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Please review the airline booking options relevant to you on this page. Once you have decided on what action to apply to your booking, kindly select the following option on our Contact Us page.

If you would like to keep your ticket open within the validity and the airline allows this, select COVID 19 - Booking suspension
If you would like to change the dates of your booking, select COVID 19 - Change my booking
For refunds, select COVID 19 - Booking cancellation

Please note that each airline has different airline policies regarding refunds, suspensions and date changes. While Travelstart is not responsible for the airlines’ decisions, we will do our best to assist you.

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Frequently Asked Questions

How to Stay Safe on Your Travels

Your Guide to Coronavirus

What Does a Date Change Mean?

Travelstart cannot be held responsible for changes and/or updates being made to airline policies. Nor are we able to override a decision made by an airline to amend their policy. No amendments to bookings are confirmed until received in writing from us. It remains the traveller's responsibility to ensure that they receive confirmation of cancellation, suspension or date changes prior to date and time of travel in order to avoid no-show penalties being applied.

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President Cyril Ramaphosa has officially declared a national lockdown starting at midnight Thursday 26 March. Domestic and international travel will be banned for all people living in South Africa for a minimum of 3 weeks.

A summary of President Ramaphosa's address can be read on our blog.

While the World Health Organisation (WHO) recommends postponing or cancelling any travel, we highly recommend that you stay abreast of the latest updates.

We suggest that you consider postponing your trip to a later date. Please call us on +27 21 020 0559 and we will be happy to assist.

Depending on each airline's policy regarding refunds, suspensions and date changes, you most likely have three options available:

  1. Suspend your ticket. You can decide at a later date when you’d like to travel, as long you use your ticket within 12 months of the original date of issue.
  2. Change your travel date. Most domestic and international airlines are offering a free date change.
  3. Cancel your flight. This should be a last resort as you will still be liable for a cancellation penalty and admin fees.

Please note that the above is subject to airline policies.

If you choose to cancel your booking, you will be liable for the airline’s penalty fee and all taxes.

Alternatively, if you opt for a date change within the airline’s time frame and conditions, you won’t lose your money.

If the airline cancels your ticket, they will communicate what options are available to you. Most airlines will offer to rebook your ticket or send you a flight voucher.

Please review the airline booking options relevant to you on this page. Once you have decided on what action to apply to your booking, kindly select the following option on our Contact Us page.

If you would like to keep your ticket open within the validity and the airline allows this, select COVID 19 - Booking suspension
If you would like to change the dates of your booking, select COVID 19 - Change my booking
For refunds, select COVID 19 - Booking cancellation

Should you be eligible for a refund, this is dependent on the airline’s policy and may take 6 - 8 weeks.

With most countries, including South Africa going into national lockdown, use this time to get inspired about planning your next trip. Read our blog for travel tips and inspiration for your next holiday.

You can follow the latest airport updates here.

Coronavirus Information for Travellers

Please check the airline websites directly for the latest updates on your flight status. Once you have decided on what action to apply to your booking, kindly select the following option on our Contact Us page.

COVID-19 (coronavirus) information is for travellers departing and returning on international flights from / to South Africa. Find current airline guidelines and advice for air travellers during the coronavirus pandemic

Information on this page is accurate and reliable at time of publication, however, it may not reflect the very latest updates on the coronavirus outbreak.

Official Coronavirus Advisory Resources for South Africans

World Health Organization (WHO)

South African Department of Health

International Institute for Communicable Diseases (NICD)

Already Have a Booking and Concerned About Your Trip?

Please check the airline websites directly for the latest updates on your flight status.

Validity: Tickets issued prior to 4 March 2020 for travel between 12 March and 30 September 2020 and solely on standalone Airlink ticketed meaning no other airline is combined with Airlink in the booking."

Date changes: Passengers will be permitted one free date change, within ticket validity (Domestic - 6 months from 1st travel date. Regional and international – 12 months from 1st travel date), for travel on/before 31 December 2020 providing the original routing remains the same. All original flights must be cancelled prior to departure of original travel date.

New flights needs to be rebooked in the same booking class as the original ticket any fare difference / taxes will be levied if there is a difference in price.

Refunds: Penalties to be applied as per the fare rules of the ticket.

Validity: If you have purchased a ticket for a flight departing before 31 May 2020.

Date changes: Passengers will be permitted a free date change for travel before 31 May 2020 if the same booking class is available.

If the same booking class is not available for travel before 31 May 2020 any fare difference / taxes will be levied if there is a difference in price.

Suspension: For changes to travel dates/ destination on/after 1 June 2020 the airline will give you a voucher to the full value of the original ticket for you to use on Air France.

