if they could assist.

  39. My Son is currently in South Africa he works in Egypt and need to get back how can I advise him to get a
    flight back

    • Hi Marinda,

      Thanks for reaching out.

      The Department of Home Affairs said it would allow South Africans to leave the country for Essential Travel: work, study, to take up permanent residency or to receive medical attention.

      “South Africa, like many countries in the world, has implemented travel restrictions as part of the measures put in place to fight the spread of Covid-19. Travel between countries is allowed in special circumstances.”

      Those who wish to return to countries they reside in will need a valid copy of their South African passport.

      They would also need a letter confirming their admissibility under the circumstances from the embassy or other diplomatic representatives of the country they want to travel to.

      “If returning by road or connecting via flights, the proof submitted needs to include permission from each transiting country,” the department said.

      This means proof of travel such as an air or bus ticket and the intended date of departure.

      “South Africans who fall in these categories and satisfy the criteria can send an email to Covid19travel@dha.gov.za.

      “An email will be sent to travellers who meet the criteria to enable them to proceed with their travel arrangements,” it added.

      For people traveling in groups, only one email with supporting documents of each member is needed.

      Members of the public can call 0800 60 11 90 for inquiries.

      You will need to contact the airline direct for flight bookings and they will assist and advise what documents they will require.

  40. Hi – Since the government announced international essential travel is allowed, how does one actually go about obtaining a flight? I work in the US and need to go back.

    • Hi there,

      Thanks for reaching out.

      The Department of Home Affairs said it would allow South Africans to leave the country for work, study, to take up permanent residency or to receive medical attention.

      “South Africa, like many countries in the world, has implemented travel restrictions as part of the measures put in place to fight the spread of Covid-19. Travel between countries is allowed in special circumstances.”

      Those who wish to return to countries they reside in will need a valid copy of their South African passport.

      They would also need a letter confirming their admissibility under the circumstances from the embassy or other diplomatic representatives of the country they want to travel to.

      “If returning by road or connecting via flights, the proof submitted needs to include permission from each transiting country,” the department said.

      This means proof of travel such as an air or bus ticket and the intended date of departure.

      “South Africans who fall in these categories and satisfy the criteria can send an email to Covid19travel@dha.gov.za.

      “An email will be sent to travellers who meet the criteria to enable them to proceed with their travel arrangements,” it added.

      For people traveling in groups, only one email with supporting documents of each member is needed.

      Members of the public can call 0800 60 11 90 for inquiries.

      You will need to contact the airline direct for flight bookings and they will assist and advise what documents they will require.

  41. Good Day

    My son is currently in China, they have been advise that they will continue with online classes for the rest of the Semester. Please advise if there is a repatriation flight scheduled from China and if you can provide details of who we can contact at the Chinese embassy or any other flights available from China to SA.

    • HI Simone,

      Thanks for reaching out. For repatriation flights your son would need to contact the nearest South African Embassy. Please click on the link provided below and on the letter for the Country is is currently in. It will come up with a list of South African Embassy’s in China.

      http://www.dirco.gov.za/foreign/sa_abroad/index.htm

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

  42. Hello. Are pets allowed on these repatriation flights please? I’m trying to get my 2 dogs and cats to Frankfurt (or anywhere else in the EU). Please let me know.

    • Hi Marion,

      Thanks for reaching out.

      From the information I have read No pets will be allowed on-board the flight.

      For the most up to date information we ask that you contact your nearest Embassy. Based on demand, the foreign ministry of the home country contacts airlines to see who can help facilitate a repatriation flight. That airline will have to provide the Embassy with feedback advising if they will allow pets onboard that repatriation flight or not.

    • Google for companies who do specialised pet travels. There are some in South Africa and also in Germany. I’m not sure if I’m allowed to post their names here. We are trying to get our cat down to South Africa as soon we can get out of Germany. They told us that they can use cargo flights for pets. Just make sure that you have the required paperwork, vaccinations and blood tests done for the entry into Germany.

  43. Hi my mother, 73 years of age, is currently stuck in New Zealand. She was supposed to fly back 7th of April but because of the lockdown was unable to because her flight was cancelled. How can we go about to get her back to South Africa. She would really like to get back home safely.

    • Hi Estelle,

      Thanks for reaching out. For repatriation fights your mom would need to contact her nearest South African Embassy in New Zealand.

