Premium Service - Zero Administration Fees

Should you require our assistance in processing cancellations or changes to your booking, we will waive all Travelstart admin fees. Any applicable airline charges will be payable by the traveller.

How it works

  1. Add the product to your booking.

  2. Contact us to assist in cancellations or changes to your booking.

    If you (or any other passenger in the booking) need to change or cancel your flight, complete the contact form here. For changes to your booking, select Change my booking from the drop-down menu. To request a cancellation, select Get a cancellation refund quote.

  3. All Travelstart service fees will be waived and itinerary will be amended.

    This service does not cover any airline penalty fees that you might incur for changes and cancellations.

Benefits

  • By selecting this product, the admin fee up to R1000 per traveller, which would ordinarily be payable for cancellations or changes to your booking, will be waived.

Terms and Conditions

  • By selecting this product, the admin fee payable per traveller will be waived, which would ordinarily be payable for cancellations or changes to your booking.
  • This product does not cover any airline penalty fees that you may incur for changes and cancellations. Airline penalty fees may vary and are as per the airline's policies. It is the traveller’s responsibility to confirm these prior to requesting any changes/cancellations.
  • Selecting this product does not guarantee that your request/query will be processed as airline restrictions may apply.

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