- You will only be covered in the event of sudden illness, death or hospitalisation of yourself or a close relative. (We use the term “close relative” to refer to a husband, wife, partner, child or grandchild, brother, sister, parent or grandparent.)
- The product must be purchased at the time of booking your ticket. It is not possible to add it afterwards.
- The product and processing fees are charged per person.
- A processing fee per person will be payable upfront in order to process your refund
- The product is only valid for flights cancelled before outbound travel has commenced. You will not be covered if you wish to cancel a flight during your journey, or after a flight has already been flown.
- To qualify for the full refund of airfare and taxes due to medical cancellation, official proof (in the form of at least 1 required document listed below) must be provided to Travelstart within 1 week of cancellation.
- Proof of medical condition is required:
- Doctor’s note stating you (or any other passenger in the booking) are unable to fly over specified travel dates
- Hospital admission or discharge form stating you (or any other passenger in the booking) are unable to fly over specified travel dates
- Death certificate
- We also need proof of relation (in the form of a certified affidavit) should the last name of the traveller not correspond with the ill person.
- Should you be refunded, we will only refund the airfare and taxes. We will not refund any extra costs from your booking.
- Please note that the processing time of your refund may take up to 6 – 8 weeks.
- This service does not cover airline cancellation, liquidation/suspension, car or hotel reservations.