      Contact details for the Embassy / Consulate / High Commission can be found at the following link :
      http://www.dirco.gov.za/foreign/sa_abroad/index.htm

      South African High Commission
      Level 7
      AON Centre
      1 Willis Street
      Wellington
      6011

      Postal Add:
      P O Box 25406
      Featherston Street
      Wellington
      6146
      New Zealand

      Tel: + 64 4 815 8484
      Fax: + 64 4 472 5010

      E-mail:
      wellington.dha@dirco.gov.za (Immigration and Civic Affairs)

      Website:
      http://www.dirco.gov.za/Wellington/

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

  44. Good afternoon,

    I am presently in Cambodia and would lie to fly at the end of June back home when I have finished my contract at an International school. I had a ticket for Qatar Airways that was issued through Travelstart for the end of July, but obviously it had been canceled. A few questions:
    How do I go about to get this ticket to be signed over to Qatar Airways to change to another flight? They cannot do anything without Travelstart signing over and they are organizing the repatriation flights.
    Are you aware if there are repatriation flights in June or will it just be commercial flights? Not clear about this from QA.

    Thanks for your support. I really need advice urgently as time is running out.

    • HI Elizabeth,

      Thanks for reaching out. For repatriation flights you would need to contact your nearest Embassy direct.

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

      If it is Qatar repatriation flight you might be able to use your Qatar tickets towards partial payment, however we are not able to advise on this, only Qatar can provide this information.

      For a normal date change – when Qatar resume operation for the route you wish to travel you would need to reach out to our fares team at: bookings@travelstart.com

      I’ve done a search using your name and surname and located your Travelstart booking. I see our team have already been in touch with you with your options for your flight ticket. An e-mail was sent from: schedulechanges@travelstart.com to the e-mail address used to make the booking.

      Your flights have been suspended. Should you have any other questions please e-mail bookings@travelstart.com or schedulechanges@travelstart.com
      We have a team managing that inbox who will respond. Or you can reach out to our agents via our Online Chat service we offer. This can be found on our website: http://www.travelstart.co.za on our homepage. (Bottom left of the screen you will see our chat emoji) Or you welcome to pop us a private message on our Facebook page and we will escalate your query to our fares team.

  45. Travel Start….you’re doing a great job with this platform. And I do hope that everyone will be reunited with their loves ones…

    In the meantime, I’d appeal for patience as the necessary officials do their best to help…its very difficult for all concerned.

    Cheers
    Sebe @ Eswatini

    PS…I’m patiently waiting travel ban lift so I can join my husband (newly wed) in Germany.

  46. I am a British citizen with a permanent South African visa stuck in Cape Town would like to return to the uk but British airways have cancelled my flight on June the 24 Th is there any other way of being repatriated

    • Hi Michele,

      Thanks for reaching out. You would need to contact the nearest British Embassy in South Africa for repatriation flights.

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

  47. Hi my dad is very ill and his brother is in London trying to get a flight to Cape town. What would be the best option for him to obtain a flight? We can get letters from the hospital to support his case if needed.

    • Hi Rose,

      Thanks for reaching out and sorry to hear about your dad. During this time South Africa’s boarders are closed and they are only allowing repatriation flights in and out of the country to get citizens back to their home country.

      If you uncle is needing to visit he would only be able to travel when South Africa opens its boarders and flights resume operation.

      Yours is safe travel.

  48. I have a valid residency for Kurdistan Iraq and reports indicate that they will be opening up their borders from the 22nd of May.

    My question is, is it possible to book a ticket on a Qatar airways repatrion flight that is returning to Doha from Johannesburg?

    I will have a onward ticket to fly from Doha to Erbil with Qatar airways as well.

    • Hi Louis,

      Thanks for reaching out. You will need to contact your nearest Embassy.

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.
      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

  49. Good day!

    I booked a ticket to the UK on Emirates Airlines through Travelstart and been in the UK since February, was due to fly back to Cape Town 29 April, when the news of the corona virus broke out I tried and get an early flight back home with no response and no help! after many emails I was told my flight with Emirates had been cancelled…

    Getting hold of Travelsart to find out about the earliest dates to get back home and then been told that I could only get a booking to Cape town the 1st June…

    Getting onto the Emirates site and the first available flights is the 1st July, when I emailed Travelsart to book me a flight back home, they tell me that the border is still closed but I see that is only for domestic and national flights and not international flights coming in! Planes are flying in and out every day.

