Visa Assessment

Introduction:
You acknowledge and agree that you are aware that certain Countries throughout the world may have visa requirements which obligates any passenger to have a valid visa issued in the name of each traveler prior to being granted entry into a particular country. To assist You, Travelstart Online Travel Operations (Pty) Ltd (“Travelstart”) has partnered with Visa Box to, (a) assess whether You require a visa as part of your travels, and (b), the type of visa You require (“Visa Inquiry”). Once the visa assessment has been completed, Visa Box (with Your consent) will assist You with the relevant Visa Application (“Visa Application”). The visa services (mentioned above) will be provided independently of Travelstart and will be at an additional charge to You.

1. Travelstart renders the services of hosting an online search and booking portal, with its primary focus on the travel and accommodation industries. As part of this offering, Travelstart has partnered with Visa Box to provide the aforementioned Visa Inquiry Services as well as Visa Application services.
2. It is ENTIRELY THE CLIENT’S RESPONSIBILITY to ensure that all passports and visas are current, valid, obtained on time, have sufficient blank pages, are applicable to your travel destination and will be valid for six months on return to their home country.
3. Where You have purchased Visa Assistance Services through Visa Box (whether the Visa Inquiry or the Visa Application) Travelstart will refer You to Visa Box in order for Visa Box to be in contact. In doing this, You acknowledge that Travelstart, in referring your information to Visa Box acting as an Agent for and on behalf of Visa Box (The Principal), who will at all times be responsible for the provision of Visa related services. For the avoidance of doubt, any Personal Information shared with Visa Box, will only be shared upon You agreeing to purchase the applicable Visa Services.
4. For Visa Box to provide You with Visa Services (in response to you selecting this product), you acknowledge that Travelstart will be required to share your Personal Information with Visa Box in order for Visa Box to provide you with the relevant Visa Services and/or information. In this regard, Travelstart will share the following Personal Information of Yours:
   
   • a. Name and Surname;
   • b. Date of Birth
   • c. Phone Number and/or Cellphone Number; and
   • d. Email addresses.
   (For the purpose of these terms and conditions, the above information shall hereinafter be referred to as “Personal Information”)
   At all times throughout Your engagement, both Travelstart and Visa Box will process your Personal Information utilising security and technologies in accordance with the Protection of Personal Information Act, 3 of 2013 (“POPIA”). For more information in this regard please refer to the Travelstart Privacy policy: Travelstart Privacy Policy.
   e. By requesting the services of Visa Box, You agree to and confirm that you have been advised of the need for Travelstart (as the Responsible Party) to share Personal Information with Visa Box for You to receive their services; and
   f. At any time throughout the booking process, You may withdraw your consent for your Personal Information to be shared with Visa Box. However, in doing this, Visa Box will not be able to render the required Visa services as required by You.
5. Because Travelstart acts as an intermediary between You and Visa Box (Agent/Principal) You agree that any claim You may have (in regard to Visa Services or information provided by Visa Box) will be solely against Visa Box and not against Travelstart.
6. In the event of you changing your travel date (which results in such new travel dates falling outside the validity of any VISA) You will be responsible for any costs and/or loss incurred as a result of the change in dates. You shall have no claim against neither Travelstart nor Visa Box in so far as You are required to obtain a new Visa.
7. You acknowledge that the issue of any Visa (issued by Visa Box) will be subject to the following conditions: :
   1. The sole discretion in regard to the issue of any visa will be subject to the relevant embassy.
   2. It is advised that:
      1. You ensure that there is sufficient time (from booking your trip to the date of departure) for any Visa to be issued by Visa Box. It is advised that any application for Visa Services is made at least 6 weeks prior Your date of Departure. For the avoidance of doubt, You are advised that the turnaround time for the issue of the applicable Visa is subject to the turnaround time of the relevant Embassy. You agree that neither Travelstart nor Visa Box will be liable for any delay which is caused as a result of any action which is beyond the control of Travelstart and/or Visa Box; and
      2. You will take FULL responsibility for the accuracy of any Personal Information provided to Visa Box in regard to Your Visa application. The outcome of any Visa Application may be impacted negatively by incorrect Personal Information provided to Travelstart and Visa Box, as such You agree to hold harmless or indemnify both of the above-mentioned parties against any and all loss incurred by You (as a result of incorrect information provided).
8. The terms and conditions of this third party product offering will be incorporated into any and all agreements concluded between You and Travelstart Online Travel Operations (Pty) Ltd as if same forms part of such agreement. In the event of any conflict, the terms and conditions contained above will prevail to the extent of the conflict. For more information, please refer to the Travelstart Terms and Conditions.