IT Support Technician

Purpose of the role

The main objective of this role is to provide helpdesk support whilst delivering service excellence. This is achieved through exceeding customers’ expectations and meeting deadlines.

In this role you will need to have a passion for technology and networking, cloud computing and mobility. You should be curious about exploring new and improved ways of delivering technology. You will need to understand stakeholder management and you are an excellent communicator. You should have a mindset to continuously improve people, process and technology that enables and drives company performance and makes us agile, efficient and effective.

Duties & Responsibilities

• Provide support to the business.
• Install and configure computer systems, diagnose hardware/software faults and solve technical problems.
• Setup workstations, software and peripherals timeously for new and current staff.
• Assist in monitoring and maintaining computer systems, logs and networks of the organisation.
• Maintain e-mail accounts.
• Troubleshoot and resolve any hardware, connection, printer and software issues reported.
• Escalate requests to the appropriate party, as needed and escalate calls as required with key support vendors/stakeholders.
• Prioritise and assist with project and ad-hoc related technical requests.
• Proactively ensure that all queries are resolved on a daily basis.
• Assist with asset and software management.
• Assist users with hardware and software issues.
• Maintain asset registers
• Maintain current individual equipment logs.
• Administration.
• Action, update and maintain helpdesk (Jira Service)

Skills & Experience

• Grade 12 (Essential).
• Valid code 08 driver’s license and must be willing to travel (collect orders from suppliers etc.).
• At least 5 years of experience in similar role.
• A+
• N+
• Diploma or Degree in Information Technology highly advantageous.
• Must demonstrate the ability solve problems when they arise and show initiative.
• Good working knowledge of the Microsoft 365 and Google Workspace.
• Knowledge of the following essential: IPSwitch, DNS, Share Permissions, DHCP, Windows Server AD.
• Excellent customer service ethos.
• Ability to excel under pressure.

Disclaimer: Should you not receive feedback within two weeks of your application being submitted, kindly note that it means that your application was unfortunately unsuccessful.