Refunds: Penalties to be applied as per the fare rules of the ticket.

View more on Air France

As from 19 March 2020, Mauritius is closing its borders to tourists for 14 days. As from 22 March 2020, Mauritian nationals and residents will not be allowed entry or transit for 14 days. Currently, no passengers will be allowed entry or transit into Mauritius. Crew members will be allowed in but will be confined to their hotel rooms. Flight schedules are currently being amended accordingly and passengers travelling out of Mauritius will be informed of revised schedules shortly.

Validity: If you have purchased your tickets prior to 30 April 2020 for flights departing before 30 June 2020.

Date changes: Passengers will be permitted a free date change if the same booking class is available. If the same booking class is not available any fare difference / taxes will be levied to the client.

Suspension: For changes to travel dates/ destination on/after 1 June 2020 the airline will give you a voucher to the full value of the original ticket for you to use on Air Mauritius.

Refunds: Fare rule penalties apply.

View more on Air Mauritius

All tickets purchased on or before 31 March 2020 for travel up to 30 April 2020 will be offered one rebooking free of charge. This flexible rebooking option will give customers the confidence to continue with their travel plans even with the uncertainty of this situation.

Free rebooking option for existing bookings:

  • All tickets purchased on or before 17 March 2020 with a travel date up to 30 April 2020.
  • Rebook to a new travel date until 31 December 2020 without rebooking fees.

Free rebooking option for new/future bookings:

  • All new bookings made with immediate effect until 31 March 2020.
  • Rebook to a new travel date until 31 December 2020 without rebooking fees.

This offer is for all travel up to 30 April 2020. All changes must be made at least three hours prior to original flight departure and no later than 31 March 2020.

Should you wish to suspend your booking, you may keep your ticket open up until 31 December 2020 at a fee.

If you would like to change or cancel your booking:

All passengers who purchased a ticket issued by 3 April for a flight departing 23 February to 31 May can request the following by 31 May:

  • Change your date of travel for anytime up until 31 December.
  • A refund with a voucher of equal value to the ticket purchased, valid for 12 months, to any destination on Alitalia’s network.
  • If your flight has been cancelled by the airline:

    All passengers in possession of an Alitalia ticket whose flight has been cancelled can request the following by 31 May:

  • Change your date of travel for anytime up until 31 December.
  • A voucher of equal value to the ticket purchased, valid for 12 months, to any destination on Alitalia’s network.
  • A refund of the price of the ticket or of the remaining value of the part of the trip which has not yet been completed.
  • View more on Alitalia

    Effective 26 March, BA Comair and kulula have suspended all flights. Flights are scheduled to commence again on Sunday 19 April 2020 subject to lockdown being lifted.

    Validity: If you have purchased your tickets for travel on or before 17 May 2020

    Date changes: Passengers will be permitted one free date change, provided that travel is within 6 months of your original travel date.

    If the same booking class is not available any fare difference / taxes will be levied to the client.

    Suspension: You can suspend the ticket which means cancel your flights and put the booking on hold - when you are ready to travel, we can rebook your new flights. New travel dates must be with 6 months of original date and difference in fare or taxes will be payable. Suspensions must be made at least 24 hours before original departure date. Due to the national lockdown all flights on BA/Comair booked through Travelstart for travel between 26 March - 18 April (inclusive of these dates ) will be automatically cancelled and suspended.

    Refunds: Fare rule penalties apply. BA Comair is currently not offering waivers on refunds.

    View more on BA Comair

    Validity: If you have purchased your tickets up until 31 March 2020.

    Date changes: Passengers will be permitted a free date change if the same booking class is available up until 17 May 2020.

    If the same booking class is not available any fare difference / taxes will be levied to the client.

    Suspension: The airline will give you a voucher to the full value of the original ticket for you to use on BA. Rebooking and travel needs to be by 17 May 2020 and difference in fare or taxes will be levied to the client.

    Refunds: Fare rule penalties apply.

    View more on British Airways

    Validity: The following applies to both Cathay Pacific and Dragon Air flights: for worldwide travel until 31 May 2020.

    Date changes: Request needs to be made before 31 May for travel on or before 10 Dec 2020 subject to availability.

    If the same booking class is not available any fare difference / taxes will be levied to the client.

    Refunds: Penalties will be waivered for tickets issued before 17 March for travel until 31 May 2020.

    For flights that have been cancelled by the airline the refund penalty will be waivered.

    View more on Cathay Pacific

    Due to the global COVID-19 pandemic, Delta will operate their last flight out of Johannesburg on 23 March 2020, until further notice.

