After Hours Fares Agent

You have just decided to jet off to your dream vacation but have yet to book flights to your holiday getaway. Rather than spending hours scanning through online sites and airline websites all in the hopes of securing cheap flights for your trip, visit Travelstart for all your travel needs and an affordable flight to a stunning destination.

Not only could you save big on your next flight ticket, but Travelstart has a simple, user-friendly online booking process offering low airfares on all the top airlines and fantastic flight deals. Whether it be an international flight, domestic flight or a last-minute flight, we’ve got tips to help you secure the best flight deal.

Expectations

• Servicing clients via phone and email within a designated time frame
• Monitoring bookings that have been placed on the amendments queue
• Offering clients options to reservations (eg finding alternative flights/dates etc)
• Working with and applying airline rules on both international and domestic carriers
• Updating bookings with changes after confirming with client and sending out updated information
• Processing payment
• Close cooperation with suppliers in order to find best solution for clients
• Maintaining good and improving existing or initiating new relationships with suppliers
• Providing excellent customer service adhering to quality and quantity standards as specified by Travelstart

Skills Requirements

• Efficient working knowledge of Amadeus (or other GDS)
• Thorough understanding of airlines rules and regulations
• Minimum 2 years travel experience (minimum 1 year working in fares)

Personal Competency Requirements

• Attention to detail
• Ability to follow set procedures
• Accuracy
• Level of urgency
• Diligent
• Honesty
• Time Management
• Self motivated
• Being able to multitask
• Be proactive with a positive approach
• Ability to adapt to change
• Team Player

KPI's

• Productivity – no of quotes actioned
• Quantity of tasks handled (emails & phones)
• Error ratio
• Quality vs Quantity
• Attendance

Training & Reviews

• Amadeus – certified (or other GDS)
• Fares 1 – 3, understanding , calculations
• Good written skills
• Good Telephonic manner
• Understanding of Travelstart products – in house
• Understanding of Travelstart back office system – TCC – in house
• Understanding of Travelstart policies – in house
• K P I
• Completion of training modules
• Inter personal skills
• Travelstart Culture

To apply for this awesome opportunity please send us your CV (maximum 3 pages), to: recruitme@travelstart.com
Please include a copy of your academic certificate and transcript (marks).
The reference for this opportunity is “After Hours Fares Agent”. Please insert this into the subject line of your email application Any applicants not meeting the minimum requirements will not receive a response. Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart. Good luck!