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Cancellation Refund

Get a full refund of airfare and taxes in the event of sudden illness, death or hospitalisation of yourself or a close relative prior to departure.

Why you need this:

Get a guaranteed full refund of airfare and taxes in the event of sudden illness, hospitalisation or death.

Protect yourself against unforeseen and unwanted expenses.

Protect yourself with low processing fees.

How to add it to your booking:

1. Select your flight/s.

2. Select ‘Medical Cancellation Refund’ under Customise Your Trip.

3. Select payment method and complete booking payment.

  • You will only be covered in the event of sudden illness, death or hospitalisation of yourself or a close relative. (We use the term “close relative” to refer to a husband, wife, partner, child or grandchild, brother, sister, parent or grandparent.)
  • The product must be purchased at the time of booking your ticket. It is not possible to add it afterwards.
  • The product and processing fees are charged per person.
  • A processing fee per person will be payable upfront in order to process your refund
  • The product is only valid for flights cancelled before outbound travel has commenced. You will not be covered if you wish to cancel a flight during your journey, or after a flight has already been flown.
  • To qualify for the full refund of airfare and taxes due to medical cancellation, official proof (in the form of at least 1 required document listed below) must be provided to Travelstart within 1 week of cancellation.
  • Proof of medical condition is required:
    • Doctor’s note stating you (or any other passenger in the booking) are unable to fly over specified travel dates
    • Hospital admission or discharge form stating you (or any other passenger in the booking) are unable to fly over specified travel dates
    • Death certificate
  • We also need proof of relation (in the form of a certified affidavit) should the last name of the traveller not correspond with the ill person.
  • Should you be refunded, we will only refund the airfare and taxes. We will not refund any extra costs from your booking.
  • Please note that the processing time of your refund may take up to 6 – 8 weeks.
  • Email refunds@travelstart.com to request a refund on your product.
  • This service does not cover airline cancellation, liquidation/suspension, car or hotel reservations.

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