    View more on Delta

    Effective 25 March 2020, Emirates is suspending all passenger flights for 14 days.

    Validity: If you have purchased your tickets up until 31 March 2020.

    Date changes: Permitted within ticket validity and within the same booking class.

    If the same booking class is not available any fare difference / taxes will be levied to the client.

    Suspension: A fully unused ticket (no flights was flown) will be kept open for one year from the date of issue. Rebooking must be finalised within 12 months of the original ticket being issued, you can change your travel dates to an Emirates destination available within system range .

    Partially-used tickets (some flights were flown) will be kept open for one year from the date of the first flight travelled on the ticket.

    This ticket can be used towards another ticket.

    This ticket will then be accepted at face / residual value as payment for a new ticket

    View more on Emirates

    The last flight out of Johannesburg/ Cape Town to Addis Ababa is on 26 March. All flights will be suspended thereafter.

    Ethiopian passengers whose travel date falls between 1 March and 30 June 2020 are eligible to re-book their tickets for travels until 31 December 2020 or opt to receive a voucher (credit note) for future travel which will be valid for one year from date of issue. If there is a difference in the airfare or applicable taxes, due to the reissue/rerouting of the ticket, the additional amount will need to be paid.

    View more on Ethiopian Aiways

    Effective 25 March at 11:59pm, Etihad Airways will suspend all flights to, from and via Abu Dhabi.

    Validity: For departures up to 30 June 2020.

    Date changes: Changes are permitted without penalties in the same booking class and within the ticket validity. That is one year from the date of issue of your original flight booking e.g. ticket issued 1 February 2020 ticket will expire and all travel needs to be completed by 31 January 2021. Rebook free of charge for all travel before 30 June 2020.

    If the same booking class is not available, any increase in fare or taxes will be levied to the client.

    Validity: For departures up to 30 June 2020.

    Date changes: Passengers will be permitted to rebook in the same booking class is available up until 15 July 2020.

    If the same booking class is not available any fare difference / taxes will be levied to the client.

    Refunds: Fare rule penalties apply.

    View more on Fastjet

    Due to national lockdown , FlySafair will cease operations on 25 March 2020 and restart on 20 April 2020 subject to the lockdown being lifted. Flights departing on,or after 20 April 2020, will still be available for sale.

    Validity: For bookings made before 15 Mar 2020.

    Date changes:You can make one penalty free change to each flight. While there will be no penalties, please expect that fare differences may apply if the flight you are looking to buy costs more than the one you originally purchased. At present ONLY Travelstart can assist with making these changes for you for a nominal fee of R99 payable by credit card via our secure IVR system.

    If the same booking class is not available any fare difference / taxes will be levied to the client.

    Refunds:Flysafair is refunding tickets in FULL (including luggage) via vouchers. Vouchers will be valid for travel within 6 months from the date of issue. You must cancel your flights at least 2 hours prior to your original departure time otherwise your unused ticket will be non-refundable. To redeem your voucher, please go onto www.flysafair.co.za, make a new booking and use “voucher option” under payment tab.

    View more on FlySafair

    Effective midnight 25 March 2020, Kenya Airways has suspended all international services until further notice. International flight sales will commence from 7 April 2020.

    Validityy: Applies to bookings for travel up to 30 June 2020.

    Date Changes Customers can change to a flight of equal or lesser value with no change fee. If the new ticket is a higher fare, the customer will only pay the fare difference.

    Cancellations Customers affected by the suspension can change their bookings for later travel or exchange their booking for vouchers for future travel within 12 months.

    View more on Kenya Airways

    Effective 26 March, kulula and BA Comair are suspending all flights until 19 April.

    Validity: If you have purchased your tickets up until 17 May 2020.

    Date changes: Passengers will be permitted one free date change, provided that travel is within 6 months of your original travel date. Changes must be made at least 24 hours before original travel date.

    If the same booking class is not available any fare difference / taxes will be levied to the client

    Suspension: You can suspend the ticket which means cancel your flights and put the booking on hold - when you are ready to travel, we can rebook your new flights. New travel dates must be with 12 months of original date and difference in fare or taxes will be payable. Suspensions must be made at least 24 hours before original departure date.

    Customers wishing to keep their booking open have between 6 and 12 months to choose a new travel date (based on their ticket validity). All travel needs to be completed within the ticket validity.

    Refunds: Fare rule penalties apply.

    View more on kulula

    Validity: If you have purchased your tickets up until 17 May 2020.

    Date changes: Passengers will be permitted a free date change for travel before 31 May 2020 if the same booking class is available

    If the same booking class is not available for travel before 31 May 2020 any fare difference / taxes will be levied evied to the client

    Suspension: For changes to travel dates/ destination on/after 1 June 2020 the airline will give you a voucher to the full value of the original ticket for you to use on KLM.

