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Senior Travel Consultant

Travelstart Live - Cape Town, South Africa

This position is no longer available.

Purpose of Role

Travelstart is looking for a driven, dynamic, well-spoken Senior Consultant to join our well established and growing direct sales channel, Travelstart Live. The Travelstart Live team aims to provide world-class customer service, while still providing our customers with the best and most affordable travel deals.


  • Responsible for driving sales with outstanding level of customer service;
  • Using effective sales techniques and tools to achieve and exceed set sales targets selling international flight tickets, hotels, cruises, car rental, holiday packages as well as Travelstart products;
  • Responsible for creating an environment to acquire, maintain and grow a solid client base contributing to the company profit;
  • Increase sales and revenue on a daily basis through telephonic and email requests;
  • Converting e-mail requests and holiday package requests into sales and revenue;
  • Responsible for offering and selling additional Travelstart products and 3rd Party products with every booking;
  • Accurate completion of all new bookings, invoicing, amended bookings and all other administrative responsibilities within expected timeframe;
  • Respond to all relevant inbound and outbound calls as required;
  • Respond and action all relevant email correspondence with customers within time requirement;
  • Strive to deliver a high standard of customer service and work output;
  • Assisting, as a team, to implement "best practice" policies and procedures;
  • Ensure all Sales targets set are reached to ensure sales and revenue while minimising errors and losses;
  • Processing all fraud checks before issuing;
  • After hours customer assistance where needed; and
  • Weekend shifts as scheduled.

Technical Skill Requirements

  • Efficient working knowledge of Amadeus or Similar GDS;
  • Minimum 5 years sales experience in the Retail Travel Industry;
  • Fluent English and Afrikaans (written and verbal) essential; and
  • Sales experience in the travel industry.

Personal Competency Requirements

  • Self confidence
  • Ability to sell
  • Service-driven
  • Listening skills
  • Team player
  • Be able to multitask with different systems
  • Attention to detail
  • Accuracy
  • Level of urgency
  • Self motivated
  • Proactive with a positive approach and
  • Goal-orientated and target driven.

To apply for this awesome opportunity please send us your CV (maximum 3 pages), to: recruitme@travelstart.com Please include a copy of your academic certificate and transcript (marks). The reference for this opportunity is “Senior Travel Consultant”.
Please insert this into the subject line of your email application. Any applicants not meeting the minimum requirements will not receive a response. Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart.

Travelstart is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.
Good luck!

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Contact: recruitme@travelstart.com

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