Level 3 Lockdown Update: Limited domestic travel is possible, please visit our Essential Travel Page for more info.

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Please review the airline booking options relevant to you on this page. Once you have decided on what action to apply to your booking, kindly select the following option on our Contact Us page.

If you received a recent email about your current booking and have already contacted us, there is no need to complete the form again. We are working through our backlog, prioritising bookings by original departure dates.

All flight operations are subject to the South African national travel ban and relevant lockdown level regulations and will be subject to certain conditions (for example, business travel only).

Domestic flights are available to book on our website from 18 June 2020

International flights are available to book on our website from 1 Aug 2020

By proceeding to book, you confirm that you have checked the regulations and are allowed to travel. All flights booked will be subject to the airlines’ respective terms and conditions.

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Frequently Asked Questions

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Airline Information

Read the latest airline policies to stay updated

All flights are currently suspended due to the national lockdown.

Validity: Any SAA tickets (083) issued from 6 December 2019 for travel on Airlink SA8 flights will be re-accommodated for future travel on Airlink.

New flights needs to be rebooked in the same booking class as the original ticket. Any fare difference / taxes will be levied.

Refunds: Fare rule penalties apply. Airlink is able to re-accommodate tickets that have numbers starting with "083" that were purchased from 6 December 2019. This does not apply to tickets purchased before 6 December 2019.

BA Comair and kulula are currently undergoing voluntary business rescue. Flights are scheduled to resume from 1 November 2020.

Validity: Applicable for travel between 14 March and 31 October 2020.

Rebooking: BA Comair will rebook you onto a new flight between 1 November 2020 and 20 April 2022. One free date change is allowed. Any difference in fares and taxes will be charged.

Refunds: Fare rule penalties apply. Refunds will only be permitted if the flight is cancelled by the airline.

View more on BA Comair

Flights are scheduled to commence subject to lockdown being lifted.

Validity: Applicable for travel up to and including 16 April 2020.

Suspension: CemAir will give you a voucher to the full value of the original ticket with no penalty fees. Any changes in fare and taxes will be charged. This voucher is valid for 12 months from date of issue.

Refunds: Fare rule penalties apply.

Due to national lockdown, FlySafair will cease operations on 25 March 2020 and commence subject to the lockdown being lifted.

Validity: For any travel dates on tickets issued at any time.

Date changes: You can make one penalty free change to each flight. While there will be no penalties, please expect that fare differences may apply if the flight you are looking to buy costs more than the one you originally purchased. Currently, ONLY Travelstart can assist with making these changes for you for a nominal fee of R99, payable by credit card via our secure IVR system.

FlySafair is refunding tickets in FULL (including luggage) via vouchers. Vouchers will be valid for travel within 12 months from the date of issue. These vouchers are transferable and may be used to purchase any flight on any route, at any time. Vouchers may be used as payment towards any future flight; any balance left on the voucher can be used towards another booking.To redeem your voucher, please go onto www.flysafair.co.za, make a new booking and use “voucher option” under payment tab. The last day to opt for a voucher refund is 31 May 2020, otherwise your ticket will be forfeited. Any vouchers with an original validity of 6 months will automatically be extended to 12 months.

Flights must be cancelled at least 2 hours before scheduled departure, otherwise your ticket will be non-refundable.

Should FlySafair resume flights in May, customers that are NOT flying must submit their ticket for a voucher refund. No-shows will not be eligible for vouchers.

View more on FlySafair

kulula and BA Comair are currently undergoing voluntary business rescue. Flights are scheduled to resume from 1 November 2020.

Validity: Applicable for travel between 14 March and 31 October 2020.

Rebooking: Kulula will rebook you onto a new flight between 1 November 2020 and 20 April 2022. One free date change is allowed. Any difference in fares and taxes will be charged.

Refunds: Fare rule penalties apply. Refunds will only be permitted if the flight is cancelled by the airline.

View more on kulula

Validity: Mango is issuing vouchers for tickets booked before 25 May 2020, for travel on/before 31 July 2020.

Refunds: You will get the full airfare and taxes back from Mango on a voucher that you can use for future travel. You will need to travel within 24 months from the date the voucher was issued. Vouchers are non-transferable so the name on the voucher/original booking needs to be the same as the passenger travelling on the new booking.

The voucher is transferable and can be used on any Mango route. It may be used as payment towards any future Mango flight; any balance left on the voucher will be forfeited. Bookings made after 25 May 2020 for travel 15 June - 31 July 2020 on routes between Joburg, Cape Town and Durban will NOT be issued vouchers; instead, customers will be contacted and re-accommodated on flights as per lockdown regulations.

Please complete the form to receive your voucher

View more on Mango

Flight update: Flights have been suspended from 18 March 2020.

