Terms and Conditions for the Travelstart x Qantas Airways "Discover Australia" Competition

1. Organizer:
• The "Discover Australia" competition (hereinafter referred to as "the Competition") is organized by Travelstart Online Travel Operations (Pty) Ltd (hereinafter referred to as "the Organizer"), an entity registered in accordance with the laws of the Republic of South Africa.
2. Eligibility:
• By entering this Competition, you are deemed to have read, understood, and accepted these terms and conditions.
  • The Competition is open to individuals aged 18 years and older.
  • Participants must be legal residents of South Africa.
  • Employees (including directors and agents) of the Organizer and their immediate family members are not eligible to participate.
3. Competition Dates:
• The Competition starts on 25th of February 2025, and ends on 12th of March 2025 at 23:59pm South African Standard Time (SAST).
• Entries submitted after the closing date will not be considered.
4. Entry Requirements:
• To enter, participants must:
  • Follow both Travelstart (@travelstart) and Qantas Airways (@qantas) on social media.
  • Complete the “Discover Australia” quiz available on the Travelstart competition landing page.
  • Only one entry per person is allowed.
  • Contact details (email and phone number)
  • Any use of Personal Information (full name, email, and contact details) provided to the Organizer must comply with relevant privacy laws. The Organizer will process the data in accordance with the Protection of Personal Information Act, 4 of 2013 (POPI).
5. Prize Description:
• The winner will receive:
  • 2 x economy return flights (O.R Tambo to Sydney) including taxes.
6. Prize Description:
• The prize cannot be exchanged for cash, is non-refundable, and non-transferable.
• All travel must be booked and flown within the valid dates specified. No extensions will be granted under any circumstances.
• Redeemed travel is subject to availability, and seats may not be available on all flights.
• This prize letter is non-transferable and cannot be purchased, sold, bartered, or exchanged for cash value.
• The prize letter may not be sold or traded on any auction website or through any third-party platform.
• Once the ticket is issued, it will be considered non-refundable, and no changes or cancellations will be permitted. Regardless of the reason, once the ticket is issued, neither changes nor cancellations will be possible.
• Once ticketed, the prize will be considered used and is no longer valid for any future bookings.
• Flight bookings are subject to class availability. Upgrades are not permitted.
• Flights can only be booked on Qantas flights. No alternative airlines or codeshare flights will be accepted.
• If the flights are not booked and flown by the prize winner within the specified period, no refund will be given, and the prize cannot be extended.
• Prize winner tickets do not qualify to earn miles or points on the Qantas loyalty program.
• The prize winner is required to travel with their designated travel partner/companion on the same dates and flights. No separate travel arrangements will be permitted.
• Name changes, title changes, or any corrections to passenger details will not be allowed once the ticket is issued.
• Ticket bookings must be made with Travelstart’s direct sales team.
• The original prize letter must be presented when redeeming the prize.
• Copies of the passengers’ valid passports must be provided when ready to book the flight.
• Excludes peak season travel, long weekends, and any blackout dates as determined by Qantas.
• Subject to specific booking classes and availability.
• This prize is only available to residents of South Africa.
• Visa requirements are the responsibility of the prize winner and their travel companion. All visa applications, processing, and associated costs are for the winner’s/travel companion’s own expense. Travelstart will not assist with visa applications.
• All other travel arrangements, including but not limited to accommodation, ground transport, forex, and meals, are the responsibility of the prize winner and their travel companion and will be at their own expense.
• It is the winner’s responsibility to ensure that any information provided to us is accurate, complete, and up to date. The Promoter nor any of its third-party suppliers will not and cannot be held liable for any errors/omissions caused by the participant when providing Personal Information (as defined by the Protection of Personal Information Act, 4 of 2013) to the Promoter, whether this is upon entering into this Competition or where a winning participant is providing Personal Information when claiming the Prize.
• Should any dispute arise in relation to the interpretation of these competition rules, the decision of the Promoter shall be final, and no correspondence shall be entered into further.
• These rules are governed by the laws of the Republic of South Africa, and participants agree that this promotional competition is subject to the exclusive jurisdiction of the South African courts.
• In the interest of the participant, the Promoter has made every reasonable effort to ensure that the rules, terms, and conditions of this promotional competition are in line with and subject to the provisions of the Consumer Protection Act, 68 of 2008 (CPA), particularly with section 36 of the Act.
• Prize winner will be announced on the 13th of March - Travel tickets are valid until 12th March 2026 (Travel needs to be completed by 12 March 2026).
7. Judging Criteria:
• Participants will be selected at random from all valid entries.
• The final winner will be chosen based on correct quiz completion and social following.
• All decisions by the Organizer are final and binding, and there is no right of appeal.
8. Announcement of Winners:
• The winner will be notified via email.
• A public announcement of the winner will be made on Travelstart's Instagram page.
• Winner Verification: The winner may be required to provide proof of identity and any other necessary information to claim the prize.
9. Announcement of Winners:
• The winner will be notified via email and DM.
• A public announcement will be made on Travelstart’s Instagram and Facebook pages.
• The winner may be required to provide proof of identity and any other necessary information to claim the prize.
10. Rights and Permissions:
• By entering the Competition, participants grant the Organizer a non-exclusive, royalty-free, worldwide license to use their names, photographs, and/or entries for promotional purposes without further compensation.
• Participants retain ownership of their submitted content.
11. Disqualification:
• The Organizer reserves the right to disqualify any participant who violates the Competition rules or submits inappropriate content.
12. Liability:
• The Organizer is not responsible for any technical failures, lost, delayed, or incomplete entries.
• The Organizer is not liable for any damage, loss, or injury related to the competition or the acceptance and use of the prize.
13. Data Protection:
• The Personal Information of participants will be used solely for the purpose of administering the Competition and in accordance with Travelstart's privacy policy available: HERE.
• Participants agree to receive marketing communications from the Organizer. They may unsubscribe from these communications at any time.
14. Governing Law:
• The Competition and its Terms & Conditions are governed by the laws of South Africa.
15. Additional Information:
• The Organizer reserves the right to amend these Terms & Conditions at any time. Any changes will be communicated to participants via the Competition landing page or social media channels.
16. Contact Information:
• Promoter: Travelstart Online Travel Operations (Pty) Ltd
• Registration number: 2004/016841/07
• Physical address: Darter Studios, Longkloof, Darters Road, Gardens, Cape Town
• Date: 25 February 2025 - 12 March 2025