Why book with us
- Bringing you the best fares from all airlines
- Expert assistance from booking to departure
- Online destinations for planning your travels
Travelstart’s Trip Cancellation & Refund Guarantee gives you the peace of mind that you will not run the risk of losing money on your flights, in the event that you suddenly need to cancel your trip due to unforeseen circumstances.
1. Enter your departure and arrival destinations and dates, and click search.
2. Select the flight option most suited to your schedule and budget.
3. Insert the correct passenger details according to passport / ID book.
4. Opt to purchase our Trip Cancellation & Refund Guarantee.
5. Select your preferred payment method.
6. Once payment is received, you will receive booking confirmation via email.
This option is only available for international bookings.
In order to make use of the Trip Cancellation & Refund Guarantee, it is important to ensure that you purchase the product when you initially book your flight. You will not be able to purchase this Travelstart product option once your booking is complete. You will not be able to choose the Trip Cancellation & Refund Guarantee option once the flight has commenced.
Please note that a processing fee of up to R1000 may be asked upfront in order to process your refund. Processing fees are charged per person.
This service does not cover airline cancellation, liquidation / suspension, car or hotel reservations.
You must request your refund at least 48 hours before scheduled departure in order to qualify for your full refund of airfare and taxes. No extra booking costs will be refunded
Processing time of your refund may take up to 8 weeks.
Your full refund will be returned to you for any reason of cancellation.
You will be fully refunded your airfare and taxes. No other booking fees will be refunded.
You can contact a Travelstart agent to request a flight cancellation for any reason, at least 48 hours before your scheduled flight departure, provided you have taken out the Cancellation Refund Guarantee policy.
The money will be refunded to the bank account or to the credit card that was used to make the reservation.
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Need help with your booking? Contact our expert Travelstart Live agents for guidance and booking assistance