Purpose of Role
To recover any failed payments and bookings on the Travelstart website in a timely and profitable
manner.
The agent also works on converting unpaid bookings to paid.
Experience
- 5 years leadership experienced in a multi team sales environment
- Proven track record in the travel industry
Qualification / Certifications
- Bachelors in commerce, management or business.
Knowledge And Skills Requirements
- Software: MS Word, MS Excel, Ms Outlook, MS PowerPoint.
- Ability to work in multinational and cultural environment.
- Fluent in English
- Business plan execution
- Communication
Personal Competency Requirements
- Teamwork
- Adhering to Principles and Values
- Writing and Reporting
- Planning and Organising
- Quality and Detail Orientation
- Customer Focus
- Pro-Activity
- Information Gathering and Problem Analysis
- Creating and Innovating
- Adapting and Responding to Change
- Coping with Pressures and Setbacks
- Self-Development
Key Performance Areas & Indicators
Recovery of failed payments
- Monitor queues throughout the day
- Respond to all relevant inbound calls
- Respond and action all relevant email correspondence with customers
- Contact the client via email, SMS and phone to inform client of reasons for payment failure
- Offer alternative forms of payment or options to the client
- Follow up EFT pending booking on queue and convert to paid
Recovery of failed bookings
- Monitor queues throughout the day
- Contact the client via email, SMS and phone to inform client of reasons for booking failure
- Rebook where possible on a comparable rate / routing
- Inform relevant internal teams of booking failures
- Offer alternative forms of payment or options to the client
To deliver world class customer service
- Contact the client via email, SMS and phone.
To apply for this awesome opportunity please send us your CV (maximum 3
pages) and
portfolio to: recruitme@travelstart.com.
The reference
for this opportunity is “Customer Service Agent - Cairo, Egypt”. Please insert
this into the subject
line of your
email application. Any applicants not meeting the minimum requirements will not receive a
response. Please
note
that we reserve to right to amend, freeze the role or not hire. The final appointment will be at
the
discretion
of Travelstart.
Travelstart is committed to transformation and redressing of past inequalities. Our employment
equity
goals will be taken into account in our selection process.
Good luck!