    Refunds: Fare rule penalties apply.

    Validity: For tickets purchased before 5 March 2020 with a travel date up to 30 April 2020.

    Date changes: The Lufthansa Group Airlines (including Lufthansa, SWISS, Austrian Airlines, Brussels Airlines) have introduced flexible rebooking options for changes up until 31 December 2020.

    If the same booking class is not available any fare difference / taxes will be levied to the client.

    Refunds: Fare rule penalties apply.

    View more on Lufthansa

    Zanzibar has banned all tourist flights, except tourist charter flights, from entry. Tourists onboard charter flights should quarantine for 14 days at their own expense.

    Validity: If you are departing up to 30 April 2020 you can apply to Mango for a voucher.

    Date changes: A voucher will be processed for the full fare and taxes paid to Mango Airlines.

    Refunds: You will get the full airfare and taxes back from Mango on a voucher that you can use for future travel. You will need to travel within 12 months from the date the voucher was issued. Vouchers are non-transferable so the name on the voucher/original booking needs to be the same as the passenger travelling on the new booking.

    Please complete the form to receive your voucher

    Vouchers can take up to 10 days to be processed.

    View more on Mango

    Effective 20 March 2020, Australian borders are closed to international arrivals. This restriction applies to both passengers travelling to Australia, and to passengers transiting through Australia and connecting onto international services. All Qantas flights will be suspended until 31 May 2020.

    Australian citizens, permanent residents of Australia, and New Zealand citizens residing in Australia can return to Australia at any time but will be subject to a 14-day mandatory quarantine period.

    Validity: Tickets issued on/before 26 March for travel commencing on/before 31 July 2020.

    Suspension:

    Customers can cancel their booking and hold their ticket in credit for future travel. Tickets must be rebooked and all travel completed by 31 December 2021. This offer is also available for credited flights cancelled on/after 31 January 2020. If the same booking class is not available any fare difference / taxes will be levied to the customer.

    Date changes: 1 Free date change to be made at least 3 days prior to departure of original flight in the same booking class on /before 30 June2020, 12 month ticket validity rules apply.

    If the same booking class is not available any fare difference / taxes will be levied to the client.

    Refunds: Customers who have commenced their journey are entitled to a refund of the impacted sector/s. Customers who have not commenced their journey are entitled to a full refund. Fare rule penalties apply.

    Vie wmore on Qantas

    Validity: Tickets issued before and travel due before 30 June 2020.

    Date changes: Free date changes allowed within the validity of the ticket (1 year from the date the orginal ticket was issued ).

    If the same booking class is not available any fare difference / taxes will be levied to the client.

    Suspension: You can refund onto a voucher for the full ticket amount paid to Qatar Airways.

    Refunds: Fare rule penalties apply.

    View more on Qatar

    Flight update: Flights have been suspended from 18 March 2020.

    Re-accomodation at no additional cost subject to availability.

    SA Express Covid19 Image

    Refunds: Full refunds available on the amount paid to SA Express.

    Effective 20 March, SAA has suspended all international flights until 31 May 2020. These include flights to and from the United States, South America, United Kingdom, Germany and Perth. SAA is suspending all domestic flights effective 27 March until 16 April 2020.

    Validity: Applicable for tickets issued before 15 March and travel due 15 March - 30 April 2020.

    Date changes: 1 Free change within the same booking class within the ticket validity must be rebooked by 30 April 2020 for travel until 28 February 2021.

    If the same booking class is not available any fare difference / taxes will be levied to the client.

    Refunds: Fare rule penalties apply.

    View more on SAA

    Effective midnight 23 March, short-term visitors will not be allowed to enter or transit through Singapore. Please contact Singapore Airlines with any questions or to immediately suspend your ticket.

    Validity: Tickets issued on or before 15 March 2020.

    Date changes: Permitted within the same booking class/ can remain open dated for travel until 31 March 2021.

    If the same booking class is not available any fare difference / taxes will be levied to the client.

    Refunds: Fare rule penalties apply.

    Cancelled flights: Tickets will remain open for rebooking and travel up until 31 May 2021

    View more on Singapore Airlines

    Validity: Tickets issued before 31 March 2020.

    Date changes: Free date changes in the same booking class within 12 months from the date the ticket was issued.

    If the same booking class is not available any fare difference / taxes will be levied to the client.

    Refunds: Fare rule penalties apply.

    View more on United Airlines

    Validity: Tickets booked to travel up to 31 May 2020.