Date changes: Customers are allowed one free date change and can rebook their flight anytime within 12 months, from 1 May 2020.

Refunds: SA Express is unable to refund tickets that have numbers starting with "083". Customers with this ticket number will have to submit their ticket to SAA for a travel voucher for future travel on SAA flights.

Please note that each airline has different airline policies regarding refunds, suspensions and date changes. While Travelstart is not responsible for the airlines’ decisions, we will do our best to assist you.

Domestic flights and long haul bus travel is open for essential travel only. For any inter-provincial travel, you must be in possession of a valid travel permit. Find the latest travel requirements and which countries are open for travel on our Essential Travel page

While the World Health Organisation (WHO) recommends postponing or cancelling any travel, we highly recommend that you stay abreast of the latest updates.

We suggest that you consider postponing your trip to a later date. Please reach out to us via our Contact Us page and we will be happy to assist.

Most airlines are offering 3 options:

  1. Suspend your ticket. You can decide at a later date when you’d like to travel, as long you use your ticket within 12-24 months of the original date of issue.
  2. Change your travel date. Some domestic and international airlines are offering a free date change.
  3. Cancel your flight. This should be a last resort as you will still be liable for a cancellation penalty and admin fees.

Please note that the above is subject to airline policies.

If you choose to cancel your booking, you will be liable for the airline’s penalty fee and all taxes.

Alternatively, if you opt for a date change within the airline’s time frame and conditions, your change fees might be waived (you may still need to pay any differences in fares and taxes)

If the airline cancels your ticket, they will communicate what options are available to you. Most airlines will offer to rebook your ticket or send you a flight voucher.

Please review the airline booking options relevant to you on this page. Once you have decided on what action to apply to your booking, kindly select the following option on our Contact Us page.

If you would like to keep your ticket open within the validity and the airline allows this, select COVID 19 - Booking suspension
If you would like to change the dates of your booking, select COVID 19 - Change my booking
For refunds, select COVID 19 - Booking cancellation

Should you be eligible for a refund, this is dependent on the airline’s policy and may take take 10 - 12 weeks to process.

With many countries, including South Africa, subject to national lockdowns, it is difficult to book travel for the near future. Use this time to get inspired and plan your next trip. Read our blog for travel tips and inspiration for your next holiday.

You can follow the latest airport updates here.

Coronavirus Information for Travellers

Please check the airline websites directly for the latest updates on your flight status. Once you have decided on what action to apply to your booking, kindly select the following option on our Contact Us page.

COVID-19 (coronavirus) information is for travellers departing and returning on international flights from / to South Africa. Find current airline guidelines and advice for air travellers during the coronavirus pandemic

Information on this page is accurate and reliable at time of publication, however, it may not reflect the very latest updates on the coronavirus outbreak.

Official Coronavirus Advisory Resources for South Africans

World Health Organization (WHO)

South African Department of Health

International Institute for Communicable Diseases (NICD)

View the official government resource portal on COVID-19

  • Basic hygiene can help limit the risk of catching respiratory viruses such as COVID-19:
  • Cover your mouth when sneezing and coughing.
  • Don’t put your hands to your mouth before washing them.
  • Regularly and thoroughly wash your hands with warm water and soap.
  • Avoid touching your eyes and nose.
  • It is in airlines’ interest to limit crew and passengers’ exposure to coronavirus. Airlines have enacted enhanced sanitization programmes including:
  • Thorough cleaning and sterilisation processes. Planes arriving from high risk areas receive additional deep cleaning such as disinfectant fogging.
  • High-touch surfaces such as tray tables, handsets and inflight entertainment screens are cleaned with disinfectant wipes.
  • All headsets, headrest covers, pillow covers, bedsheets and blankets are replaced after every flight sector.
  • Advanced air filtration systems such as High Efficiency Particulate Air (HEPA) filters ensure cabin air is disinfected. Constant airflow ensures that the cabin air is refreshed every two to three minutes.
  • Crew are subject to pre-flight temperature screening.
  • Fever
  • Fatigue
  • Dry cough
  • Muscle aches
  • Nasal congestion
  • Sore throat
  • Diarrhoea
  • Loss of smell or taste
  • Headache
  • Shortness of breath
  • Chest pains
  • Loss of speech or movement
  • Skin rashes or discolouring of fingers and toes
  • People who display symptoms should contact the National Institute for Communicable Diseases (NICD) in South Africa. The NICD has a toll-free public hotline to deal with COVID-19 questions: 0800 029 999.

    Travelstart cannot be held responsible for changes and/or updates being made to airline policies. Nor are we able to override a decision made by an airline to amend their policy. No amendments to bookings are confirmed until received in writing from us. It remains the traveller's responsibility to ensure that they receive confirmation of cancellation, suspension or date changes prior to date and time of travel in order to avoid no-show penalties being applied.

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