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South African national lockdown in effect 00:00, Thurs 26 Mar 2020
until 00:00, Thurs 16 Apr 2020

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We’re not going anywhere. Check out more on how to make the best of the South African national lockdown with cool activities, pumping playlists and all the relevant information.

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Truth or Lie

President Cyril Ramaphosa has officially declared a national lockdown starting at midnight Thursday 26 March. Domestic and international travel will be banned for all people living in South Africa for a minimum of 3 weeks.

A summary of President Ramaphosa's address can be read on our blog.

While the World Health Organisation (WHO) recommends postponing or cancelling any travel, we highly recommend that you stay abreast of the latest updates.

We suggest that you consider postponing your trip to a later date. Please call us on +27 21 020 0559 and we will be happy to assist.

Depending on each airline's policy regarding refunds, suspensions and date changes, you most likely have three options available:

  1. Suspend your ticket. You can decide at a later date when you’d like to travel, as long you use your ticket within 12 months of the original date of issue.
  2. Change your travel date. Most domestic and international airlines are offering a free date change.
  3. Cancel your flight. This should be a last resort as you will still be liable for a cancellation penalty and admin fees.

Please note that the above is subject to airline policies.

If you choose to cancel your booking, you will be liable for the airline’s penalty fee and all taxes.

Alternatively, if you opt for a date change within the airline’s time frame and conditions, you won’t lose your money.

If the airline cancels your ticket, they will communicate what options are available to you. Most airlines will offer to rebook your ticket or send you a flight voucher.

Please review the airline booking options relevant to you on this page. Once you have decided on what action to apply to your booking, kindly select the following option on our Contact Us page.

If you would like to keep your ticket open within the validity and the airline allows this, select COVID 19 - Booking suspension
If you would like to change the dates of your booking, select COVID 19 - Change my booking
For refunds, select COVID 19 - Booking cancellation

Should you be eligible for a refund, this is dependent on the airline’s policy and may take 6 - 8 weeks.

With most countries, including South Africa going into national lockdown, use this time to get inspired about planning your next trip. Read our blog for travel tips and inspiration for your next holiday.

You can follow the latest airport updates here.

  • Basic hygiene can help limit the risk of catching respiratory viruses such as COVID-19:
  • Cover your mouth when sneezing and coughing.
  • Don’t put your hands to your mouth before washing them.
  • Regularly and thoroughly wash your hands with warm water and soap.
  • Avoid touching your eyes and nose.
  • From midnight on Thursday 26 March until midnight on Thursday 16 April, all South Africans will have to stay at home.
  • The categories of people who will be exempted from this lockdown are the following: health workers in the public and private sectors, emergency personnel, those in security services – such as the police, traffic officers, military medical personnel, soldiers – and other persons necessary for our response to the pandemic.
  • Individuals will not be allowed to leave their homes except under strictly controlled circumstances, such as to seek medical care, buy food, medicine and other supplies or collect a social grant.
  • Temporary shelters that meet the necessary hygiene standards will be identified for homeless people. Sites are also being identified for quarantine and self-isolation for people who cannot self-isolate at home.
  • All shops and businesses will be closed, except for pharmacies, laboratories, banks, essential financial and payment services, including the JSE, supermarkets, petrol stations and health care providers.
  • Companies that are essential to the production and transportation of food, basic goods and medical supplies will remain open.
  • Provision will be made for essential transport services to continue, including transport for essential staff and for patients who need to be managed elsewhere.
  • South African citizens and residents arriving from high-risk countries will automatically be placed under quarantine for 14 days.
  • Non-South Africans arriving on flights from high-risk countries we prohibited a week ago will be turned back.
  • International flights to Lanseria Airport will be temporarily suspended.
  • International travellers who arrived in South Africa after 9 March 2020 from high-risk countries will be confined to their hotels until they have completed a 14-day period of quarantine.
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