    It seems like I will be stranded in the UK till next year because nobody is interested in getting you back home!

    Kind regards
    Kenneth

    • Hi Kenneth,

      Thank you for reaching out and taking the time to share your feedback with us. We regret to hear you have not had a great experience when trying to reach us.

      Due to Covid-19 our operations team received an influx of booking queries and they had to prioritise bookings by date of departure as there were and are many passengers affected. We do apologise for the delay in getting back to you.

      I’ve done a search using your e-mail address and found your Emirates flight booking for departing 29 April. Looking at the history of your booking our operations team e-mailed you on the 27th March letting you know your flights have been suspended as the airline was not operating.

      We can see you requested for us to quote on a date change. However due to the current situation we are unable to say when the airline will resume operation as lockdown could be extended again. Currently it is uncertain as to when the status of the lock down will improve.

      If our agents quote you on the next available fight and you accept the quote and pay for the changes, should lockdown be extended again and our boarders stay closed our agents would then need to re-quote on the new dates of travel. Emirates give one free change where they waiver their penalty fee however should their be a difference in fare and taxes, Emirates is charging this. Each time a change is made, should there be a difference in airfare and airport taxes our amendments team need to quote the passenger for this. We are governed by the airlines policy and I’m afraid we are not permitted to waiver those fees.

      Our amendments team sent you the following e-mail this morning:

      “”Please be advised that as per the President’s announcement made on 23 April 2020, the following will be take into consideration when assisting you with your booking:

      Level 4: Travel is prohibited travel. No inter-provincial travel permitted.
      Level 3: Domestic travel permitted with authorisation
      Level 2: Domestic travel permitted with no authorisation required
      Level 1: Restrictions on International travel

      Currently it is uncertain as to when the status of the lock down will improve.

      We advise that you contact us for assistance with the rebooking of your itinerary once there is a clearer directive available from the Government.

      If you require any further assistance, please do not hesitate to contact us on: bookings@travelstart.com or via our chat service or contact forms on the website.

      We do apologise for any frustration caused and the struggle in trying to reach us.

  50. Hi

    My sister is in Germany and we want to know when is the next repatriation flight to South Africa. She is 29 weeks pregnant and needs to get back to SA asap.

    • Hi Salma,

      Thanks for reaching out. For repatriation flights this will need to be done directly through the South African Embassy where they are able to provide you with the relevant information if there is a flight and if so the correct procedures to follow and what documents are needed and the cost.

      Contact details for the Embassy / Consulate / High Commission can be found at the following link :
      http://www.dirco.gov.za/foreign/sa_abroad/index.htm

  51. Good day

    My girlfriend is currently stuck in Doha.
    We have tried calling the South African embassy in Doha as well as sent emails to them without reply.

    Is there any way to contact someone in Doha to help her get home?

    I have also tried email and phone calls to Dirco without any success.

    • Hi Henho,

      Regret to hear you are not receiving a response to your e-mails. I’m afraid we do not have any further contact details. Maybe you can try reach out to Qatar direct to see if they are still offering repatriation flights. If they are, this needs to be booked directly with the airline.

      The only contact details we have for the South African Embassy in Qatar is the below.

      Qatar (State of)
      South African Embassy
      Saha 100
      West Bay Lagoon
      Doha

      Postal Add:
      P O Box 24744
      Doha
      State of Qatar

      Tel: + 974 4485 7111
      Fax: + 974 4483 5961

      E-mail:
      doha.admin@dirco.gov.za (Admin)
      doha.consular@dirco.gov.za(Consular)
      doha.dha@dirco.gov.za (Immigration and Civic Affairs)
      doha.trade@dirco.gov.za (Economic & Information)

      Website:
      http://www.dirco.gov.za/doha/

  52. Hi there. I’m trying to get information on repatriation from the UK back to SA. The information provided by Dirco has no response – phones aren’t answered and emails aren’t replied to. I’ve tried multiple times. The SA embassy in the UK is also not reliable. Do you have any other suggestions?

    • Hi Robyn,

      Sorry to hear this you are receiving no response. I’m afraid the only information we have is for customer to e-mail

      contact the department of international relations and corporation (DIRCO) on the following contact details: email addresses
      They have a 24 hour command center in south africa and 2 e-mail address’s
      +27 12 351 1754 +24 12 351 1756

      cicc1@dirco.gov.za
      cicc2@dirco.gov.za

      Or to contact their nearest Embassy:

      If you are a South African stranded abroad, please send an email to the Embassy / Consulate / High Commission with the below mentioned information in order to be registered on their database. Please note that Head Office is not registering South Africans on a database. That is the responsibility of the Embassy / Consulate / High Commission.

