Let Travelstart Help You Survive Lockdown

Travelstart says…

We’re not going anywhere. Check out more on how to make the best of the South African national lockdown with cool activities, pumping playlists and all the relevant information.

Together, we can flatten the curve.


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Heads Up

Truth or Lie

Domestic leisure travel is now available within your own province. Domestic flights and long haul bus travel is open for essential travel only. Inter-provincial travel is only allowed if you are in possession of a valid travel permit. Find the latest travel requirements and see which countries are open for travel on our Essential Travel page

While the World Health Organisation (WHO) recommends postponing or cancelling any travel, we highly recommend that you stay abreast of the latest updates.

We suggest that you consider postponing your trip to a later date. Please reach out to us via our Contact Us page and we will be happy to assist.

Most airlines are offering 3 options:

  1. Suspend your ticket. You can decide at a later date when you’d like to travel, as long you use your ticket within 12-24 months of the original date of issue.
  2. Change your travel date. Some domestic and international airlines are offering a free date change.
  3. Cancel your flight. This should be a last resort as you will still be liable for a cancellation penalty and admin fees.

Please note that the above is subject to airline policies.

If you choose to cancel your booking, you will be liable for the airline’s penalty fee and all taxes.

Alternatively, if you opt for a date change within the airline’s time frame and conditions, your change fees might be waived (you may still need to pay any differences in fares and taxes).

If the airline cancels your ticket, they will communicate what options are available to you. Most airlines will offer to rebook your ticket or send you a flight voucher.

Please review the airline booking options relevant to you on this page. Once you have decided on what action to apply to your booking, kindly select the following option on our Contact Us page.

If you would like to keep your ticket open within the validity and the airline allows this, select COVID 19 - Booking suspension
If you would like to change the dates of your booking, select COVID 19 - Change my booking
For refunds, select COVID 19 - Booking cancellation

Should you be eligible for a refund, this is dependent on the airline’s policy and may take take 10 - 12 weeks to process.

With many countries, including South Africa, subject to national lockdowns, it is difficult to book travel for the near future. Use this time to get inspired and plan your next trip. Read our blog for travel tips and inspiration for your next holiday.

You can follow the latest airport updates here.

  • Basic hygiene can help limit the risk of catching respiratory viruses such as COVID-19:
  • Cover your mouth when sneezing and coughing.
  • Don’t put your hands to your mouth before washing them.
  • Regularly and thoroughly wash your hands with warm water and soap.
  • Avoid touching your eyes and nose.
  • Fever
  • Fatigue
  • Dry cough
  • Muscle aches
  • Nasal congestion
  • Sore throat
  • Diarrhoea
  • Loss of smell or taste
  • Headache
  • Shortness of breath
  • Chest pains
  • Loss of speech or movement
  • Skin rashes or discolouring of fingers and toes
  • People who display symptoms should contact the National Institute for Communicable Diseases (NICD) in South Africa. The NICD has a toll-free public hotline to deal with COVID-19 questions: 0800 029 999.

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