    Date changes: 1 Free date change within the same booking class and ticket validity.

    If the same booking class is not available any fare difference / taxes will be levied to the client.

    Suspension: For travel after 1 June the value of the ticket paid to TAAG will be transfered to a voucher to be used within 1 year of the date the voucher was issued on TAAG services.

    Refunds: Fare rule penalties apply.

    Flight suspension: Flights to South Africa suspended from 19 March for 14 days.

    Validity: Tickets issued between 6 - 24 March 2020.

    Date changes: Free within the same booking class and ticket validity for travel before 31 December 2020.

    If the same booking class is not available any fare difference / taxes will be levied to the client.

    Travel needs to be completed by 28 February 2021.All changes needs to be actioned by 31 May 2021.

    Refunds: Fare rule penalties apply.

    View more on Turkish Airlines

    See all suspended flights here

    Flight suspension: ENGLAND, IRELAND, SCOTLAND, EGYPT, UAE, SAUDI ARABIA, SWITZERLAND

    Effective 25 March, Virgin Atlantic will suspend flights between Johannesburg and London Heathrow until further notice.

    Validity: booking issued on or before 19 March 2020 with original travel date between 1 March and 31 May 2020.

    Date changes: 1 Free change permitted within the same booking class for travel until 30 April 2021.

    If the same booking class is not available any fare difference / taxes will be levied to the client.

    Suspension: Rebook for travel up to 30 April 2021 if you do not know which date you wish to travel. You can cancel your ticket 24 hours before your original travel date and keep it open to rebook for travel up to 30 April 2021. The rebook and reissue of travel needs to be completed on/before the revised travel date. Clients need to keep their original ticket number as reference.

    Refunds: Refunds are permitted for customers impacted by active government travel restrictions and/or where there is no option to rebook. Fare rule penalties apply.

    View more on Virgin Atlantic

  • Basic hygiene can help limit the risk of catching respiratory viruses such as COVID-19:
  • Cover your mouth when sneezing and coughing.
  • Don’t put your hands to your mouth before washing them.
  • Regularly and thoroughly wash your hands with warm water and soap.
  • Avoid touching your eyes and nose.
  • It is in airlines’ interest to limit crew and passengers’ exposure to coronavirus. Airlines have enacted enhanced sanitization programmes including:
  • Thorough cleaning and sterilisation processes. Planes arriving from high risk areas receive additional deep cleaning such as disinfectant fogging.
  • High-touch surfaces such as tray tables, handsets and inflight entertainment screens are cleaned with disinfectant wipes.
  • All headsets, headrest covers, pillow covers, bedsheets and blankets are replaced after every flight sector.
  • Advanced air filtration systems such as High Efficiency Particulate Air (HEPA) filters ensure cabin air is disinfected. Constant airflow ensures that the cabin air is refreshed every two to three minutes.
  • Crew are subject to pre-flight temperature screening.
  • Fever
  • Fatigue
  • Dry cough
  • Muscle aches
  • Nasal congestion
  • Sore throat
  • Diarrhoea
  • People who display symptoms should contact the National Institute for Communicable Diseases (NICD) in South Africa. The NICD has a toll-free public hotline to deal with COVID-19 questions: 0800 029 999.

  • From midnight on Thursday 26 March until midnight on Thursday 16 April, all South Africans will have to stay at home.
  • The categories of people who will be exempted from this lockdown are the following: health workers in the public and private sectors, emergency personnel, those in security services – such as the police, traffic officers, military medical personnel, soldiers – and other persons necessary for our response to the pandemic.
  • Individuals will not be allowed to leave their homes except under strictly controlled circumstances, such as to seek medical care, buy food, medicine and other supplies or collect a social grant.
  • Temporary shelters that meet the necessary hygiene standards will be identified for homeless people. Sites are also being identified for quarantine and self-isolation for people who cannot self-isolate at home.
  • All shops and businesses will be closed, except for pharmacies, laboratories, banks, essential financial and payment services, including the JSE, supermarkets, petrol stations and health care providers.
  • Companies that are essential to the production and transportation of food, basic goods and medical supplies will remain open.
  • Provision will be made for essential transport services to continue, including transport for essential staff and for patients who need to be managed elsewhere.
  • South African citizens and residents arriving from high-risk countries will automatically be placed under quarantine for 14 days.
  • Non-South Africans arriving on flights from high-risk countries we prohibited a week ago will be turned back.
  • International flights to Lanseria Airport will be temporarily suspended.
  • International travellers who arrived in South Africa after 9 March 2020 from high-risk countries will be confined to their hotels until they have completed a 14-day period of quarantine.
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