      Contact details for the Embassy / Consulate / High Commission can be found at the following link :
      http://www.dirco.gov.za/foreign/sa_abroad/index.htm

      PLEASE NOTE THAT BY SENDING E-MAILS TO THE CICC1 ALONE, WILL DELAY THE PROCESS. PLEASE SEND THE INFORMATION TO THE RELEVANT EMBASSY / CONSULAR / HIGH COMMISSION DIRECTLY.

      Please include as much information as possible to the Embassy / Consulate / High Commission:

      • Country where you currently are:
      • Full names and surname:
      • Passport nr:
      • ID number:
      • Contact Details where the Embassy can reach you (Tel & E-mail):
      • Name and address of host / hotel:
      • Date of Entry into host country:
      • Reason for trip:
      • Do you have a return ticket?:
      • Details of return ticket (Airline, date of entry and scheduled return):
      • Contact person and tel nr/e-mail of family in South Africa:
      • Place of residence in South Africa:
      • Nature of distress:

    • Hi Robyn.
      I am having the same problem I have emailed over 7 different people and tried calling over 75 times to the numbers provided. I have been trying to get hold of anyone from the S.A embassy in the U.K from 5 May 2020 with no luck keeps on going to voice messages then the lines gets put down. There is no help with regards to getting the so called documentation needed but I bet you a mill if we arrange our own flights we will be turned away or fined. The Government has implemented plans and assigned staff to such repatriation flights yet no one seems to be bothered in doing what they are being paid for. There is no help for us S.A citizens in the U.K trying to return back to S.A.
      I have emailed cicci…and cicc2 …. with no response. I have calling Ms J.Mcube and Ms Mbena …I have emailed about 6 different people from DIRCO and with no response. This is all a joke. And the requirements of a repatriation flight are ridiculous….we came to U.K with 40kg check in luggage and 7 hand luggage yet they only allowing 23kg check in and 7 kgs hand luggage…. and the prices for a repatriation flight is ridiculous its 3 times the normal price.

  53. I’m in Dubai I need a repatriating flight from Dubai to Nigeria I got my returning ticket through etihad airline how can I do that?

    • Hi there,

      Thanks for reaching out. For repatriation flights you would need to contact the nearest Nigerian Embassy in Dubai for assistance.

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.
      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.
      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

  54. Good day,
    I would like to know when the next flight carrying South African citizens will be coming in from Zambia

    • Hi Sharleen,

      Thanks for reaching out.

      For repatriation flights you would need to contact your nearest South African Embassy.

      Please find below contact details for South African High Commission in Lusaka.

      Zambia (Republic of)
      South African High Commission
      26D Cheetah Road
      Kabulonga
      Lusaka

      Postal Add:
      Private Bag W369
      Lusaka
      Zambia

      Tel: + 260 211 260 497
      Tel: + 260 211 265 571
      Fax: + 260 211 263 001

      After Hours Emergency Contact:
      Duty Officer: + 260 967 779 670

      E-mail:
      lusaka.admin@dirco.gov.za
      lusaka.dha@dirco.gov.za (Immigration and Civic Affairs)

      Website:
      http://www.dirco.gov.za/zambia/

  55. Hi, would there possibly be another repatriation flight out of Australia as I did not know or was informed of the one that has already been done.
    How do I actually go about being let known of such an upcoming opportunity?
    I am presently stuck in Adelaide in my 8 th week here now!
    Kind regards
    Claire Keyser.

    • Hi Claire,

      Thanks for getting in touch. You would need to contact your nearest South African Embassy and they will need to advise if there will e another repatriation flight and which city it will be flying out of.

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.

      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

      Family members who require more info about their loved ones who will be repatriated can contact the department of international relations and corporation (DIRCO) on the following contact details: email addresses
      They have a 24 hour command center in south africa and 2 e-mail address’s
      +27 12 351 1754 +24 12 351 1756

      cicc1@dirco.gov.za
      cicc2@dirco.gov.za

      They’ve set up an operation / command center and they will have it is staffed 24 hours. They will direct any inquiry they receive from any part of the world to the appropriate mission.

      Their mission is to support SA citizens stranded and they are available at the Embassy and ready to help.

