Effective 20 March 2020, Australian borders are closed to international arrivals. This restriction applies to both passengers travelling to Australia, and to passengers transiting through Australia and connecting onto international services. All Qantas flights will be suspended until 31 May 2020.
Australian citizens, permanent residents of Australia, and New Zealand citizens residing in Australia can return to Australia at any time but will be subject to a 14-day mandatory quarantine period.
Validity: Tickets issued on/before 26 March for travel commencing on/before 31 July 2020.
Suspension: Customers can cancel their booking and hold their ticket in credit for future travel. Tickets must be rebooked and all travel completed by 31 December 2021. This offer is also available for credited flights cancelled on/after 31 January 2020. If the same booking class is not available any fare difference / taxes will be levied to the customer.
Date changes: 1 Free date change to be made at least 3 days prior to departure of original flight in the same booking class on /before 30 June2020, 12 month ticket validity rules apply.
If the same booking class is not available any fare difference / taxes will be levied to the client.
Refunds: Customers who have commenced their journey are entitled to a refund of the impacted sector/s. Customers who have not commenced their journey are entitled to a full refund. Fare rule penalties apply.
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