- Accidental loss of baggage or items is only covered if you can provide proof of the incident (e.g. affidavit) and proof of ownership or purchase.
- Theft must be reported to a local police station within 24 hours of the incident
- Please note that the processing time of your refund can take 6 – 8 weeks.
- Email firstname.lastname@example.org to request a refund on your product.
See a summary of the benefits, full terms and conditions and exclusions here.