    • I have already submitted a question but up to date no reply

  56. I booked and paid for my flight to SA last year, but due to the coronavirus and lockdown, I have not been able to return to SA, Travelstart said they would hold my booking until I am able to fly home to SA, would that payment still be ok for when I can fly home?

    • Hi Patrica,

      Thanks for reaching out. Airlines are offering suspensions. This means they will put your booking on hold. If you have booked with Travelstart and when you are ready to travel we can re-book your new flights (travel will need to be completed within a certain time frame) Each airline has their own policy.

      Most airlines have wavered their airline penalty fee however the airline will requires us to collect any difference in fare and taxes when re-booking. The cost depends on what booking class is available. There will also be an admin fee to re-book.

      Please e-mail bookings@travelstart.com with your Travelstart reference number and they will respond with the policy for your flight booking.

  57. I had a flight with Emirates which was cancelled, and would like to get back to Toronto, Canada, could you please inform me if and when I am able to get back the soonest.
    I am currently a permanent resident of Canada.

    • Hi Eric,

      Thanks for reaching out. Emirates flights departing out of Cape Town, OR Tambo and Durban are currently scheduled to re-commence on 1st July 2020

      However this all depends on the restrictions of each level during lockdown. For Canadian Citizens trying to get back home now they will need to contact their nearest Canadian Embassy:

      https://www.canadainternational.gc.ca/southafrica-afriquedusud/contact-contactez.aspx?lang=eng

      Telephone: +27 12 422 3000
      Email: pret-consul@international.gc.ca
      In person: office hours of the consular section are 9:00 to 12:00 (subject to change with no notice – you can call or email in advance)
      the Emergency Watch and Response Centre

    • I have 5 flights cancelled and I’m also desperate to get back to Canada. I’m a Canadian permanent resident of Canada residing there for 19 years. I have been stranded here in South Africa for 6 weeks. It seems nobody is able to help.

  58. Please please can we have repatriation flights from south American back home 🙏 I am stuck in Peru and there is no way out of hehe😢

    • Hi Anneline,

      Thanks for reaching out and sorry to hear this.

      For repatriation flights, you would need to contact the nearest South African Embassy direct.

      Family members who require more info about their loved ones who will be repatriated can contact the department of international relations and corporation (DIRCO) on the following contact details: email addresses
      They have a 24 hour command center in south africa and 2 e-mail address’s
      +27 12 351 1754 +24 12 351 1756

      cicc1@dirco.gov.za
      cicc2@dirco.gov.za

      They’ve set up an operation / command center and they will have it is staffed 24 hours. They will direct any inquiry they receive from any part of the world to the opporirate mission.

      Their mission is to support SA citizens stranded and they are available at the Embassy and ready to help.

  59. I m a permanent Resident of the US not a citizen zi m stranded alone in Cape town My flight back home to Dallas was cancelled in March I have not seen my husband and children and grandchildren since January
    I have contacted the Tepayriation websites and filled in forms I can t get to Pretoria consulate where we have to gather and can t get to joburg from Cape Town to take a flight sometime in May no date
    What must I do ?
    I really want to get home

    • Hi Marlena,

      Thanks for reaching out. Try contact the bus companies as they are allowed to operate till 7 May, to see if you are able to get up to Pretoria.

  60. Will Travel Start keep alerting us about repatriation (or other) flights from the USA to South Africa?

    • Hi Ian,

      Thanks for reaching out. We do our best to keep our customers and readers up to date as best we can on repatriation flights. However this needs to be done directly through your nearest South African Embassy.

      For repatriation flights, passengers would need to contact the nearest South African Embassy direct.

      Family members who require more info about their loved ones who will be repatriated can contact the department of international relations and corporation (DIRCO) on the following contact details: email addresses
      They have a 24 hour command center in south africa and 2 e-mail address’s
      +27 12 351 1754 +24 12 351 1756

      cicc1@dirco.gov.za
      cicc2@dirco.gov.za

      They’ve set up an operation / command center and they will have it is staffed 24 hours. They will direct any inquiry they receive from any part of the world to the opporirate mission.

      Their mission is to support SA citizens stranded and they are available at the Embassy and ready to help.

  61. Im thinking about getting a repatriation flight from London to OR on the 18th May – when I land at OR where will I have to go for quarantine and how much will it cost ?

    • Hi Dr Erasmus,

      Thanks for contacting us.

