Medical Cancellation Refund

Receive a full refund of airfare and taxes in the event of sudden illness, death or hospitalisation of yourself or a close relative, prior to departure.

How it works

  1. Add the product to your booking.

  2. Contact us to request flight cancellation.

    For this product you will only be covered in the event of sudden illness, death or hospitalisation of yourself or a close relative. (We use the term “close relative” to refer to a husband, wife, partner, child or grandchild, brother, sister and a parent or grandparent.)

  3. Receive a full refund of airfare and taxes.

Benefits

  • While some airlines may give you a partial refund in the event of sudden illness, hospitalisation or death, we guarantee a full refund of airfare and taxes.
  • Should you wish to travel without cancellation protection, you might forfeit the full cost of your flight as some airlines do not issue a refund for the above events.
  • You are protected against unforeseen and unwanted experiences that may result in a further loss of money.
  • Low processing fees apply.

Terms and conditions

  • The product must be purchased at the time of booking your ticket. It is not possible to add it afterwards.
  • The product and processing fees are charged per person.
  • A processing fee of up to R250 per person could be payable upfront in order to process your refund.
  • The product is only valid for flights cancelled before outbound travel has commenced. You will not be covered if you wish to cancel a flight during your journey, or after a flight has already been flown.
  • To qualify for the full refund of airfare and taxes due to medical cancellation, official proof (in the form of at least one required document listed below) must be provided to Travelstart within a week of cancellation.
  • Required documents:
    • Doctors note stating you (or any other passenger in the booking) are unable to fly over specified travel dates
    • Hospital admission or discharge form stating you (or any other passenger in the booking) are unable to fly over specified travel dates
    • Death certificate
  • We also need proof of relation (in the form of a certified affidavit) should the last name of the traveller not correspond with the ill person.
  • To qualify for the refund of airfare and taxes, the refund needs to be requested at least 24 hours prior to departure.
  • Should you be refunded, we will only refund the airfare and taxes. We will not refund any extra costs from your booking.
  • Please note that processing time of your refund may take up to 6 – 8 weeks.
  • This service does not cover airline cancellation, liquidation / suspension, car or hotel reservations.

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