Domestic flights and long haul bus travel is open for essential travel only. For any inter-provincial travel, you must be in possession of a valid travel permit. Find the latest travel requirements and which countries are open for travel on our Essential Travel page
Frequently Asked Questions
While the World Health Organisation (WHO) recommends postponing or cancelling any travel, we highly recommend that you stay abreast of the latest updates.
We suggest that you consider postponing your trip to a later date. Please reach out to us via our Contact Us page and we will be happy to assist.
Most airlines are offering 3 options:
- Suspend your ticket. You can decide at a later date when you’d like to travel, as long you use your ticket within 12-24 months of the original date of issue.
- Change your travel date. Some domestic and international airlines are offering a free date change.
- Cancel your flight. This should be a last resort as you will still be liable for a cancellation penalty and admin fees.
Please note that the above is subject to airline policies.
If you choose to cancel your booking, you will be liable for the airline’s penalty fee and all taxes.
Alternatively, if you opt for a date change within the airline’s time frame and conditions, your change fees might be waived (you may still need to pay any differences in fares and taxes).
If the airline cancels your ticket, they will communicate what options are available to you. Most airlines will offer to rebook your ticket or send you a flight voucher.
Please review the airline booking options relevant to you on this page. Once you have decided on what action to apply to your booking, kindly select the following option on our Contact Us page.
If you would like to keep your ticket open within the validity and the airline allows this, select COVID 19 - Booking suspension
If you would like to change the dates of your booking, select COVID 19 - Change my booking
For refunds, select COVID 19 - Booking cancellation
Should you be eligible for a refund, this is dependent on the airline’s policy and may take take 10 - 12 weeks to process.