      All South Africans being repatriated are expected to pay an agreed airfare. Payments are made prior to being allocated a seat. In terms of the current regulations, every passenger should also enter into quarantine for a minimum of 14 days at an identified government
      On board screening is done by Port Health before disembarkation. Once cleared by immigration, passengers are escorted to an identified facility for the 14-day quarantine period.

  62. Hi, I am a permanent resident, staying in UK due to my flight home being cancelled by Emirates. They still have not issued me with a travel voucher. I was due to fly home on the 29 March.
    I am 65 years old, but have no symptoms of covid . Regards Pauline Negus

    • Hi Pauline,

      Thanks for getting in touch. For repatriation flights you would need to reach out and contact your nearest Embassy for assistance.

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.
      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.
      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

      Regarding your Emirates flight booking, at this stage airlines are unsure when flights will resume operation as South Africa is still in lockdown and they do not know if it will be extended, Airlines are working very hard to be ready to hit the ground running when the recovery eventually comes.

  63. Hi, I’m a South African Foreign national. I’m currently in France and need to go back in South Africa (Cape Town)
    Where can I find out for the next flight?

    • Hi Laurence,

      Hi there, thanks for getting in touch. For repatriation flights, you would need to contact your nearest South African Embassy direct.

      Family members who require more info about their loved ones who will be repatriated can contact the department of international relations and corporation (DIRCO) on the following contact details: email addresses
      They have a 24 hour command center in south africa and 2 e-mail address’s
      +27 12 351 1754 +24 12 351 1756

      cicc1@dirco.gov.za
      cicc2@dirco.gov.za

      They’ve set up an operation / command center and they will have it is staffed 24 hours. They will direct any inquiry they receive from any part of the world to the appropriate mission.

      Their mission is to support SA citizens stranded and they are available at the Embassy and ready to help.

  64. which airlines are providing repatriation flights to South Africa in the near future (not the past)
    on what dates
    who to contact ?

    • Hi Alastair,

      Thanks for getting in touch. You would need to contact your nearest South African Embassy they will provide you with the relevant information.

      The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.
      Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.
      Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized.
      The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.
      The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers.

      Family members who require more info about their loved ones who will be repatriated can contact the department of international relations and corporation (DIRCO) on the following contact details: email addresses
      They have a 24 hour command center in south africa and 2 e-mail address’s
      +27 12 351 1754 +24 12 351 1756

      cicc1@dirco.gov.za
      cicc2@dirco.gov.za

      They’ve set up an operation / command center and they will have it is staffed 24 hours. They will direct any inquiry they receive from any part of the world to the opporirate mission.

      Their mission is to support SA citizens stranded and they are available at the Embassy and ready to help.

  65. What happens when you already have a return ticket on the approach, does one get some form of refund or does one qualify for the repatriation service automatically??

    • Hi Max,

      Thanks for reaching out. If the airline who you are currently flying on is doing the repatriation flight you could use your flight towards that. However when getting in touch with the Embassy they will advise on the correct procedures to follow and what documents are needed.

      If the airline doing the repatriation is not the airline you were originally flying with you would need to contact the agent or airline who you booked with direct to see what the rules are on your ticket regarding a refund or what other options are available.

  66. Hello.

    I wasnt to get a flight from Entebbe to South Africa when its available

    • Hi Cela,

      Thanks for getting in touch. At this stage airlines are unsure when flights will resume as South Africa is still in lockdown and they do not know if it will be extended, as well as Uganda could also still be in lockdown. Airlines are working very hard to be ready to hit the ground running when the recovery eventually comes. Airlines are confident that it will.

  67. Good day

    When will the next flight be available from London UK to SA OR Thambo. My daughter is studying in UK and a SA Citizen and her visa expires in July. With college closed they have given her the go ahead to return home (SA), but we dont really know how to go about finding out about flights etc.

    THanks

    • Hi Heleen,

      Thanks for getting in touch.

      If you are a South African stranded abroad, please send an email to the Embassy / Consulate / High Commission with the below mentioned information in order to be registered on their database. Please note that Head Office is not registering South Africans on a database. That is the responsibility of the Embassy / Consulate / High Commission.

      Contact details for the Embassy / Consulate / High Commission can be found at the following link :
      http://www.dirco.gov.za/foreign/sa_abroad/index.htm

      PLEASE NOTE THAT BY SENDING E-MAILS TO THE CICC1 ALONE, WILL DELAY THE PROCESS. PLEASE SEND THE INFORMATION TO THE RELEVANT EMBASSY / CONSULAR / HIGH COMMISSION DIRECTLY.

