Due to national lockdown, FlySafair will cease operations on 25 March 2020 and commence subject to the lockdown being lifted.
Validity: For any travel dates on tickets issued at any time.
Date changes: You can make one penalty free change to each flight. While there will be no penalties, please expect that fare differences may apply if the flight you are looking to buy costs more than the one you originally purchased. Currently, ONLY Travelstart can assist with making these changes for you for a nominal fee of R99, payable by credit card via our secure IVR system.
FlySafair is refunding tickets in FULL (including luggage) via vouchers. Vouchers will be valid for travel within 12 months from the date of issue. These vouchers are transferable and may be used to purchase any flight on any route, at any time. Vouchers may be used as payment towards any future flight; any balance left on the voucher can be used towards another booking.To redeem your voucher, please go onto www.flysafair.co.za, make a new booking and use “voucher option” under payment tab. The last day to opt for a voucher refund is 31 May 2020, otherwise your ticket will be forfeited. Any vouchers with an original validity of 6 months will automatically be extended to 12 months.
Flights must be cancelled at least 2 hours before scheduled departure, otherwise your ticket will be non-refundable.
Should FlySafair resume flights in May, customers that are NOT flying must submit their ticket for a voucher refund. No-shows will not be eligible for vouchers.
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