Operations Intern - Front Office

This position is no longer available

As part of our 12 month program, interns will participate in structured trainings across a variety of digital operations subjects. Our interns work closely alongside key members of our operations teams (mentors) 2-5 days per week (based on the hours on the contract). Interns are included at operations meetings at every level, are regularly challenged to contribute ideas that will lead Travelstart’s business and operations success.

Responsibilities

Interns will receive structured training from staff members in the operations department. They will practice skills that include but are not limited to:

  • Customer support via whatsapp in order to resolve all client issues with good customer service skills.
  • Assisting clients with airline queries i.e basic date changes, refund quotes, airline info and special requests.
  • Ensure that emails are processed within SLA.
  • Providing excellent customer service adhering to quality and quantity standards as specified by Travelstart.

Skills Requirements

  • Fluent in English -other languages would be beneficial
  • Excellent communication skills, approachable nature
  • Able to multitask
  • Proactive
  • Previous experience in the Travel industry beneficial, not mandatory

To apply for this awesome opportunity please send us your CV to: recruitme@travelstart.com. The reference for this opportunity is “Operations Intern - Front Office”. Please insert this into the subject line of your email application. Any applicants not meeting the minimum requirements will not receive a response.

Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart. Travelstart is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.
Good luck!

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Contact: recruitme@travelstart.com

Why Travelstart?

From the moment you step into Travelstart you are welcomed into an environment where employees are motivated to imagine with all their mind, believe with all their heart and achieve with all their might.

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