      Please include as much information as possible to the Embassy / Consulate / High Commission:

      • Country where you currently are:
      • Full names and surname:
      • Passport nr:
      • ID number:
      • Contact Details where the Embassy can reach you (Tel & E-mail):
      • Name and address of host / hotel:
      • Date of Entry into host country:
      • Reason for trip:
      • Do you have a return ticket?:
      • Details of return ticket (Airline, date of entry and scheduled return):
      • Contact person and tel nr/e-mail of family in South Africa:
      • Place of residence in South Africa:
      • Nature of distress:

    • Hello Heleen

      There is a flight leaving stagnated airport on about 19/5/2020 to OT

      my daughter Tamara Dyson is on the flight

      I’m going to pass on the contacts no that is arranging the flights

      the bookings closed at midday today but u can only try

      they ere flying lanserie/stansed/lanseria with 150 passengers per end

      Ree’s no is 0649225860

      MY name is Kent Dyson 08 28 28 28 in SA

      Best of luck

      Kent

      kent@dysons.co.za

  68. Good day
    please could advise if there are any repatriation flights arranged for South africans stranded in China
    My name is Ambigay Naidoo and I have a daughter that is in China who cannot get a flight out of China .
    Can anyone assist me with contacting the Minister of international relations ,to enquire about the repriatation of south Africans in China
    On the 19/04/2020 I wrote to DIRCO because there telephone numbers were unavailable -no answer.
    Emailed to Cicc1@dirco.gov.za and Cicc2@dirco.gov.za)

    Received an out of office response and was advised to notify the south African embassy however the email address in Beijing was returned advising the email address is no longer available and the one in Shanghai came back OUT OF OFFICE ,the telephone numbers are continuously ringing ,not being answered at all .

    My daughter Shirvanee Naidoo is in China -Changsha Shia
    She went over two years ago to teach English because she was unemployed in S.A Her contract has ended and should be coming back to SA.
    She could only get a flight for the 12th May 2020 from Guangzhou to Kenya, to SA.
    However due to the travel restrictions in Kenya and the racism acts that happening against the Africans in Guangzhou.
    There is a possibility that she might not be able to come home and will probably be left stranded at an airport due to:
    Kenya does not lift the travel restriction and flight is cancelled
    Chinese Humanitarian Visa expires on the 13th May 2020.
    Her life is in danger if she flies from Guangzhou .

    The flight ticket that my daughter had booked and paid for was cancelled by Kenya Airline
    We tried to booked another flight but there is no flights coming from China to Johannesburg

    We would like to know when is the government going to assist the south African’s that are stranded in China and I am talking about close to 300 people are stranded in other cities of China .

    We pleading to our government to help our children that are stranded ,especially in China where they could be in danger . xenophobia against the Africans due to the believe that they bringing back the virus .

    Kind Regards
    Ambigay Naidoo
    Cell 0834619703

  69. good afternoon, my husband passed away on the 15 April 2020, my daughter works for Westair Namibia, if she does get a fright back to SA where will she be going for the 14 day quarantine. we are so desperate to get her home but we are worried where she will be for the 14 days, what about meals and facilities.
    appreciate your assistance.

    • Hi Gaynor,

      Thanks for reaching out and sorry to hear of the loss of your husband.

      On board screening is done by Port Health before disembarkation. Once cleared by immigration, passengers are escorted to an identified facility for the 14-day quarantine period. However they do not advise where. You would need to follow up with the South African Embassy or directly with the airline doing the repatriation flight.

  70. Hi

    I have just seen your article. We have a recruitment company in Cape Town and we are trying to repatriate ship crew. Are you aware that the quarantine facilities are full and that not only authorization to land is needed but authorization to accommodation passengers in quarantine? We are having huge problems with this. Just thought you should be aware, if you are not already.

  71. My cousin is currently in Evander, Mpumalanga, South Africa and needs to get back to Dubai. How can I advise him to go about trying to get a repatriation flight to Dubai.

    • Hi Rochel,

      Thanks for reaching out. Repatriation flights are citizens needing to fly back to their own country. If you cousin is a citizen of Dubai or holds permanent residence he would need to contact the nearest UAE Embassy in South Africa for assistance.

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